Atlanta Hartsfield Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 283 reviews
3/10
3 star Skytrax Rating
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4/10

Atlanta Hartsfield Airport customer review

Atlanta is one of the rare airports where someone seems to keep evaluating how to make things better for travellers. It is very crowded sometimes and seating in the Food Court pre-security can be short at peak times. However the whole check-in/security/transportation deal is well- organized and most people involved are polite and friendly.
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4/10

Atlanta Hartsfield Airport customer review

Considered that ATL is a very large and busy airport I think it is amazing how fast one actually gets through immigration baggage claim customs baggage recheck and security screening. I really appreciated that the last few times I used ATL as a port-of-entry when travelling to the US. I also like the airport lounges in Concourse E and the food court. Another plus is the quick train connecting all concourses.
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4/10

Atlanta Hartsfield Airport customer review

Hartsfield seems to be kind of a hit-or-miss deal. If you're connecting leave plenty of time (don't take a 30-45min layover because it won't be enough if things start going wrong). When arriving/ departing from Atlanta (ie. not connecting through) I have never had a problem. Sometimes it takes bags a while to display in the terminal but other than that the ground is usually as efficient as possible. However for connecting flights the major issue seems to be weather. On a good-weather day I never have problems. But once bad weather hits everything starts to break down. Delta has always been good to me if I needed to rebook but again all we can do as passengers is to give ourselves a decent layover time to account for the possible delay. Overall the facilities are pretty good compared to other US airports. Especially Terminal E. There's plenty of food options as well as decent shopping. The airport staff is usually extremely nice and always helpful - just be polite. But as with all airports I've found that those passengers who plan ahead and know what to do if there's an unexpected delay etc. are the same people that are least impacted by that delay.
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