Amsterdam Schiphol Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 633 reviews
4/10
4 star Skytrax Rating
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4/10

"it is getting worse"

(Netherlands)

Verified Review | I have been using this airport regularly for over 16 years and it is getting worse and certainly can no longer consider itself one of the best in the world. The lounges and shopping areas are great but the unbelievably longer queues throughly security at departures (55mins) and then 30mins at passport controls at arrivals is unacceptable. Arriving early doesn't solve anything as the baggage drop off desks are often closed until 2hrs before departures. I am glad we have chosen to travel by ferry and not fly this coming Summer as Schiphol should be avoided.
Experience At AirportArrival and Departure
Date VisitMay 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Schiphol should be avoided"

(Netherlands)

Verified Review | I have been using this airport regularly for over 16 years and it is getting worse and certainly can no longer consider itself one of the best in the world. The lounges and shopping areas are great but the unbelievably longer queues throughly security at departures (55mins) and then 30mins at passport controls at arrivals is unacceptable. Arriving early doesn't solve anything as the baggage drop off desks are often closed until 2hrs before departures. I am glad we have chosen to travel by ferry and not fly this coming Summer as Schiphol should be avoided.
Experience At AirportArrival and Departure
Date VisitMay 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"one of the best airports"

(Ukraine)

One of the best airports to travel - clean, single building (no taking the bus between terminals), huge check-in area, great shopping, decent size lounges. All ruined by an absolutely atrocious waiting times at security - 30min in what is supposed to be the quickest Privium lane. I think economy passangers were there for a good 1.5 hours. There are many security lanes, but the procedure is too complicated - this is clearly visible, because almost every second or third bag is sent for addtional manual screening - surely this is a signal that some things need to be stopped (eg. Having to take all the cables out).
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"arrival a big nuisance"

(Netherlands)

Verified Review | I am traveling Amsterdam - London on a weekly basis, and last two months arrival at Schiphol gets more and more of a big nuisance. Waiting for half an hour up to an hour at the customs check in an small warm area without good air ventilation while so crammed that people actually queue up the stairs to even get into the area. Clearly not ready for the quantity of travellers. It is not the capacity, its just bad planning. There are other bigger custom areas that can be used, there are more officials you can schedule, and we have this electronic passport system thats sitting there unused. Schiphol is loosing its image as customer friendy arirport and turning into one of the many bad organised airports that you want to avoid if possible.
Experience At AirportArrival Only
Date VisitApril 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"floored with the stupidity"

(United States)

We arrived at Amsterdam Schiphol 2.5 hours early for our 40 min flight to Dublin. We were told the desk was not open yet and come back in one hour. We went back in an hour and checked in. By the time we made it through security, we were 15 min early for our flight. However, it was already loading. They told us were we're too late. Then they did nothing to accommodate us at all. We had to pay $100 each for new tickets to Dublin and just ate the price of the first set of tickets. If they require you to be there so early to catch the flight and security takes so long, maybe they should be open for us to check in to make it ontime. I am floored with the stupidity.
Experience At AirportDeparture Only
Date VisitApril 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"ongoing problem with security queuing"

(Netherlands)

Verified Review | Amsterdam Schiphol used to be my favourite airport. Clean, good shopping, water fountains, quiet corners, free WiFi, great public transport connections - it has a lot going for it. I have flown in and out of Schiphol for many years (I remember when security was located right at your gate). For the first time ever, I am considering looking at alternate airports such as Rotterdam, Dusseldorf or Brussels because of the severe and ongoing problem with security queuing for Schengen destinations. Over the past year I have experienced several instances of reaching Departures and being greeted with an enormous, disorderly queue full of angry people, dozens of whom will surely be missing their flights. Airport staff tend to be very kind and helpful, but I should not have to sprint to the front of the queue and beg my case with a kind staff member. In some cases it is difficult to even reach the front of the queue to do the required begging. My most recent experience involved taking the earliest public transport option available to me, which often gives me plenty of time. There was a disastrous queue, and the best I could do was beg at business class check in. Thank goodness the kind staffer quietly let me through - I still had to run to get my flight because even the lineup in the business class queue was substantial (it's usually nonexistent)! I live an easy half hour train from AMS and so it deeply disappoints me that this problem remains totally unaddressed. I do not want to shop for a new airport, but I really do not need the "I might miss my flight" shot of adrenaline at 5:30am on a regular basis. The rest of the airport is quite good with decent shopping if you need to grab a small gift to bring with you, and some good food options (Bubbels wine bar and Park Cafe stand out). But the dread upon seeing one of these queues is too awful. I really hope they clean up their act on this.
Experience At AirportDeparture Only
Date VisitApril 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"security queue 1h15m"

(United Kingdom)

I love Amsterdam Schiphol airport, that is at least when you don`t count security. Last week I departed and had to queue up for 1h15m. Many people in line missed their plane. To be fair though, it was advised to be at the airport for 2h in advance. At security there are screens displaying the approximate waiting times, however these change without any logic from 10 to 60 minutes and the next only 30 minutes. Apart from security though, I love this airport. There are many things to due such as a mini Rijksmuseum, a casino, lots of shopping and many cute and reasonably priced cafe`s.
Experience At AirportArrival and Departure
Date VisitApril 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"the signs can be clearer"

(Hong Kong)

Verified Review | Amsterdam Schiphol is modern, new, tidy, clean, spacious. However, the signs can be clearer. I spent quite some effort to find where the boarding gate was. After that I wanted to go to the T3 aspire lounge, I knew it was located near gate 41 by my priority pass app. However, when I got to gate 41, I could not find it. Only when I checked my priority pass app more carefully, I found that I need to go up escalators to get to the lounge. I could not see any signs that direct me to the lounge in the way.
Experience At AirportDeparture Only
Date VisitJuly 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"nightmare that is Schiphol"

(United Kingdom)

Verified Review | On arrival at Amsterdam Schiphol, took over an hour to get through passport control. Waited in a corridor without any explanation then eventually small groups of us were allowed down a flight of stairs to a hall where hundreds of other passengers were queuing! The e-machines were not working and there were not enough passport controllers to deal with all the arrivals. After wonderful visit to city of Amsterdam, airport loomed before us. Arrived at Schiphol allowing two hours. Checked in quickly but security and passport control took so long; again poor information, e-machines not working, not even proper queues as it became a "free-for-all" with the pushy people just barging their way through or switching lanes to get to the front. Had to run to gate as it was about to close - no time for shopping, refreshments or even the toilet. Would love to visit Amsterdam again but put off by the nightmare that is Schiphol airport.
Experience At AirportArrival and Departure
Date VisitApril 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"only go through AMS as a last resort"

(United States)

The toilets were overly busy at Amsterdam Schiphol Airport. Women appeared to have even longer waits than men, but even I had to walk a long way to find a usable facility. Not only that, a couple of them were blocked with urine on the floor. Also had problems with the free wifi. I will only go through Amsterdam as a last resort.
Experience At AirportTransit
Date VisitApril 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no