Bangkok Suvarnabhumi Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 530 reviews
4/10
3 star Skytrax Rating
Sort Reviews by :
Show
6/10

"a decent airport"

(France)

Trip Verified | Bangkok Suvarnabhumi is not that bad. Avoid the duty free shops and you will find a working wifi and good food venues with real spicy thai food. The queue at the immigration is not that bad. The US has set a benchmark when it comes to queues and rudeness of immigration. All and all a decent airport
Experience At AirportArrival and Departure
Date VisitFebruary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"everything goes smoothly"

(Spain)

Trip Verified | One thing I really like about this airport is that is huge, but everything goes really quickly. Theres a lot of desks open, a lot of staff and everything goes smoothly.
Experience At AirportDeparture Only
Date VisitFebruary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"definitely one to avoid"

(Australia)

Trip Verified | For an airport that opened in 2006, it is definitely one to avoid. Suvarnabhumi airport appears to be more 30 years old than 12.5, and there are few positive points to note. Firstly, completely inadequate departure screens, and those that are around are difficult to read. Secondly, this airport loves its constant automated flight announcements, and insists on exclaiming the codeshare flights and then in 3 languages - silent airports, like Singapore Changi, work better. Security lines at gates and transit areas are a joke. Like many have said before, perhaps if Thai Airways is struggling, the finger should be pointed at the airport, not the airline. I will therefore now avoid Thai Airways where I can just to avoid this airport.
Experience At AirportTransit
Date VisitFebruary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"they don’t have enough staff"

(Thailand)

Not Verified | I feel it’s time to write the truth about BKK airport and what is really happening here. The immigration lines are generally very long and slow, this is because one they don’t have enough staff, two they want to make it look busy as Thailand has its lowest number of visitors for years. Generally the airport has been a shambles for the past 5 years, and anyone traveling in and out has been subjected to extremely long lines before and after flights.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"doesn't do a very good job"

(Thailand)

Trip Verified | This is the first time I have used this new CX Business Class lounge, as it wasn't in existence 3 years ago. Unfortunately all these facilities rely on proper maintenance, and sadly, whoever has responsibility for cleaning and maintenance doesn't do a very good job. Obviously there was quite a large budget spent on fixtures and fittings, but these have been allowed to be incorrectly cleaned, (scrubbed brushed-brass is completely scratched, screws have been removed and inside plastic bags are attached by sellotape. Dirty cups, glasses and dishes are not cleared away nearly quickly enough. Crumbs are on the carpets, floor tiles are chipped and broken.
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
3/10

"Absolutely woeful"

(New Zealand)

Not Verified | Woeful. Absolutely woeful. Disorganised dirty and more like a refugee camp than an acclaimed international airport. Toilets sub standard. Duty free a con. Staff other than the check in staff were pitiful and sad looking. So much for the land of smiles. Don’t try for the free wifi. Four options all unable to connnect
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"a long and tedious experience"

(Thailand)

Trip Verified | The international airport here in Bangkok is always a complete hassle and an annoyance to use. From getting to the airport to then getting into the airport itself, it's just a long and tedious experience. The airport has 4 different floors, which are incredibly hard to navigate if you are arriving by the Airport Rail Link system. Good luck using that with your luggage! The staff are just unhelpful which is in keeping with the local population in general. Your plane is very unlikely to actually be at your departure gate, so most of the time you'll need to get a bus from the departure gate, away from the airport where your plane will be waiting. Yes Thailand is the country where your plane is probably not in the actual airport. Arriving to this airport is somehow even worse, with the planes landing away from the terminals and you'll need to ride a bus back to the arrival terminal. Immigration - HA! Ridiculous. The queues are always massive and in typical Thai fashion, there'll be plenty of staff wandering around but not actually doing their jobs. If you're traveling with infants, you might be able to use a shorter queue if you're lucky and someone is actually working on that desk. If you have a visa already, make sure to show the staff the visa because they often don't check and end up canceling your visa and giving you a standard 15 day visa instead.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"messy queues and unnecessary waiting time"

(Singapore)

Not Verified | Staff were not well-trained. The check in queue was not managed, resulting in messy queues and unnecessary waiting time. In addition, change in counter due to operational requirements was not executed smoothly by staff probably due to inadequate training or inefficient staff. This has resulted in additional 2 hours of waiting time for check in. Instead of facilitating queues, staff just stood there and act as onlookers as the chaos takes place. Overall, the experience was extremely unpleasant.
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
6/10

"Too few security staff"

(South Africa)

Trip Verified | Too few security and custom staff wait time way too long. Process needs to be speeded up otherwise delays will be experienced. Only three security counters and three immigration desks open
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"try your best not to transit here"

(Malaysia)

Trip Verified | To all the transit passengers, my advice is to try your best not to transit here. Very long walk though the airport installed travellators but the was was still very long especially if you have a tight connection. 2 or 3-hour transit can still be considered as a tight connection because the queue was very long. Transfer/security checking was a bit difficult to find and you may miss it if you fail to notice it. Signage is not good. Lavatories are dirty. Staff are rude and that's the way they welcome visitors to Thailand. Language ability is low and word choices used are very offensive. Although I don't need a visa or visa on arrival to visit Thailand, both visa on arrival's area and immigration are crowded. Heard other passengers complaining of long time queuing. I will definitely try to avoid transmitting at this airport. Changi and Hong Kong are definitely better places to transit.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no