Amman Queen Alia Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 86 reviews
5/10
No Skytrax Rating
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10/10

"fantastic new terminal"

(United Kingdom)

Fantastic new terminal incredibly speedy delivery of my bags of the plane and me through security. Excellent. Staff were very polite.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

"nice new terminal"

(United States)

Nice new terminal. Smooth transition through security however security might be more tight than any average US airport but that's common with all Middle Eastern airports. Many restaurants/cafes in the airport. Nice selection in the duty free shop however it's tremendously more expensive than prices of the same items that can be found in the downtown. Took me about 10 minutes to check out at Duty free because of limited checkout counters. The staff at restaurants/cafes seem a little inexperienced however they are very pleasant. Overall I think there has a significant improvement in this airport and I hope it will get maintained well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

"beautiful new airport"

(Australia)

Beautiful new airport. Architecture is stunning. It all ends there. Went through security to check in and waited 11/2 hours for the surly staff to check us in. I had had an injury and required a wheel chair but couldn't contact airport prior to flight. There were no - not one seats- in the waiting area for check in. The doors of the smoking rooms were open with smoke coming out. The toilets were filthy. In one toilet a staff member was sitting on the floor with cleaning materials but the basin areas stalls and toilet were dirty. No paper soap or drying paper.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

"beautiful sleek new terminal"

(United Arab Emirates)

Beautiful sleek new terminal opened on 21 March completely replaces overcrowded old building. Very modern and compact more immigration counters but slow baggage delivery probably due to initial teething problems but give it a few weeks and this will probably turn out to be the best hub in the East Med / Gulf area if you ask me.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

"elegant and spacious"

(Australia)

Flew into Amman on Tuesday 12th Feb and out on Sunday 17th. Both flights were on Etihad operating from/to Abu Dhabi. Although officially opened on Thursday it's really still in the soft opening phase (only 4 or 5 flights operating each day from this terminal to ensure all teething problems are ironed out). I always enjoyed travelling through the old terminal which was compact atmospheric and friendly - if a relic from the early eighties! The new terminal is still friendly and compact but elegant and spacious in a way that competes with the world's best. The shops are not fully operational but look like typical airport duty-free with a selection of eating options and lounges that have views throughout the terminal. Passport control (in and out) was swift and efficient as was check-in and security clearance when leaving. As always all staff were courteous and friendly. QAIA is sure to give other hubs in the region a run for their money!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Amman Queen Alia Airport customer review

(Australia)

One of the worst airports we've been to! Upon arrival we were greeted with an old airport and chaotic queues for currency exchange and immigration. Then at the baggage collection area some staff near the chute were picking up every single suitcase looking for a particular one that they needed to collect. It was irritating to say the least. The airport once again failed to impress when we departed. We only discovered we were in the wrong terminal after going through the chaotic security check and then had to try and explain to the staff that we needed to be in the other terminal across the road and were sent from person to person until finally they let us out. Over at the other terminal we had the same chaotic security check before checking in and facing a long line at the immigration desks. Although the airport looks old and dated the RJ lounge was actually quite new and modern and certainly an oasis after check in.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
1/10

Amman Queen Alia Airport customer review

(United Kingdom)

This airport is by far the worst airport I have ever visited. Staff were simply rude and the whole check-in system is hugely flawed. I waited 6 hours to even enter the check in area where I was greeted by RJ staff. Furthermore language skills are very poor (for English) and we even noticed one member of staff smoking (surrounded by no smoking signs just about everywhere). The terminal is not great - old and dirty but more importantly staff training certainly needs improvement!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Amman Queen Alia Airport customer review

(Thailand)

One of the worst airports anywhere although not quite on a par with Kathmandu's Domestic Terminal. Currency exchange desk unmanned for several minutes on arrival resulting in long queue for local currency to purchase visa on arrival. One desk for such visas yet no-one on duty. It turned out we could not see the officer was asleep! Baggage for business class took 45 minutes to appear. Business class departure was initially more pleasant until getting near the gate where the chaos at a second security check and the gate itself was quite appalling. Transit on the way back from LHR to BKK was almost a farce when an Immigration officer accused me of trying to exit Jordan without having a visa despite my showing him by LHR/AMM boarding pass and ticket! It was only when a colleague put him right that he waived me on. Gate management was even worse: just one official taking a good 20 seconds to check each passenger against the manifest of a nearly full A330 and then no priority boarding - just a mad scrum. The new Terminal cannot come soon enough. Unless they provide extensive training for the staff though I cannot see how it will improve much.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Amman Queen Alia Airport customer review

(China)

Amman Airport is one of the worst I've been to and I often travel all around for leisure and business! Impolite staff! Most don't speak English and try to communicate in Arabian. Queue? They don't know what queue is. It is a real mess people coming and going everyone talking at the same time. With lots of connections mostly domestic ones you have to walk outside the building. On one occasion it was raining heavily and all passengers who had to transfer from domestic into international terminal got just wet! I've been here a few times and I don't recommend it at all!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Amman Queen Alia Airport customer review

(Australia)

Amman is one of the worst airports I have ever been to (I have only transited here). You are only allowed into the gates when your flight is due to board and there is minimal seating in this waiting area (although a reasonable duty free section). Security is a free-for-all scrum with no order whatsoever and planeloads of people pushing and shoving and I have concerns for its effectiveness. The staff appear surly but are friendly when asked. The whole place stinks of smoke staff smoke freely around the terminal especially early in the morning.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no