Bangkok Suvarnabhumi Airport

Not Verified | This airport is Absurd! Ugly grey and not practical you can add that no smoking area at all in the whole airport! Just useless airport for me after 15-16 hours of flight. I don’t recommend to go there at all! Avoid it as you can for any transit!

✅ Trip Verified | The worst airport in south east asia. Immigration, check in systems are very poor. You would need to be at airport 4 hours before or you might miss your flight

✅ Trip Verified | One of the largest airports of the world having varieties of shops of local and international products, food. The security check is a bit slow fast, the check-in service is also a little slow. The airport has a good architectural design having multiple seats, toilets, charging ports and shops to spend time. Shops are expensive.

✅ Trip Verified | The worst and most chaotic custom. On 18 March 2023, my family including young children and old parents arrived at the airport 4 hours before flight time. We were the first to check in but could not reach the airplane gate on time because of the chaotic long queue at customs. My whole family were stuck in the queue at customs from 12pm to 2pm. After having been late for the flight, Vietjetair took us to custom but they immediately turned their head and said they had nothing to do with that and denied talking with us. We waited until midnight at airport, paid money for another flight. Worst experience ever.

✅ Trip Verified | Worst airport I have been to. Nearly no one understands you (tried English and also google translate everything to Thai) Nobody cares or wants to help you. It’s just non of their business to be helpful. If u don’t have any problem, fine, you will pass the airport normally but dare you that you need help or lost something or someone stole something from you etc. You will be lost. They smile but most unfriendly encounters I had in life !

✅ Trip Verified | Awful immigration! It was severely understaffed to cover all the travelers, so it was a complete mess. It took me almost an hour to go through. Really disappointing.

✅ Trip Verified | Staff are efficient. The flow is smooth. Some corners away from the shopping area needs a thorough scrubbing. The restroom is spacious and clean. The toilet main entrance door at Gate F4 is a bit rusty.

✅ Trip Verified | Worst departure immigration experience encountered. Everyone was pushing and squeezing each other to get to the immigration counters after the downward escalator. There wasn’t a single ground staff facilitating at the immigration queue and everyone was just cutting queues as many were about to miss their flight. It was a commotion and almost like a human stampede. You can even see many distraught passengers. The wonderful experience in Bangkok has been ruined at the airport.

Not Verified | The worst departure at BKK airport departure ever due to immigration understaffing. We cleared security fairly quickly that’s where the queue started all the way to immigration. They had to stop bag security check for at least 30 minutes after we cleared it. The area at the bottom of the escalator was blocked causing panic to the people using it when they had nowhere to go. I saw only seven customs/immigration offers on duty. I reckon we spent 2 hours on that last leg of the queue. We are regular travelers to Bangkok this is not a onetime occurrence.

Not Verified | Horrible experience. Despite thousands of tourists queuing up for hours, the airport closed one of the halls for security and passport check. In the hall they open they did not open all the counters either, and you could see idled staff in the resting room. The corridor linking the security check and passport check has no air con and is extremely poorly ventilated. There are 2 escalators linking the corridor to passport check and everyone flooded down - extremely dangerous and could easily lead to accidents. The queue is chaotic. Thousands of tourists wanna cut the line to catch flights, but NO STAFF is there to control the queues. There are mini fights a few times between tourists. We waited for 2 hours to get through the checks. Absolute nightmare.