Amsterdam Schiphol Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 455 reviews
5/10
4 star Skytrax Rating
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1/10

Amsterdam Schiphol Airport customer review

(United Kingdom)

If you have a short transit time please avoid this airport. It is very large and there is a lot of walking to do between gates. The worst are the KLM staff who can be extremely unfriendly rude and dismissive when you need their help. Never fly into this airport when there is any delay in Amsterdam due to bad weather or any other unforeseen circumstances because staff can't cope. You will be left stranded for hours or days and they won't bother to help you find hotel accommodation.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Amsterdam Schiphol Airport customer review

(South Africa)

JNB-AMS-ORD return. Transferred at Schiphol both ways. This is a very clean and well organised airport. Gates are easy to find with maps and signs everywhere which are easy to understand and follow. There are a number of rest areas with very comfortable seating (especially the ones on the top floor of Terminal 3). They are very quiet and comfortable. The airport also offers shower facilities although I am not sure if there are any free ones. I used the facilities at the Mercure Hotel in the transit area which cost 15 euros but if you are transferring between two long flights the price is worth it. Staff are friendly and helpful. There are decent duty free shops albeit not many. Schiphol is an absolute pleasure to transfer through.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Amsterdam Schiphol Airport customer review

(United States)

Overall the best airport when it comes to duty free smoking lounges cafes etc. The worst when it comes to immigration staff - expect a 40 min-1 hr wait if travelling outside Europe. Recommended if your layover is long!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Amsterdam Schiphol Airport customer review

(Netherlands)

Overall it looks clean. The duty free shops are overpriced. Their system can be confusing mixing up arrival and departures. The biggest problem however is the security staff and police. Not friendly and at times arrogant or short tempered. Security is not well organized. In a short transit I would skip this airport. Travelling in Europe there are better options. Due to the very unfriendly atmosphere I would rate this airport poor.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Amsterdam Schiphol Airport customer review

(United Kingdom)

In every other airport we have been in the departure lounge comes after the security checks on people and hand luggage. Therefore at Schiphol we threw away our water and left-over drinks before proceeding into the departure lounge thinking the next step would be the X-ray machines. However the main security checks in this airport are just as you are called to the gate before getting on the plane. Wish we had known. We didn't have a delay but if you do it's nice to know that you are able to keep your own drinks until just before getting on the plane. This does save paying extortionate prices in the departure lounge. Why don't more airports do this? We can recommend Schiphol airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Amsterdam Schiphol Airport customer review

(Estonia)

Clean and spacious (during the odd hours) toilet facilities are good. Signage is quite good sometimes a bit confusing. Immigration is fairly speedy but can be rude and arrogant depending on the officer. Airport staff is dismissive and has a definite attitude problem. Drink and food prices are extortionate many vending machines are not working. Too few resting areas for the amount of passengers during peak hours there are no places to sit. Getting around can be difficult as the trolleys cannot be taken to lower floors freely.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Amsterdam Schiphol Airport customer review

(United Kingdom)

What a great airport. Staff are helpful and kind it's clean the signage is perfect. Transportation into and out of the airport by train is very easy. They have even got smokers lounges. Recognising reality is a lost trait these days. Clearly Schipol has it's thinking head on. All airports should be like this.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Amsterdam Schiphol Airport customer review

(Ukraine)

My last experience at AMS was 40 minute transit. Having had boarding pass issued at departure point for the whole connection with no AMS gate number I was trying to find gate number on monitors at the arrival gate - but no monitors! Luckily there was a pool of KLM self service machines where I printed new boarding pass that showed my gate number (the most remote D28). I went there to be searched at the gate and just made my connection. No issues with security staff (polite efficient and competent) no issues with KLM gate staff (nice and were able to track my baggage immediately). No issues with toilets (clean well kept) easy signage lots of KLM self service kiosks. But please put some more monitors at the arrival gate areas!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Amsterdam Schiphol Airport customer review

(United States)

I have flown through Amsterdam more than 20 times. A big airport with a lot of walking to be done. Its clean and bathroom facilities are frequent. The central area is full of shops and bars generally overpriced as a beer will run you 6-8 euros. All in all okay however staff and security procedures could be considered intimidating. Most times you go through a security check twice you get questioned one on one about your baggage and your entire day. The only thing I cant understand is their policy with duty free. If you bring a sealed bottled in the duty free vacuum sealed bag with a receipt from another airport they will confiscate it. Originally I thought this was a one time thing but over the years I have lost 3-4 bottles in that airport. I have been to over 100 airports and this is the only airport where this is apparently policy. Besides the duty free stance the high prices and the over the top security procedures I can't complain.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Amsterdam Schiphol Airport customer review

(Netherlands)

The airport has a lot of facilities plenty of room a nice atmosphere and efficient layout. Sometimes you have the problem with a short transit to have to run from one side of the airport on the other side.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes