Bandar Seri Begawan Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 58 reviews
4/10
No Skytrax Rating
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1/10

"only one hour of free airport wifi"

(Australia)

Trip Verified | My spouse and I spent almost 6 hours transitting at this airport that allowed only one hour of free airport wifi. And there's really not much else to do here. I'll remember to bring a book next time - if there's a next time!
Experience At AirportTransit
Date VisitDecember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"this is not acceptable"

(Australia)

Not Verified | Very small airport. There is no food to buy except for a small run down cafeteria with hardly any choice. For an international airport, this is not acceptable. Wifi access is only for an hour and is very intermittent.
Experience At AirportTransit
Date VisitFebruary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"everyone was very helpful"

(Australia)

Not Verified | My brother and I (15 and 16). Flew for the first time, everyone was very helpful, they even put us in the sky lounge which consists of a buffet and drinks. They did no extra charge and they helped out through the whole time without necessarily babying us. Thank you for the experience.
Experience At AirportArrival and Departure
Date VisitOctober 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"quite small and kind of boring"

(Indonesia)

Trip Verified | I arrived in this airport for transit. My destination is Bangkok, Thailand. In my opinion, the airport is quite small and kind of boring especially if you have a layover for more than 2 hours. There should have been some facilities that make the airport more interesting for example a reading corner, some cool spots for taking a picture, fun games, and more cafes or restaurants. The good thing is it's easy to follow the signs or directions and you don't have to walk that far to reach the gate, transit area, departure or arrival hall. So, it would be a great idea to make this airport bigger and larger with more facilities.
Experience At AirportTransit
Date VisitJune 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"adequate for short transits"

(Australia)

Not Verified | A small but tidy airport, adequate for short transits. The security/x-ray procedures for transit can be time consuming if more than one flight arrives at once. Expect an hour of queueing to get through the security. If you have a short connection staff will call you out of the normal queue just in time for your flight. For longer transits there is nothing to do in the airport and little food. The only coffee shop airside was closed in December. A transit visa is available on arrival (for AU) and costs $BN5. Money exchange is near the immigration area and easy. Meter taxis are supposed to be available but on my 10pm arrival none were available, unmetered all charge $BN20 for even the shortest trip. On my return the next morning the hotel booked me a car for $20. Overall a transit stop in a budget hotel adds $AU100 to your trip. Unfortunately the new schedule with Royal Brunei (since Oct 18) now require long stopovers and overnight transit in Brunei when connecting to SEA destinations and this now makes other more expensive airlines a more attractive option. "Dry" flights and inconsistent alcohol rules may also influence travellers. Immigration staff are slow, poorly organized and lazy, Visa stamps tend to take up a full passport page where they could use only a third like other countries. This trip was 50 minutes waiting at immigration. Business Class lounge is quiet and comfortable for short stops. Has shower facilities but nowhere to sleep. Food is hit and miss depending on time of day and number of guests. No alcohol in the lounge. An airport to be tolerated rather than enjoyed. Singapore/Kuala Lumper/Bangkok are all far better options.
Experience At AirportTransit
Date VisitDecember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"much better now since renovation"

(Brunei)

Not Verified | The airport is much better now since the renovation is complete. Plenty of parking when you arrive. There are a range of shops (Patchi chocolate, Bookstore, Coffee bean tea leaf, bodyshop) in the pre-departure area and a restaurant. There are ATM machines, a baggage sealing service and currency exchange stand (but they never have Singapore dollars). Check in was a breeze, done in several minutes. Passport control is quick. Once you enter the departure lounge, to the right is a food court that sells food to order (manly Asian dishes). There is a convenience store, some stores that sell traditional Bruneian foods and watch / perfume stores. I was told more stores will be added soon. The waiting area has good lighting, there are priority seats near the gate for those with young children and elderly people. The toilets were clean. There is a prayer room for Muslim travellers. On arrival there is a short walk to customs and immigration. Separate counters for local, ASEAN, Diplomatic and foreigners. There are plenty of trolleys at the baggage carousel. There is a green and red channel, there are several officers always on duty. I left a hand luggage on the plane, luckily I was able to retrieve it. There is a door at the side of KFC which leads back to the arrivals hall. The bag was aleady in the office for me to collect. In the arrivals hall there is a KFC and Burger King, also Counters for DST and Progressif which are the mobile phone carriers. You can purchase tourist sim cards which have minutes and data pre loaded. There is a counter for tourist information and Hertz / Avis car rental. Upon exiting the terminal there is a taxi service, taxis are metered. You can also use the ride hailing app Dart. There is a local bus service, but it's not available for the late flights. If you have a long layover and and your passport lets you exit the airport, the Airport mall is a 5 minute drive or 15 minute walk away, (but but be careful as there are no footpaths.)
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"very limited and basic"

(United Arab Emirates)

Trip Verified | Landed in Brunei from Melbourne on my way to Dubai using RBA. Change between terminals is so easy, 20 minutes from the plane to the departure lounge, so no issues at all. Food selection is very limited and basic, it would be nice if they added more food options other than the Cafeteria on the 1st floor. Shopping is so limited, great for my wallet. Smoking room was under maintenance, so I couldn't smoke, bathroom was perfect though. The staff are very friendly over all, I believe this airport will be perfect if just a little extra is made. Love to go there again in September.
Experience At AirportDeparture Only
Date VisitJanuary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"The signage was excellent"

(Australia)

Trip Verified | Transiting here despite a short interval of one hour between flights was easy. It’s been revamped since last visit and has a lovely new feel. The signage was excellent. We had to go through security despite having just alighted however that was fast and easy. Our next gate was not far away to walk. The toilets were in good condition. Return transit turned out to be longer as our plane was delayed 14 hours and we had to enter the country. Again this was done quickly and efficiently, I have no complaints at all. Departing was just as easy although being such a small airport there is not much to do or see there - bring your own book/entertainment. All in all a good experience with this small but efficient airport.
Experience At AirportTransit
Date VisitJanuary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
6/10

"staff seemed engaged and friendly"

(United Kingdom)

Verified Review | I expected much worse of Brunei airport after reading some of the reviews here. In fact, although small, I found it large enough not to be claustrophobic, with clean and spacious toilet facilities, and mercifully adequately air conditioned. Not many shopping or eating options, but how much do you really need on a short layover? The staff seemed engaged and friendly. Before flying I consulted the government's website for the airport, but it was pretty poor - the site was very so old-fashioned and extremely short on useful information. There were more details from passenger forums.
Experience At AirportTransit
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Delays, expensive, negligent, rude, unhelpful"

(Australia)

Verified Review | Delays, expensive, negligent, rude, unhelpful. Partner and I were flying Royal Brunei to KK (Kota Kinabalu) from Melbourne, our total transit time was 1 hr and 45 minutes. However upon arrival we find our 45 minute flight was delayed 5 hours. That's 5 hours from 7pm to just after midnight in an airport where it is impossible to get any kind of fresh food. 1 convenience store serving instant noodles, and 1 cafe that had stale pastries and day old meat pastas. Being a vegetarian there was nothing I could eat, apart from 2 minute noodles from the airport 'convenience' store. On our way back, I made the mistake of buying 2 bottles of whisky (both gifts) from KK International airport. The duty free attendant, despite taking note of my boarding pass into Brunei, did not mention anything about alcohol confiscation in Brunei. (I thought being sealed in Duty free packaging would be fine). However, as we passed customs to transit for 1 hour, the two bottles were confiscated, with not so much as a 'Sorry'. Instead the service woman smiled rather rudely and asked for our baggage tag that was given to us upon check in at KK airport from Royal Brunei airlines. Instead of taking time to explain why I had just lost over $150 AUD worth of goods, she instead just told me to read the tiny piece of paper that was stapled under the baggage tag. It read: "All items in excess of 100 ml will be confiscated in Brunei, regardless of whether the items are purchased duty-free from another airport or packed in tamper-evident bags. Please note that no airline shall be held responsible for confiscated items." I could not find this information anywhere on the Australian customs/border control website. At the duty free shop in KK I was not warned, at check in, the Royal Brunei clerk clearly said 'Here are your baggage tags', not 'Here are your baggage tags, and important information regarding carrying alcohol into Australia, since you are transitting Brunei'. Morale of the long story. Read every piece of paper you are given by airport and airline staff, no matter how small. And when stopping in Brunei airport, take no chances with your duty free liquor, or it is good bye money.
Experience At AirportTransit
Date VisitJuly 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
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