Bangkok Suvarnabhumi Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 467 reviews
4/10
3 star Skytrax Rating
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1/10

Bangkok Suvarnabhumi Airport customer review

(United Kingdom)

Immigration is a nightmare. We queued for 1 hr to enter and 1.30 hr to leave. Only half the desks were manned. You would think they would do better to alleviate the queues.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bangkok Suvarnabhumi Airport customer review

(Thailand)

Outbound immigration just doesn't get any better and there seems no will on the part of the Thai authorities to get a grip with the problem. I have tried morning noon and night and its still the same regardless of the time of day. Some airlines are sending out search parties to find their pax. Other airlines are advising their pax to turn up four hours before flight because of the long lines. If you are in another major city in Thailand make sure your carriers co-operate and clear outbound immigration before you get to Bangkok. Immigration in Chaing Mai means no lines no waiting and through in less than 2 minutes. And the departure lounge is less busy as it is apart from the domestic departure area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bangkok Suvarnabhumi Airport customer review

(Australia)

The service (or lack of it) is getting worse by the day. Long queues sometimes one and a half hours are not uncommon. I wish I could enter Thailand at another airport. When I left Thailand recently the queue at immigration was so long we had to queue outside the immigration hall. Then we found that only half the booths were being used. Then there are still so many touts at the airport trying to entice weary arrivals.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bangkok Suvarnabhumi Airport customer review

(Thailand)

Extremely long queues at Immigration (90 mins average) unfriendly staff expensive tax-free monopoly taxi touts at arrivals the list is endless. Avoid unless obliged to come to Thailand.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Bangkok Suvarnabhumi Airport customer review

(United Kingdom)

Our experience was nothing but positive. We used it 4 times 2 international 2 domestic flights. It is modern clean cool and spacious. Signposted reasonably well. We were fast tracked through immigration (QR Business) and took no longer than 5 minutes - guess this improved things a lot for us. We also used the Bangkok Air lounge and Thai Silk lounge - both were ok. Loads of places to change currency. Lovely gardens to look out onto.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Bangkok Suvarnabhumi Airport customer review

(Indonesia)

The service cleanliness shops all satisfactory. The downers are long queue in Immigration center (Departure or Arrival) distance between the Immigration to Waiting room are too far and there's no announcement of your flights boarding outside the waiting room.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bangkok Suvarnabhumi Airport customer review

(Nepal)

I notice the Immigration and passport staff are very poor are very rude to Indian sub- continent passenger. I noted all over the airport there were banners written with "Airport of smiles" - I didn't see that!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Bangkok Suvarnabhumi Airport customer review

(Singapore)

They really need to improve the airport immigration (very slow and the lines move at different speed). Going through security can also take a long time. There is also a lack of facilities and entertainment for travelers to pass time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bangkok Suvarnabhumi Airport customer review

(Thailand)

The lousiest Airport I know. Immigration is a nightmare - last week the outgoing line at immigration was back around 300 meters. Why no line for residents?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bangkok Suvarnabhumi Airport customer review

(Malaysia)

Immigration queues are a nightmare. Customs staff not friendly. Baggage doesn't arrive that fast. Taxi touts after customs. Duty free monopolized. staff English is not very good. Several toilet areas need repairs. Cleaning staff having their lunch on the floor behind the duty free shops also some make-shift offices there as well as in the immigration area. During daytime can be hot in the terminal additional aircon installed in Immigration area doesn't look very professional. Food expensive. No seating provided in the waiting area of the train to the city. No free WIFI in the terminal. A lot of improvised 'signboards' (A4-paper) can be found all looks very shabby. You have to walk a lot to get from immigration to the gate (or the other way around).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no