Baltimore Washington Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 77 reviews
3/10
No Skytrax Rating
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4/10

Baltimore Washington Airport customer review

(United States)

As one of Southwest's major connection hubs I cannot believe BWI would shut down one of their runways "under construction?" and due to their ATC trying ineptly to direct air traffic caused thousands of people to miss connections! I lost a vacation day parking fees and a day and night with my 4 grandchildren in St. Louis today 10/25! What a mess and intentional? Why they couldn't schedule construction from 11pm to 6am and avoid the major air traffic I cannot imagine. I am now re-booked through Midway! Such a shame because I usually try to schedule through this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Baltimore Washington Airport customer review

(United Kingdom)

August 8th arrival and August 10th departure both with SWA. Like your previous commentator the BWI experience is awful and it makes no difference if its arrivals or departures bags take for ever to appear when arriving and then the little matter of the so called 8 minute ride to the rental car terminal. It is a shame because airside the terminal is one of the better USA airports in terms of facilities available but then again some of the employees no most of them are clearly not a very happy contented bunch so beware and don't ask them for anything. Overall this is not a traveller customer friendly airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Baltimore Washington Airport customer review

(United States)

I travel weekly for work. BWI is in my opinion one of the worst airports in the country. I try to always avoid but many times the fares are just right compared to other DC area airports. Car rental buses are few and far between then you have a not so quick journey out to the rental car facility. Returning is even worse - why could they have not put a train system or built a road where the shuttles could easily go between the rental car facility and the terminal - just bad design. Then security at least at Concourse D is always packed and slow - they don't appear to know how to handle crowds. Again just my opinion - keep in mind that I do like the Atlanta airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Baltimore Washington Airport customer review

On this trip we only arrived at the airport. Getting to baggage claim claiming our bags and getting a shuttle bus to the rather distant consolidated rental car facility was quick and easy. It's nice to have all rental car companies together so one can easily compared availability and prices though on the particular night we were there selection was very very limited.
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3/10

Baltimore Washington Airport customer review

Very variable experience depending on airline and time. Long lines at Southwest early but clears quickly as they are well organized. Horrible long lines at D security mid-morning. Delta check-in hopeless. Very limited food options landside but more choice airside. Excellent short-term parking situation though expensive. Beautiful International terminal with virtually no flights.
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3/10

Baltimore Washington Airport customer review

BWI has been updated/refurbished but it seems to have suffered a decline in passenger traffic as have other airports. The one decent restaurant outside security that I remember is being made into a Subway sandwich restaurant. The two gift shops I found (Hudson News) were small and curiously did not sell TSA luggage locks (I seem to recall seeing these locks over at one of the area's other airports Washington National). Also did not sell luggage (the only place I found that sold luggage was the American Airlines counter to which I was directed by Delta Airlines; they sold only large bags none suitable for carry-on). Security line was not long and moved quickly. In Concourse C the choice for dining included an overcrowded "pub" a somewhat pricey small restaurant towards the entrance and something fas food-related.
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2/10

Baltimore Washington Airport customer review

I frequently fly through BWI (every other week or so) because unfortunately this is the closest and cheapest aiport from where I live. Although departing from BWI is always a piece of cake and it really is a very nice aiport arriving here is another story. After several long waits in the baggage claim I began keeping track of the time and found that the BWI airport was adding on average 34 minutes to my trip. That's 34 minutes of just waiting in the baggage claim area. The longest wait I experienced was over an hour and that was not just for my bag but the entire flight! I'm not sure if this is simply mismanagement or if there is something else going on but after this last trip (50 min wait in baggage claim) I will avoiding flying through BWI whenever possible. I recommend the same to anyone else.
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5/10

Baltimore Washington Airport customer review

Flew in on Southwest and out on AirTran. Despite the size of the airport you are at your gate within 5 minutes of landing. The Southwest terminal is very easy to get out of. Light rail is a great way to get into Baltimore City just be prepared to walk about 10 minutes if arriving on Southwest. On departure there was a short line that moved quickly with upbeat and friendly TSA officers. AirTran's terminal is basic but has everything one needs. BWI is a very nice airport
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2/10

Baltimore Washington Airport customer review

The airport is nice and modern and convenient to the metro Baltimore/Washington area. There is a nice observation area in the center of the terminal prior to airside which is a good place to watch planes and/or relax prior to your flight. Unfortunately if renting a car here this is the worst airport I've ever used. The consolidated car rental facility itself is very nice and spacious however the common rental car shuttle you must take from the airport is absolutely pathetic. I've used this on multiple trips over the last several years and it's been horrible every single time. The whole idea of using a common shuttle should speed things up getting to the rental facility however there are simply not enough shuttles running. Today at 2:45pm I waited at the USAIR baggage claim along with approximately 30 other people for several minutes for the bus to come. I was standing at what I thought was the end of the line and it turned out to be where the bus stopped. I felt guilty walking on the bus in front of all the people who had been waiting however I wouldn't have gotten on the already crowded bus otherwise and furthermore there was no organized line anyway. I was the first passenger on the bus and it was already standing room only! There was absolutely no where to put the luggage and it was cramped beyond belief. This is absolutely unacceptable and this wasn't an isolated incident. I can't imagine how a handicapped person elderly person or anyone with multiple bags could manage this fiasco. There should be several other busses in line waiting at the busy baggage claim area and when one is full (meaning everyone gets a seat and has room for their luggage) the one behind it then loads passengers. Considering this services ALL rental car agencies and there aren't other busses to get there this is pathetic customer service. If you are renting a car I would not recommend using this airport especially if I you have any large luggage (try DCA or IAD). If not renting a car then the airport is great and convenient however I give this airport a poor rating due to the absymal car rental shuttle service. A business traveler needs quick and efficient service and this airport does not provide it to rental car customers. (It formerly had the rental cars on property but moved them years ago to install higer-revenue parking garages).
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4/10

Baltimore Washington Airport customer review

Flew into BWI recently on Southwest. Airport is easily accessible from Baltimore city (20 min by car 30-40 min by light rail). Southwest has consolidated its two concourses with a centralized check-in desks and security lanes. Airport has been recently renovated so facilities tend to be bright and spacious. Security lanes were well-staffed and efficient. Usual mix of shops and restaurants airside. Only drawback is that there can be long walks between the gates at the end of concourses and check-in desks and/or baggage claim.
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