✅ Trip Verified
| At Suvarnabhumi Airport the airline staff at check-in and security staff are good. The problem comes at the departure administration. On that day, only 1 departure admin hall was open. (Hall 3) I took the departure escalator at about 1.45pm and cleared passport control at 3.05pm (a total of 1 hour 20 mins !) There is a security clearance queue which took about 15 to 20 mins, in general, it is reasonable time as security is important. The passport control is however very disappointing, it was a 1 hour queue with the following observations while waiting in line. Elderly and groups with very young children/infants are in the queue. In all other airports I visited, the elderly and groups with young children will be helped and moved to a separate queue for their convenience. It is frustrating to see old people having to stand in line for over 1 hour and parents struggling to keep their children in line. This is extremely poor service, the passport check officer in front of the escalator should have advised these people to use the priority lane. Only 4 out of 8 counters are open on the section I am in. I would assume it is probably the same in other sections. There are a lot of extra processing (photo taking?) at the passport control. There is no staff managing the queuing, so it is really messy with people criss-crossing queues. Any staff that were there are not really interested in helping passengers, if any passenger approach them, they will be "served" rudely. Despite arriving at the airport almost 3 hours before my flight, I actually had hardly any time in the transit area. I can only grab a quick bite and go to the gate. There is no time for shopping or any of that. I am sure a lot of other passengers who arrived 2 hours may even have trouble getting to the gate on time. Hopefully, the authorities can receive this review and other similar ones critically and make necessary improvements.