✅ Trip Verified
| February 18, 2019 arrived on Delta 733 from Cancún. Flight was on time. Had wheelchair requested because I can’t walk fast enough to get from point A to point B on time because of knee and hip issues. There was no chair at the plane, so I began to walk. The first person I came to was at immigration. I ask about a chair and her reply was that I should have stayed at the plane. She ask another “worker” but while they stood there telling me it was my fault, I continued on because at immigration we had to stand in line on one side of the building to be able to then let go in groups to stand in line on the other side. I ask immigration officer if he knew who I could ask about it. He said Delta desk. Ask another man on the way to baggage claim. He said down stairs. Ask a young man down stairs, he said down hall on right. Never saw a desk. Checked bag again, then ask a Delta employee, who ask another ”worker” if she had a radio. No response! Went through security and ask what gate our flight left from because it wasn’t on ticket. Had to go back upstairs to E5. When we got back upstairs saw a young man in a golf cart who ask if we needed a ride to our gate. Was so thankful for this offer, I could have cried! It wasn’t that much farther but I could hardly put one foot in front of the other. This is the first time I have ever ask for a chair and not got it but it was very inconvenient and painful. Your job to have chair at plane when it’s clearly on boarding pass. Your attention please, so it doesn’t happen again. Wouldn’t want someone more unable than I to have this problem, and receive no more help than I did.