Atlanta Hartsfield Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 407 reviews
3/10
3 star Skytrax Rating
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1/10

Atlanta Hartsfield Airport customer review

(United States)

January 10 2015 Came in from St Lucia. Took us 2.5 hours to clear customs. Everyone missed their flights. I've never seen such chaos!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Atlanta Hartsfield Airport customer review

(Netherlands)

Arrived from AMS after an 10 our flight on Dec 18th 17.30 and passing Immigration's took us and many co- travellers over 50 minutes. The new machines for self check-in accepted my applications and printed out the form but for both with an X. So we had to stand in line again and as there were only 2 officers for more than 100 people waiting this is a very poor service for international travelers spending their money in the USA. We missed our connecting plane to Fort Lauderdale and only the good Delta customer service made it possible that we got to our destination same day.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping N/A
no
8/10

Atlanta Hartsfield Airport customer review

(United States)

Arrived at Terminal A on a domestic flight departed from Terminal F on international flight. No problems finding and catching the shuttle train between terminals. Terminal F seems nice but I didn't see much of it other than the Delta Sky Club and the nearby boarding gate. All in all a comfortable experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Atlanta Hartsfield Airport customer review

(United Kingdom)

Arrived from the UK on Delta and was impressed with immigration. Enough staff were on duty to ensure that there was no wait. Transfer onto a Delta domestic flight was hassle free. On our return the connection to Manchester was missed due to poor weather conditions in the Midwest. After a very long wait to get rebooked we transferred from Terminal E to the new International terminal F. we were left underwhelmed by the choice of restaurants especially ones with table service. we ended up with an expensive food court meal. this spoilt the overall Atlanta experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Atlanta Hartsfield Airport customer review

(United States)

Connecting flight out of Atlanta. It's one of those airports that gets the job done. No frills but decent. I actually think Atlanta does a pretty good job considering it's the busiest airport in the world.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Atlanta Hartsfield Airport customer review

(United States)

Miserable nasty employees. I've never encountered such rudeness and lack of customer service as from the employees at this airport. On Sunday Sept 28 the trains were down but their employees were barking and screaming at customers as if they were dogs. While employees were rushing by foot across the airport due to the trains being down your own employees blocked the moving walkways clearly not caring they people were late for connections. I heard employees mocking customers as well. This is by far the most unprofessional airport in the US. I strongly suggest you invest in customer service training for all employees and hold them accountable to being pleasant and helpful. Major fail Atlanta.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Atlanta Hartsfield Airport customer review

(United States)

Flew out of Atlanta to JFK on 09/04/14. We used curbside check-in. The agent was very nice and professional. No problems going through security. Atlanta has many eating establishments and shops after going through security. I was very impressed. All employees working in shops and the eating establishments were very friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Atlanta Hartsfield Airport customer review

(Canada)

Bad experience for just a 2.5hr. layover on domestic connection. Facilities are out-of-date few shops/eateries within easy walking distance bathrooms scarce to say the least (had to walk 10 gates to find one!). Desperately need moving walkways in the concourses themselves. Only experienced 'E' and 'A' concourses but as I said old dirty sad facilities claustrophobic poor a/c no moving walkways! Had to laugh at some of the comments here that the facility is 'clean' or that there is 'ample seating'! Don't know how ATL fixes these outdated concourse problems considering their lack of space and huge Delta network! Good luck! Avoiding this airport at all costs and with only 1 minuscule glimpse into it's op's.
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Atlanta Hartsfield Airport customer review

(Japan)

Connected from an international flight to a domestic one. Immigration and Customs procedures went quickly. This is the second arrival from an international flight to ATL and I can say it's pretty awful which is surprising since they have a fairly new international terminal! The walk from the gate to immigration can take 20 minutes which could be a problem for someone in a wheelchair or any disability. Immigration lines are long for foreign passengers but they do have new computer scanners for US citizens which help make it faster. However waiting for luggage was another 20 minute wait and I'm premium with Delta and my bags were among the first to come off. Then getting to the domestic terminal to get to MARTA or local ATL transport is another shuttle bus service away. The airport is huge and quite impressive but this new international terminal has its own separate exit from the domestic terminal and is really a separate entity. I will consider another international gateway in the future. Connecting to domestic flights is a bit easier than what I experienced but I can say that ATL is not a smooth experience especially after coming off a 12 hour flight from Tokyo. Traveling from a domestic flight to international is a different story. It is a fairly good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Atlanta Hartsfield Airport customer review

(Brazil)

Connected from an international flight to a domestic one. Immigration and Customs procedures went quickly. Requested a wheelchair through the airline and one was waiting and proceeded quickly to a lounge in the international terminal and then later on to Terminal B for our domestic flight. It's a big airport and certain terminals (e.g. B) can get particularly crowded but the trains help and overall our experience was good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes