Bangkok Suvarnabhumi Airport

Extremely long queues at Immigration (90 mins average) unfriendly staff expensive tax-free monopoly taxi touts at arrivals the list is endless. Avoid unless obliged to come to Thailand.

Our experience was nothing but positive. We used it 4 times 2 international 2 domestic flights. It is modern clean cool and spacious. Signposted reasonably well. We were fast tracked through immigration (QR Business) and took no longer than 5 minutes - guess this improved things a lot for us. We also used the Bangkok Air lounge and Thai Silk lounge - both were ok. Loads of places to change currency. Lovely gardens to look out onto.

The service cleanliness shops all satisfactory. The downers are long queue in Immigration center (Departure or Arrival) distance between the Immigration to Waiting room are too far and there's no announcement of your flights boarding outside the waiting room.

I notice the Immigration and passport staff are very poor are very rude to Indian sub- continent passenger. I noted all over the airport there were banners written with "Airport of smiles" - I didn't see that!

They really need to improve the airport immigration (very slow and the lines move at different speed). Going through security can also take a long time. There is also a lack of facilities and entertainment for travelers to pass time.

The lousiest Airport I know. Immigration is a nightmare - last week the outgoing line at immigration was back around 300 meters. Why no line for residents?

Immigration queues are a nightmare. Customs staff not friendly. Baggage doesn't arrive that fast. Taxi touts after customs. Duty free monopolized. staff English is not very good. Several toilet areas need repairs. Cleaning staff having their lunch on the floor behind the duty free shops also some make-shift offices there as well as in the immigration area. During daytime can be hot in the terminal additional aircon installed in Immigration area doesn't look very professional. Food expensive. No seating provided in the waiting area of the train to the city. No free WIFI in the terminal. A lot of improvised 'signboards' (A4-paper) can be found all looks very shabby. You have to walk a lot to get from immigration to the gate (or the other way around).

I don't mind the inadequate toilets here but immigration queues are terrible especially in the morning. Being forced to travel every Monday I have been forced to resort to traveling on TG Business Class to avoid the queues but obviously this is not an option for most people. It would be great if the immigration problems on departure could be rectified but I guess this is not going to happen any time soon.

Really not sure what's going on but Departure Immigration in the late evening in BKK is getting ridiculous. Took 35 mins just to get into the Immigration Area and a further 40 mins to get to the Desk and 2 mins to get a stamp. Thankfully Security was but 5 minutes but for some reason Immigration in BKK is broken. Down at the gates flights were being held up and bags offloaded because late checking-in passengers simply weren't getting to the gate in time to make the scheduled departure time. I think there are about 20 desks in each of the 2 departure Immigration Areas... couple that with 20? International piers each with say 10-12 Check-In Desks each (that's 200+ Desks) and all of those passengers have to get their passports stamped. It doesn't take a rocket scientist to work out that Immigration provision is totally inadequate.

Had to queue at passport control for almost 2 hours when leaving last Saturday. No organization of the queue whatsoever. This is the worst airport I know and I dread going back here.