Ankara Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 17 reviews
7/10
No Skytrax Rating
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1/10

"What a poor airport"

(Netherlands)

Not Verified | What a poor airport. There is no route from domestic arrivals to international. The international departures is the most chaotic of airports with too few passport controls. A first quality should be mastery of an international English, no one speaks English.
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
5/10

"the airport can do better"

(Jordan)

Not Verified | During the midnight of 3rd/4th of June during a transit flight, I had the displeasure of dealing with a poorly coordinated security team. Under normal circumstances I would highly recommend this airport as I have traveled through it before. To put things in context, I was on a transit trip that had a 1 hour period between the departure of the arrival from the earlier destination and the departure of the subsequent flight. Given the time constraint, one would imagine there to be a better overall coordination among the staff. There was particularly poor coordination between those who worked at security checks and those at passport control. The staff at security checks not only allowed over 15 people to cut through the long queue sporadically without any consequence or moderation, they also performed unnecessary performative “passport checks” (granted we had already done actual complete passport around 5 meters earlier). A lot of the questions asked seemed performative as well, it seemed as if they were more interested in it the appearance of doing their job while simultaneously doing it at a slow pace without maintaining any sense of order. Thankfully, it did not cost me the flight but I would urge there to be better coordination in the future as I’m fully aware from previous experience that the staff at the airport can do better.
Experience At AirportTransit
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
yes
10/10

"very new and clean airport"

(Turkey)

Not Verified | It's not crowded. It's very new and clean airport. Sign and directions are easy to follow. Before my departure time, I really enjoy spending time Ankara airport (Esenboga).
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"find everything very quickly and easily"

(Turkey)

Trip Verified | Esenboğa Airport is not as big as Ataturk Airport and you can find everything very quickly and easily. I think this is the best way of using this airport. Airport is bit far away from the city center and people don't have cheap and fast options to get to this airport so sometimes passengers spend more time travelling to the airport. Finally, parking areas of Esenboğa Airport are very expensive, small and complicated. Generally passengers spend more than 15 minutes finding a parking place.
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"terminal was not so clean"

(Turkey)

Verified Review | I stayed for 12 hours at Ankara Airport because of a transit flight issue. At arrival there was no guidance. I can't say anything about queues being a transit passenger. There was so many flies at the airport so terminal was not so clean. Hard, metal seating of terminal was bad if you have to wait more then 3 hours to my experience. There was a coffee shop with better seating though prices were high. If you want to have a meal at the airport, keep in mind that prices are very high than outside of the airport. Shops are not many but you can satisfy your basic needs if you choose. Staff was somewhat invisible at night and not helpful at day. Wifi at coffee shop was free but I didn't find any other free wifi. Flights were generally delayed due to planes lining up to take off.
Experience At AirportTransit
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"lovely, clean and a pleasure to be in"

(United Kingdom)

Verified Review | Ankara airport is lovely, clean and a pleasure to be in. It feels very new and modern and has a lot of glass to let natural light in. Security is very fast and efficient and connecting to and from the city is fairly easy with a shuttle bus that costs 11TL. Unfortunately, like all Turkish airports, to get free wi-fi you need a code sent to your mobile; so if you're traveling and don't have a sim card that works then you're out of luck. Otherwise it's not a problem.
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

Ankara Airport customer review

(New Zealand)

A very large airport with not many flights! There were heaps of gates not being used. The airport itself though was very nice, clean with lots of places for food and beverages, although service at a couple of those places left a bit to be desired. There was also a little play area near our gate for our son. We hired a trolley from outside but there was nowhere to drop it off inside - you had to go out and then go back in via security so we just abandoned ours in the hall! Several other people had done the same and we saw someone gather them - a small thing that can be easily fixed. Security very fast and nice man on duty.
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

Ankara Airport customer review

(Turkey)

I have used it many times. New Esenboga Airport is excellent. Comfortable clean helpful staff. Duty free is small but can find everything. During the evening times its very busy for domestic arrivals (nearly 40 flights land in 90 minutes). International arrivals are also fair enough! Great airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Ankara Airport customer review

(Croatia)

Very nice airport however just a few international airlines operating. Domestic always full due to Istanbul flights. Very expensive food and expect to pay around 30 EUR to taxi from city centre to airport. Clean easy airport but simply getting old without being used.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Ankara Airport customer review

Flew out on 23 October. No queues and the place is clean and all but empty no doubt because there is less than one international flight an hour. CIP lounge is comfortable and has nice views but a limited range of food. Expect to pay at least £25 for a taxi into or out from the centre.
no
1 to 10 of 17 Reviews