Bandar Seri Begawan Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 58 reviews
4/10
No Skytrax Rating
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1/10

Bandar Seri Begawan Airport customer review

I had a short holiday in KL and bought a duty free bottle for my return to Brisbane. While in transit in Brunei my bottle of alcohol was confiscated as I went through security even though it was completely sealed in the anti tamper proof packaging. I will not fly Royal Brunei again nor want to visit their country as they have no idea how to treat or respect people from other nations. To me it looked like they want to remove alcohol because they don't drink it. This is a major scam for booze to be sold on the black market most likely.
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4/10

Bandar Seri Begawan Airport customer review

A nice little airport clean and tidy a coffee shop with free Wifi and 2 free internet booths if you buy a drink - turn left and up the stairs there is an internet cafe souvenir shop duty free snack shop showers another coffee shop round the corner and is a free city tour to pass the time. If you enter Brunei its very quick bring some Singapore cash or Brunei dollars to avoid money changing if you need a Visa bus to city is $1 only they're smaller purple busses taxis outside but negotiate the price first. Be warned they will confiscate liquids if you are in transit so don't buy duty free until you arrive at your destination unless you enter the country just fill out a customs form and bring it in. Also a smoking room clean toilets and plenty of seats.
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3/10

Bandar Seri Begawan Airport customer review

A warning for Australians arriving into Brunei: unlike almost all other nationalities you will be charged B$20 for an arrival visa and if you have no Brunei currency on you (as I didn't) the only option is to use a money changer at extremely poor exchange rates; the only ATM's are outside the security area. Apart from this the airport is not bad; the Skylounge upstairs for business pax is quite pleasant (apart from being "dry" of course).
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1/10

Bandar Seri Begawan Airport customer review

No words can describe the utter intransigence and lack of good will that this airport's personnel showed us. My wife and I were in transit (not even in the country) from Perth to Kota Kinabalu. We were asked to open our hand luggage after going through a scanner. Out came the duty free bag with our two bottles. But because someone at Perth had not sealed the bag properly all was lost (confiscated) by a very officious officer. She could see that it was duty free still with the seals and packing around them intact but chose not to and they were whisked away. Needless to say we will not be visiting Brunei for any holidays nor using Royal Brunei Airlines for any flights. Poor Airport good will Poor representation of the country and a poor way to attract visitors. So make sure your duty free is properly sealed if travelling to or through this destination.
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3/10

Bandar Seri Begawan Airport customer review

It is not a large airport so not very busy. In the Transit lounge it is quite spacious with a couple of small shops selling things from sweets and chocolate to magazines and even t- shirts the place is airconditioned there is an upper lounge area for business and first class called the sky lounge a cafe called cafe on a mezzanine which overlooks the transit lounge - it also has free WI-FI but there is also an internet cafe below which charges around $5 brunei dollars. There are sockets dotted around the lounge area and these are three pin just like the UK ideal to run the laptop. There is a money exchange in the main transit area and to try and work out what the dollar is against products a kit kat was $1.00. Two small lattes from the bean cafe came to roughly $9.50 not the cheapest but will not break the bank. The place is very clean and there are showers available for a cost (unknown). If you head out of the airport there is duty free shops and if you are in transit for a few hours we were offered a free tour of the city but was told the day visa would cost around $10.00. Be aware if you are staying in Brunei do not take more than two bottles of spirits duty free. as these will be confiscated.
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2/10

Bandar Seri Begawan Airport customer review

Very boring air terminal. Food retail shops are minimal. The place lacks character. Spending a couple of hours or more there is very testing particularly in summer as the terminal appears to be lacking air conditioning
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2/10

Bandar Seri Begawan Airport customer review

BWN is not really the airport you should spend much time in. Not much to do there shopping is not value for money and there is little place for wandering around. If you are in transit more than 3 hours in Brunei take a day trip instead rather than sleeping in the airport.
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3/10

Bandar Seri Begawan Airport customer review

Visited this airport on my journey from London to Perth. Its not that bad - there isn't much to do but the staff I encountered were friendly enough and the lounge was tidy and clean. You wont want to be there too long but its an airport - when do you ever want to be at one too long??
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1/10

Bandar Seri Begawan Airport customer review

A dreary airport that is showing its 33 year old age. Even the tropical fish tank lacked the illustrated number of species. Upon transiting between SIN and SYD with a five and a half hour stopover I paid $25 for an unexciting city tour. At 2000hrs passengers were called to the departure lounge for the 2105 BI flight to SYD. After placing our handcarry through the X-Ray machine transit passengers - about 15 to 20 - all had duty free liqour purchased at airports such as SIN and DXB confiscated. Many passengers repeatedly argued with the airport police and a so- called 'supervisor' to no avail. I spoke later with a senior staff member of Royal Brunei Airlines who claimed he had not heard of dutyfree liqour being confiscated but agreed that it was exempt from the February 2007 introduction at many airports of a '100ml individual one litre total' rule for handcarry liquids aerosols and gels. No RBA staff member offered to assist at Brunei Airport. The airline has since informed me that it is receiving many complaints from passengers and that those affected should write to it whereby claims will be forwarded to its Brunei head office for consideration for compensation. The arrogant Brunei Airport staff claimed that the liquor bottles would be broken : some wags interpreted this to mean the seals would be broken in private parties or that the liqour would be resold on the black market. One English couple lost an expensive bottle of Scotch and as usual many passengers were purchasing liqour as gifts for relatives and friends not for their personal consumption. Presumably this scam occurs with every flight that has transit passengers. It must net such officials a veritable mountain of spirits each year. Avoid this airport should you have purchased duty free liqour elsewhere. I did not observe whether cigarettes or perfumes were similarly confiscated.
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2/10

Bandar Seri Begawan Airport customer review

Boring dull lifeless draining miserable. A very below average airport. Has nothing to offer. Business class though clean and ok bathroom facilities is generally uncomfortable with hard seats useless staff horrible food and not somewhere you want to be stuck for very long. Safety and cleanliness ok but for luxury travellers you'll be bored as hell and will not be too impressed. Expect delays. With fair rating I am being generous.
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