Auckland Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 275 reviews
4/10
No Skytrax Rating
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8/10

Auckland Airport customer review

(United Kingdom)

Into AKL on EK Thursday 18 Oct exiting 11 November. A game of two halves: arrival was a pretty fraught process because EK have so timetabled it that two A380s and a B777 arrive within half an hour of each other (early afternoon) and the baggage hall is not really large enough to deal easily with that number of people at once. The E-gates work fine. Departure was much better; EK had extra staff on to speed up check-in and the two Pier B gates have enough room just to cope with two A380s' worth of departing passengers. For once the duty-free was decently priced. I still like AKL but its international baggage collection now needs work.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Auckland Airport customer review

(Russian Federation)

My Biggest complaint about this airport is the lack of free wifi. The food options are not great airside (we ended up with a microwave heated chicken roll grim) and pricey. There is a McDonalds on arrival and upstairs on departures there is quite a few good eating options. One person commented on the touts at the duty free on arrival I also find this bizarre and disconcerting after a long flight. All in all it tries hard but you will see from these reviews that Kiwis think it is fab but other nationalities know it could do better. The smart gate passport readers are not OK for under 16s so if you are travelling with a family they are useless.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Auckland Airport customer review

(New Zealand)

MEL-AKL arrived at 10.45pm in the car and away within 20 minutes incl collecting luggage that's pretty good isn't it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Auckland Airport customer review

(New Zealand)

Last used ten days ago when returning from Brisbane. I agree with parts of most of the latest reviews although from this first page you would think people are talking about two completely different airports! Yes it is a long walk to/from either Gates 14/15 (Virgin Australia or the A380s) and also those at the end of the main pier (9 10 etc) and I was surprised that there is no travelator in the main pier (possibly because the corridor is a bit too narrow to safely install one). However the entry through the carved Maori gate with accompanying music is far superior to any other airport I've ever seen. I too resent having to walk through the duty-free shops to reach Immigration but Smartgate makes up for that - kiosk and photo took no more than 60 seconds. MAF was no problem and I was outside 25 minutes after leaving the aircraft. Departure had also been easy - short queue to drop my bag as I had checked in on-line although again there is the long walk to the far gates. Food prices although a bit expensive are still far less than at Australian airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Auckland Airport customer review

(New Zealand)

I don't appreciate getting off a long flight from Narita to be assailed by touts from Duty Free Stores and JR Duty Free. But this is Auckland Airport. It's all about making a buck. Don't worry about the passengers or those visiting the airport. Toilets are dire too!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Auckland Airport customer review

(New Zealand)

Auckland Airport is my home airport and is usually a pleasure to pass through it. The check-in area is spacious and I've never waited too long to check-in. Upstairs and airside there are a wide range of shops. Yes - the prices are high in some eateries but that's common in many airports around the world. Sure the walk to/from the farthest gates is quite long but no worse than other big airports. Arriving it's lovely to have Maori music playing beside the big Maori carving gate. The path through to the immigration gates between the two duty-free stores is now much clearer than it used to be. As a New Zealand passport holder I can make use of the Smartgate system - so quick and easy. Auckland Airport does now have a hotel right beside the international terminal which is great for those people with early departures or with long layovers. Granted this is not a 'transit hotel' as such as you have to go through immigration but true 'transit hotels' are few and far between in airports around the world (Singapore & Dubai being two notable exceptions.). One major down point I will accept is that there is no train service to Auckland Airport. The Auckland Council is thinking about changing this but it could be some years away yet. There's also no direct road from the airport to the city. You have to connect between two motorways via city streets (with traffic lights).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Auckland Airport customer review

(New Zealand)

My wife and I arrived here after a great flight from Sunshine Coast Airport in Queensland. The first problem was the connection to the plane itself which was faulty and we waited on board for approx 25 minutes to get off! The walk from where our A320 landed was at least one km long two small moving stairways. An airport staff member passed everybody quickly on a 4 person golf cart but never offered to take anybody with him. The shuttle bus to the domestic terminal is a disgrace running every 15 minutes or seemingly at the will of the driver. For elderly passengers to fight their way on to this struggling with heavy cases is downright dangerous. The airport is in our case a necessary evil we would avoid it if we could. Our flight was DJ8068 on 2/9/12.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Auckland Airport customer review

(China)

I travel to more than 50 airports every year and Auckland airport is the worst airport of all. Long queue at the customs (sometimes only one immigration officer working) strict immigration unfriendly airline agents and unorganized airline staff and too many giftshops no transit hotels. I feel this airport is not welcoming tourists. My advice is to avoid Auckland if you really need to use it then transit only.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Auckland Airport customer review

(Australia)

The airport is now much better than when we first were there 4 years ago. The renovations have really improved the place. Wait times for your bags is slow though almost as bad as Melbourne. Was impressed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Auckland Airport customer review

(Malaysia)

Awful airport very disorganised both on arrivals and departures. Immigration and customs staff are the most unfriendly people I've ever encountered akin to a prison. Baggage was an abysmal wait. Not impressed at all.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no