Bangkok Suvarnabhumi Airport

After a brief period of functionality the Departure Immigration problems are back - and worse than ever. In Departure Immigration at 10pm queues were stretching the entire length of the terminal just to get into the 2 Immigration areas - 45 mins to get into the Immigration Area and a further 50 mins to get your passport stamped - so nearly 2 hours after checking in just to get to the Departures Concourse and make a dash to the gate. No organisation on behalf of the airport other than some barriers and queue jump was totally out of control. The Departure arrangements in BKK are totally broken.

I have travelled to and through BKK a few times now over the past few years and it's a good airport helpful staff and lots of shops - but that's about it. I found food prices over the top and the toilets dirty - not up to the standards you would expect from such a large and popular international airport. Everything is well signed and there are some nice reclining leather seats to sleep in if you have a long stop over although a lot of them are broken.

The only thing going for this airport in my opinion is that it is fairly new and clean. The transit from international to domestic flights are ok if you fly with THAI (separate processing passport control). But my praise pretty much stops here. The walking distances (especially if you are a transit passenger on connecting international flights) are too long. The international departures section is too sprawling and cluttered. The domestic departure area is really nothing to shout about. And the prices charged at food outlets are just too high by Thai standards.

Immigration is true nightmare and has not improved in many years. Facilities and service is not worth the expensive 700baht airport tax. No convenience no kindness very expensive goods foods and drinks. This airport seems only to care about earning money and not the passengers.

I agree with A. Barnett. Arrived exhausted past midnight after long haul from IAD to find long lines at Passport Control. Male official very unwelcoming. I had lost my boarding pass and he gave me a very hard time because supposedly I could not prove what flight I had arrived on. Even after I produced my itinerary showing both the UAL and CO confirmation numbers he would not move me forward. He became quite angry when I told him I could not understand his English which was quite poor. Found a friendly and helpful attendant who came to explain the merger to him and he finally relented. I noticed he had also given two people ahead of me a difficult time and as a result there was a cluster of us just waiting around his counter to see what he would do next. They need more friendly immigration agents if they are to line the passport control process with their tourism promotion. Despite this used BKK again several times during month long stay in the area and other agents' politeness made up for this hopefully one-off nasty agent.

We arrived here from SGN. We went to get our passport cleared where we waited 2 hrs baggage claim was a breeze and we went to the lower floor and the taxi service was very efficient. We came back early in the morning for another flight to DPS and there was quite a bit of walking but everything was smooth. Would use again.

Bad signposting for transit passengers. Otherwise clean free Internet and good duty-free.

Very nice and clean airport. My wife and I flew business class and we were given a premium pass to help us through security and immigration. Very good service and found the airport very user friendly.

Arrived on domestic flight and was bussed to baggage reclaim. Took a while for bags to arrive. Airport train to city is convenient and quick however the timing is only every 30 minutes. Lucky for us we caught it with one minute to spare. Departure was a breeze as we were on TG business class and they have their own check-in area with security check and immigration which means no queuing and we were in the lounge immediately after. It is a functional airport and if you are in Business Class it is a breeze in Economy things look different though.

Flew into Bangkok airport and arrived at 1pm to find massive immigration lines. Took the 4 of us 1.5 hrs to get through immigration. People without visa's did not know they had a separate line. Some lines seemed to be clusters of people pushing each other around. The immigration officers still managed to smile and be polite. On the way out check-in was a breeze. Lines getting out through immigration and customs once again slow disorganized and chaotic. Duty free is not cheap.