✅ Trip Verified
| The worst airport experience in many years! Arrived on time at 07:00 am from a 9 hours flight, with a 7 hours layover for my next flight. At the security check my hand luggage was sorted for further manual check, together with about 50% of hand bags of other passengers in the same line. Please note that all other lines had not more than 10-20% of bags selected. It was totally clear that something was wrong with the calibration of that scanner! This caused me a frustrating 30 minutes waiting for my bag to be cleared, while in urgent need for a toilet. Of course nothing wrong was found with my luggage and all others in the same line. Passed this check, I went to the transit/departures hall. Here I found a panel with a large airport map, showing all services available. Among those I noticed the presence of a smoking space at departures corridor D, and there I went hoping to have a cigarette. After walking the whole corridor D without finding the place, I asked for information to a person in some kind of uniform (no idea from which organization. Whatever was written on his badge and dress was in Dutch). The man told me that all smoking areas were closed due to Covid measures. I pointed out that A) smoking rooms have a much better and faster air aspiration than any other place and are then intrinsically safer, and B) that the inaccurate information displayed on the panel creates an expectation that is then not fulfilled and this is frustrating. The man laughed at me! Seriously! Such a rude behavior is totally unacceptable. Indeed I did not want to discuss further with a person in a uniform, fearing consequences. I instead filed a complaint to the Airport website. After this I went to seek for a restaurant, only to discover that there are no restaurants open at Schiphol, only fast food places and cafes, selling packaged sandwiches and similar. No way one can have something as simple as a soup or a scrambled egg, a steak or a pasta. Unbelievable! You can intoxicate yourself with a hamburger and fries, but you can't get an omelette or a piece of cheese with some proper bread. Crazy. Of course a number of "restaurants" are displayed on the same panel, but they include McDonalds and such places that cannot be defined as proper restaurants. Other places were closed "due to Covid". Why that? Surely not because of lack of potential customers (the airport was crowded as usual) and not because of safety, if bars, cafes and fast food places are open! Add that I found at least two moving walkways and one escalator that were not working and you have the picture of an airport that, though clean and "good looking", is not functional and needs serious retraining of its personnel.