Antalya Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 53 reviews
3/10
No Skytrax Rating
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Antalya Airport customer review

(United Kingdom)

This was one of the most distressing experiences I have had at an airport. I was travelling to Manchester from Antalya along with hundreds of other people. Some people were travelling to different countries such as Holland Russia Germany. There simply is no queuing system. Everybody chooses anywhere where they can have their luggage and passports and tickets scanned. It doesn't matter where you are travelling to or what time you just pick your own check in point. This may sound ideal but believe me it isn't. If your flight it due in an hours time from check in then you will be very lucky to get on your flight. After checking In you then are scanned. Then you have to have your passport checked again. Believe me this was so traumatic!!! All nationalities were pushing and squeezing to get their passports checked. There were thousands of people some who only had ten minutes to get on their plane before take off. There must have been only 3 or 4 people to check all these thousands of people's passports. Travellers were becoming irate distressed and someone with a weak heart could easily have collapsed. There needs to be a much better system. I will never use this airport until I hear the system has improved. Somebody could have been very seriously hurt or even worse. Children were crying people were shouting at each other and the workers checking the passports were extremely stressed out. Please just put queuing barriers up so people can follow an orderly queue and no one will miss their flight and boo swill get hurt.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
2/10

Antalya Airport customer review

(Germany)

Quick check in- Security and passport control very fast. But workers at the shops and duty free shop very unfriendly. Very expensive - water 3 euros Burger King menu more than 10 euros.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Antalya Airport customer review

(United Kingdom)

Arrival big queues for entry visas and passport control but these didn't last that long and we were through fairly quickly. Check-in was standard holiday had to queue for a short while but through security fairly quickly. Not far to all the departure gates from the departure lounge. Reasonable selection of shops and bars but if you can eat drink and do your shopping before you get to the airport as the prices are silly. So expensive for everything which really lets the airport down.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Antalya Airport customer review

(United Kingdom)

Domestic terminal. Used recently on flights from/to IST. My experience was very different from that noted by others. Calm efficient pleasant terminal in both directions. Screening to enter building and again after check-in is potentially a bit tedious but worked smoothly. Prices airside a bit steep but that's not just a peculiarity of ATL!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Antalya Airport customer review

(United Kingdom)

Awful Airport. Once your through passport control the prices literally sky rocket. Toilets very dirty floor covered in water. Oddly there is signs all around the airport saying it was awarded best in Europe don't understand how it got that.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Antalya Airport customer review

(Turkey)

Poor and incompetent ground staff no English and foreign language knowledge and skills! Security the most inefficient I never have seen very rude and impolite officers; food and beverage exorbitant prices. Facilities very dirty. An airport to avoid.
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping N/A
no
1/10

Antalya Airport customer review

(Germany)

I hate the airport of Antalya on the return flight the experience spoiled the entire holiday! First incompetent counter staff which has no foreign language skills. Second the totally stupid security types which does not even work consistently. The beverage sellers in the duty free area continue to charge the most exorbitant prices. Announcements are also made with very poor foreign language skills.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Antalya Airport customer review

(United Kingdom)

Just got back and the airport was very quick and efficient on arrival - queuing times were not bad at all - however the departure was a sorry of constant queues and the price of food was absurd... 44 Turkish lira for 2 Burger King meals. This wasn't even the advertised price as an additional service charge was added. People were complaining but suddenly nobody speaks very good English. It felt like a dodgy Market trader ripping you off once you'd already accepted you were being overcharged. Avoid the food halls and duty free - duty free prices are the same as at home but the bottle sizes are different to make it appear a better deal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Antalya Airport customer review

(Germany)

Been there quite a number of times. Terminals are wide apart only Havas Bus runs to city and is overpriced. There is a local bus but no apparent stop and schedule. Usually huge lines at terminal entrance due to X-ray and check in counters due to holiday travellers. Celebi and Havas check in agents which handle almost every airline are usually not friendly. Airside area usually very crowded not much place to seat long lines at security not organized. All airport outlets terribly overpriced. Only good thing is that it's quite modern and clean. A typical airport for the holiday travellers which accept this kind of customer service.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Antalya Airport customer review

Glad other people found prices ridiculous. And as for the Customs officers and immigration police. No "Welcome to Turkey". Instead you are met by off-hand unwelcoming officials who give the impression they are doing you a favour!
no