Barbados Grantley Adams Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 44 reviews
4/10
No Skytrax Rating
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1/10

"very unpleasant experience"

(Belgium)

Trip Verified | It was a very unpleasant experience at Bridgetown airport, while arrival was still acceptable the departure was a nightmare. The counters for check in are opening later as the announced time on the tickets, very long queue for security and no fast track however it seemed passengers from a particular cruise line with some 99% passengers from the UK did obtain priority. Officers doing the security were extremely unpolite and very disrespectful, shouting to passengers as a drill sergeant to recruits - give them a uniform and they all think they are important . Restrooms not clean at all, boarding the plane was chaotic.
Experience At AirportArrival and Departure
Date VisitMarch 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"unfriendly and disorganised"

(Switzerland)

Trip Verified | It is astonishing that Barbados Grantley Airport is still as unfriendly and disorganised as other reviewers described it years ago. Although we were in transit, we had to have all our belongings scanned again by customs and this was done incredibly slowly and with unfriendly, harsh orders from the officials. The most amazing thing was that they shouted at us because some of us were carrying rum in sealed bags from Grenada Duty Free. They treated the people concerned as if they were serious criminals. The bags were confiscated. The people concerned asked what would happen to them now. We were told that we would get them back at the gate. At the gate, the staff knew nothing about it. They just shrugged their shoulders and kept the passengers waiting for about half an hour. Then an employee set off, slow as a snail, and finally came back with 3 bags. He crawled off again and brought a few more bags. Everyone got on the plane, even those who hadn't got their bags back. The crew finally took care of the matter and the rest were brought onto the plane. The passengers were accused by the airport staff of not having listened. However, we were still unable to take off as the airport's passenger system suddenly went on strike and several officials had to go through the aircraft to count us several times. After an hour's delay, we saw Barbados getting smaller under the aircraft. I will definitely not be returning to this inhospitable airport, no way!
Experience At AirportTransit
Date VisitDecember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
1/10

"disrespectful and ill-mannered customer service"

(United States)

Trip Verified | Never stepping foot in this airport again. Even if it’s a connecting flight I’ll either do everything in my power to get a straight flight or I will straight-up cancel. I’ve never experienced disrespectful and ill-mannered customer service so consistently before. Every staff member seems to have some kind of chip on their shoulder and their responses are always disgusting. It’s like I’m in the twilight zone.
Experience At AirportArrival and Departure
Date VisitMarch 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"an experience that they helped to make easier"

(United Kingdom)

Trip Verified | I had arrived two weeks ago, had cruises then returned to airport for return to UK. Plane had a technical fault so going nowhere for 30 hrs. The check in, immigration, security, shop staff, cleaners, handling agents were brilliant. So helpful and cheerful, food pretty good as well. All in all an experience that they helped to make easier and I appreciate that very much, thank you Grantley Adams Airport Barbados.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"had an awful experience at this airport"

(United States)

Not Verified | I had an awful experience at this airport. The screening agent was extremely rude and disrespectful. She emptied out the contents of me up bag and toiletries into a dirty bin that is used by thousands of people. My personal hygiene products, everything. I had a wonderful trip in Barbados but this type of experience cast a negative view over my overall trip. I wouldn’t return here because of this. Terrible staff in the airport, not the lasting impression that should be sent on with visitors.
Experience At AirportArrival and Departure
Date VisitApril 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"truly, truly awful"

(United Kingdom)

Trip Verified | The arrival process at this airport post passport control is truly, truly awful. I have never encountered such rude, and on one occasion aggressive customs staff - ever. There is no organisation, reason or process as to why people are forced to queue for lengthy periods of time whilst others simply glide through. On one section of the compulsory entry form I was shouted at for not completing the section on how many children were accompanying me. When I said I had none, and that if this was the case the form said to pass on to the next section the customs lady shouted at me and told me to complete it anyway. Residents and visitors alike are treated with equal disdain - unless of course you pay for a porter or private pre-arranged fast track. Perhaps therein lies the reason why lesser mortals are treated in such an abominable fashion.
Experience At AirportArrival and Departure
Date VisitAugust 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"The whole place is chaotic"

(United Kingdom)

Trip Verified | This has got to be one of the worst airports I have had the misfortune to pass through. Both arrival and departure were very stressful. I travelled with two people who needed wheelchair assistance. On arrival we had to wait on the plane for about three quarters of an hour because there is only one "cherry picker" (the contraption that lifts the wheelchair folk from the plane to the ground) and this was in use elsewhere (there are no air bridges at this airport). We were lucky, with special assistance we jumped the queues, but it still took an hour. I felt sorry for those in the huge queue for immigration which seemed to move at a snail's pace. Our special assistance lady got us a redcap porter, I'm not sure I would have managed without her as they were thin on the ground. She also took us to the front of the queue for customs clearance, there was also a long queue for this. No walking through a door signed "nothing to declare". She then got us a taxi. Honestly without her I really don't know how we would have managed. The whole place is chaotic. Perhaps they have expanded faster than they can cope with. The return journey was slightly better as we were able to use the club lounge. This is shared between all airlines and is more like an upmarket cafe than a club lounge, but it's a haven from the scrum downstairs. I hope never to have to pass through this airport ever again.
Experience At AirportArrival and Departure
Date VisitDecember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
4/10

"the slowest airport I have been through"

(United Kingdom)

Possibly the slowest airport I have been through. Long queues arriving and departing. They probably arranged for the airport wifi not to work so it would be harder for us to post an immediate poor review! Immigration and security staff could do with a course at a charm school. Strange, because the island and the people we met on the island were great.
Experience At AirportArrival and Departure
Date VisitDecember 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"serve with some respect or at least basic manners"

(United Kingdom)

Verified Review | This airport has the most ill mannered Customs Staff we have ever had the misfortune to encounter, border control staff represent their country and the visitors they meet are paying their salaries. We queued for over two and a half hours in the arrivals hall area. There were 3 immigration officers on duty the rest of the booths were empty, please review staffing levels. The officer who processed our forms was not friendly but that was acceptable he wasn't rude. Next were the female customs staff, we have never encountered anyone so openly hostile, rude, ill mannered officers at any airport and we are frequent travellers. One officer was marching up and down the line being openly aggressive, while the other one who checked your documents did not speak but pointed and clicked her fingers to communicate with you without eye contact. Meanwhile the redcaps were walking by with passengers and were exempt from this why? We will avoid this airport in the future this is not the face Barbados wants to present to the world, please re train or replace these individuals, meanwhile remind them that we (the visitors) are paying their salaries and treat the people they serve with some respect or at least basic manners.
Experience At AirportArrival and Departure
Date VisitNovember 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
7/10

"Staff are very pleasant"

(United Kingdom)

Verified Review | Its fair to say that the departure experience is better than the arrivals, which is a shame! Our flight arrived just after a Virgin flight that meant a very long and hot queue at immigration. Staff are very pleasant however. Everyone had to go through the red channel and porters with trolleys seemed to have priority and hence kept jumping the queue! The departure experience was much better, check in was quick as was passport control and security, everybody very polite. Shops are very limited, but good local rum only BD$22 a litre!!
Experience At AirportArrival and Departure
Date VisitMay 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
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