Amsterdam Schiphol Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 643 reviews
4/10
4 star Skytrax Rating
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9/10

Amsterdam Schiphol Airport customer review

(United Kingdom)

I have transferred through Schiphol numerous times easily and this time was no different. The simple gate numbering system and one terminal concept meant I could rush though with ease and still go to the duty free shop with only a very short transfer time and Information staff are very helpful. Because of this when I book flights I only ever transfer through Schiphol (with KLM) and avoid going through Paris CDG (with Air France) at all costs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Amsterdam Schiphol Airport customer review

(United Kingdom)

Used for flight transfer both ways. Toilets overflowing in both cases. System confusing. Worst of all was the security staff at gate D6 - very unprofessional and blunt to the point of rudeness. Very much a cattle market. I sympathise with some airlines who try to provide a good service but are let down by airport service providers in terms of the overall flying experience for customers. The airlines have enough collective influence to get things changed why don't they?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Amsterdam Schiphol Airport customer review

(Japan)

A completely functional airport but not as good as expected. It seems very institutional with lots of stainless steel and many areas were crowded (check-in and at the gates). I found it difficult to transfer between a domestic European flight and an intercontinental one as the terminals were at opposite ends. Toilets are clean! Good food and shopping opportunities. Getting into the city is easy if you're going to Amsterdam. The security is fierce! The first time I've experienced a full body pat down.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Amsterdam Schiphol Airport customer review

(Canada)

We will never travel through Schipol again. We had a long layover and could find nowhere to relax let alone snooze. Gates have fewer than half the number of seats needed for a flight and passengers line up like cattle in metal railing-defined queues. Security scanning is done at the gate. Process of checking in poorly handled by grouchy staff. The bathroom I was able to find near our gate was not very clean or private.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Amsterdam Schiphol Airport customer review

(United Kingdom)

First time in Schiphol for 20 years and it is the easiest and user friendly of major airports. KLM ground staff and immigration made our transfer a pleasure despite time being against us.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Amsterdam Schiphol Airport customer review

(Denmark)

Were very close on time arrived 10 minutes before check-in closed but still able to check-in just before check-in closed. Shuttle busses all the time which take around 10 minutes to Terminal 3. Passport control very easy and just after check-in. You can avoid the shops and walk straight to gates. Very easy to find with wide walkways and loads of rolling bands. Security check into waiting room was not so pleasant 5 minutes waiting time but the security guys were rude. On the way home passport control was very smooth but there was a long wait for our baggage.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Amsterdam Schiphol Airport customer review

(Belgium)

Antwerp-Bangkok via Amsterdam with KLM. Arriving at the airport was a mess airport staff very rude and unhelpful. We had to queue for 2 hours at check-in. We were then brought to another check in were they told us we had 5 minutes to get to the gate. We ran to the gate and just made it (last passengers to board). To top it all off the plane didn't move for another 45 minutes! Horrible experience will avoid using Schiphol.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Amsterdam Schiphol Airport customer review

(United Kingdom)

If you have a short transit time please avoid this airport. It is very large and there is a lot of walking to do between gates. The worst are the KLM staff who can be extremely unfriendly rude and dismissive when you need their help. Never fly into this airport when there is any delay in Amsterdam due to bad weather or any other unforeseen circumstances because staff can't cope. You will be left stranded for hours or days and they won't bother to help you find hotel accommodation.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Amsterdam Schiphol Airport customer review

(South Africa)

JNB-AMS-ORD return. Transferred at Schiphol both ways. This is a very clean and well organised airport. Gates are easy to find with maps and signs everywhere which are easy to understand and follow. There are a number of rest areas with very comfortable seating (especially the ones on the top floor of Terminal 3). They are very quiet and comfortable. The airport also offers shower facilities although I am not sure if there are any free ones. I used the facilities at the Mercure Hotel in the transit area which cost 15 euros but if you are transferring between two long flights the price is worth it. Staff are friendly and helpful. There are decent duty free shops albeit not many. Schiphol is an absolute pleasure to transfer through.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Amsterdam Schiphol Airport customer review

(United States)

Overall the best airport when it comes to duty free smoking lounges cafes etc. The worst when it comes to immigration staff - expect a 40 min-1 hr wait if travelling outside Europe. Recommended if your layover is long!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes