Atlanta Hartsfield Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 432 reviews
3/10
3 star Skytrax Rating
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1/10

“Avoid Atlanta if possible!”

(United States)

Trip Verified | We flew into Atlanta on a Delta flight from Paris with a connection (from Atlanta) to Orlando. Once off the plane it was easy to get to and complete passport control. However, all required interactions/processes beyond passport control were chaotic, loud, noisy, and rude. Specifically, - Part of the CBP process requires international arrival passengers to claim and then recheck luggage (if connecting). We waited at the assigned and posted carousel for over 30 minutes and then heard an unidentified person (employee?) yell out the bags for our flight were coming up two baggage claim carousels at the same time. How are passengers expected to know bags are coming in on the assigned carousel AND another carousel not posted for the flight? - After picking up checked bags, there was no posted guidance as to where to go or what to do. We rounded a turn and three separate airport employees were yelling three different sets of directions. One said to get into a particular line/queue but said nothing about checked luggage drop off. So we got in line. A separate employee came over yelling that our checked bags needed to be dropped across the room...no signage identified this and the only direction was to get in the line...so how would we know? - After sorting out the checked baggage drop, we went to another line for a security checkpoint. At the beginning of the line some unidentifiable airport employee was standing off to the side talking with people and it was not at all obvious she had anything to do with the security screening process. So, we proceeded into the line where other passengers were waiting. The employee then yelled something rude at my wife who was ahead of me. I asked the rude employee what she wanted. She said "open your passports to the photo page." So while fumbling with my passport and holding my carry-on, I asked "why, the line is so backed up it will be 30 minutes until we get into the security checkpoint?" The obnoxious rude employee then said "you'll need to step aside" and continued her side conversation with others. She then blurted out to other passengers "ya'll can pass him by, I don't know what he be doing." So the employee wanted people to open the passport but she was not looking at the passports and further did not appear to be in any way part of security, TSA, etc. Her uniform resembled cleaning crew. To make this worse, after opening the passports, the next employee just before the security checkpoint was instructing passengers to put the passports back in the bags with other items to clear security screening. -The security screening process was simple enough but employees were yelling with no clue that multiple people yelling means few instructions are understood and passengers are offended by their interaction. In a nutshell, many of the employees in Atlanta stand around barking instructions that cannot be understood. Many of these people should be replaced with signs like most modern airports have. Once beyond passport control Atlanta seems to have few signs or posted instructions as to what is required when arriving on an international flight with a domestic connection. Other airports around the world are far better at informing passengers and in my experience are less likely to be yelling at people like they are herds of cattle. Many employees at the Atlanta airport are unnecessarily rude if asked any questions or if asked to repeat whatever they are yelling. Avoid Atlanta if possible!
Experience At AirportTransit
Date VisitDecember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
4/10

"a shortage of staff to assist"

(United States)

Not Verified | My wife and I, both senior citizens, arrived to the airport Wednesday, 11//27/24 around 825pm on Southwest Airlines flight. My wife required a wheelchair. There was a shortage of staff to assist with the wheelchair, therefore I offered to push the chair to pick up our baggage. While backing my wife into the tramway/train the doors closed on my wife's legs and would not reopen. Thankfully there were a couple of young male passengers who assisted me pry the doors open to free my wife before the train took off. As soon as we got my wife in, the doors closed and the train began to move, jerking and stopping several times before finally began to move at a normal pace. We were so nervous after this event it was hard to even continue to the baggage claim. Asked a few employees for directions and they were not very helpful. Finally one young lady employee was able to pointed us in the right direction. with a smile. One would think the train doors would have sensors that would open the doors if someone was trapped between them and would not allow them to close. I still have visions of what would have happened if my wife had gotten hurt or the train would have moved while my wife was trapped between the doors. To question #18 below, 'Would I recommend this airport", what is one to reply? If this airport is a hub that people have to go through what are the options?
Experience At AirportArrival Only
Date VisitNovember 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Airport Staff 12345
yes
1/10

"rude disgusting treatment"

(United States)

Not Verified |  I travel a lot and have never experienced the rude disgusting treatment like the TSA Atlanta! When I tell you those women spoke so bad to us I was in disbelief! They get away with it because we are on limited time and can’t risk missing our flights. It’s so bad you want to come 8 hours early just so you have a moment to ask to speak to someone higher because it’s so bad they deserve to know the disrespect the travelers that help pay their salaries are just sick of it! I travel too much to be spoken to or watch other people be spoken to like dogs! Never in any airport in this country or outside of this country have I come across the sheer disrespect I have in Atlanta! If it were easier to drive to a whole other state to leave from I would. Who is their boss do they not monitor how their staff in TSA treats people? Does no one get trained in proper customer service?
Experience At AirportDeparture Only
Date VisitNovember 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“immigration staff rude and unwelcoming”

(United Kingdom)

Not Verified | We arrived at Atlanta airport from London Heathrow, there was a delay at Heathrow by a few hours, wasn't any customer service in place to ensure that we could catch our connecting flight to Mexico, instead we had to stand in long queues and when we asked the staff if they could help us connect our flight to Mexico they said "get back in the queue!" they wouldn't listen to us, we then thought we'd ask another member of staff received a similar response. We stood in the queue for ages missed our connecting flight. Delta were extremely helpful and provided a hotel and voucher for dinner and breakfast. As for immigration staff they were so unprofessional, unhelpful and refused to listen to our request for some support and advice to travel onto our connecting flight. There should have been clear communication between Virgin and Atlanta Airport to ensure that customers could progress onto their connecting flights, a service should have been implemented to ensure this happened effectively within immigration from planning to support from immigration staff. Looking at other reviews for Atlanta airport many well travelled people are saying it's one of their worst experiences, I would agree. Please support customers to connect to their flights and review your current systems as they don't work and offer training to immigration staff to help, advise instead of telling them to get back in the queue. Restaurant staff and service were excellent as were Delta however immigration staff whilst queueing were rude and unwelcoming.
Experience At AirportArrival and Departure
Date VisitAugust 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"grateful for her great effort"

(United States)

Trip Verified | After a week away, we returned to Atlanta and couldn’t find our vehicle. Somehow the parking space location was deleted in my phone. Nokuthuba Bray found us wandering around trying to find it. It took about an hour but she went above and beyond to find it. We are grateful for her great effort.
Experience At AirportArrival Only
Date VisitNovember 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
1/10

"the most disgraceful airport"

(United States)

Not Verified | I unfortunately had to fly out of and into ATL airport for out of state surgery. Big mistake. This is the most disgraceful airport I have ever been to and the employees are worse.
Experience At AirportArrival and Departure
Date VisitOctober 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Extremely horrible experience"

(United States)

Not Verified | TSA was grossly understaffed with a single, slow, lethargic employee managing the only security check in station. I watched hundreds of flyers standby and watch their flight times pass by as the line stayed stagnant taking just over two hours to even get to baggage check. From an operational standpoint - Atlanta's airport should be momentarily shut down and reorganized. They need to up their headcount severely and while replacing operational leadership to more experienced individuals who are capable of getting security wait times below 2 hours. Truly an embarrassing organization where critical thinking goes to die. No other business or operation could survive with this leadership and conduct. Extremely horrible experience, please avoid this airport at all cost.
Experience At AirportDeparture Only
Date VisitOctober 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worse experience ever"

(United States)

Not Verified |   Never flown before, but heard horror stories. We arrived at the airport with plenty of time to go through security. We got into line and we were 5 rows in . It was moving pretty good and then the line came to a complete holt !we then waited and waited, waited, mean while time was ticking and we watched the employees argue about they should do ! It seem to my husband and i like like no one knew what to do. Then as I put my stuff into the security containers I was yelled at to put everything in my hands in the container and I did, the tsa office said I needed another container so I did and waited for her to push my containers through she held mine backed four times on purpose and I knew this to be a fact because she took the container from people from behind me and kept holding my stuff back from going through the x ray machine. Now I have five minutes to go through the body x ray and run to the gate!! Then after we went through the x ray machine the tsa officer made me go through again!! Without any reason at all! After running to our gate we got there to find out that they hadn’t even loaded the plane. After standing trying to catch my breath from running.they announced that had to move to another gate and we weren’t going to depart until 9:30 pm. The worse experience ever!!
Experience At AirportDeparture Only
Date VisitOctober 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"rude and yelling at people"

(United States)

Trip Verified | The employees in baggage, customs, and particularly the security area before catching connecting flights, were rude and yelling at people. Even the lady announcing luggage claim carousel on the intercom was too loud and sounded angry. This has been a problem for a long time. Frankly, I'm embarrassed for the horrible first impressions for foreigners entering the US. Fix it please.
Experience At AirportArrival Only
Date VisitSeptember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

“Rude and unhelpful staff”

(Colombia)

Not Verified | Terrible airport. Avoid. Immigration had 2 officers for over 500 passengers. Took over an hour to enter for 1 hour. Rude and unhelpful staff. I thought MIA was bad but Atlanta is worse.
Experience At AirportTransit
Date VisitAugust 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no