Amman Queen Alia Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 71 reviews
5/10
No Skytrax Rating
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2/10

Amman Queen Alia Airport customer review

(Cyprus)

The worst airport I've ever used! The toilets and airport in general were dirty. The staff was rude. At the passport control there was an officer and a friend of his who kept my passport to look every single stamp in it and discuss about the countries I've visited! Then they were asking where my country is (Cyprus). After that duty free was expensive. Such a pity because we liked the country but this airport was the last taste.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Amman Queen Alia Airport customer review

(United Kingdom)

A colleague experienced the usual scales fiddle with her bag weighing 6 kg more on the return flight than the outbound flight. No amount of discussion could get them to weigh the bag again on another set of scales. Check-in was fast security thorough (three different sets of X-rays and gates before you get to the plane. A very large Duty Free with reasonable prices. WIFI was confusing three different networks seemed to be there one marked "Free" which it was not and the others would not respond. Cafes etc plentiful and airport was clean.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Amman Queen Alia Airport customer review

In and out on the BMI flight. The only problem arriving was with customs who are always very strict about what can and can't come in. Departure was no problem. There is a good range of shops and cafe's which were open during Ramadan. The business lounge is very nice with a good range of drinks food and free wi-fi.
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2/10

Amman Queen Alia Airport customer review

Arrived into AMM on Delta from JFK July. Lined up with other US citizens to obtain an entry visa The agent seemed busy looking into his computer while we waited for him to finish what he was doing then another flight arrived and people cut in front of us to get their visas; they were helped immediately by that same agent while we waited and waited. Immigration line for non-Jordanians was very long - even when the line for Jordanians cleared the agents would not help us so there were 2 long lines for Americans and other nationalities and 6 empty lines where agents just stared at us. I waited 45 minutes to reach the immigration agent. The baggage claim area was chaotic with luggage scattered all over the floor it reaked of smoke and sweat I finally found my luggage buried under a pile. I almost wanted to take the next flight out after that dreadful experience and unhelpful airport officials. Thankfully I stayed in Amman for a few days and found people to be friendly and kind. The airport is a typical third world old and tired place don't expect anything like Dubai Abu Dhabi or even Tunis.
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4/10

Amman Queen Alia Airport customer review

Arrival terminal on an international flight was ok. It looked rundown and a little faded. Still customs was fairly quick and efficient. Baggage retrieval was chaotic but ok. After looking around on various conveyor belts I finally found my bag after about half an hour. On departure airport looked very much different. Modern with a few shops like Starbucks (with free Internet for paying customers) and a few small cafes. Bathrooms were clean and maintained. There is a smoking room for those who are smokers.
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1/10

Amman Queen Alia Airport customer review

Overhead announcements are repeatedly saying that smoking is not allowed in the airport. Perhaps not by the travellers but by staff. It was disgusting to see the staff smoking and then crushing the butts on the floor. All staff - immigration staff.
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4/10

Amman Queen Alia Airport customer review

There is now a decent range of cafes at this airport which includes Starbucks Cinabon etc. They have done some other work to improve it but it could still do with a total refurbishment. The duty free is still good.
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4/10

Amman Queen Alia Airport customer review

I have used this airport several times now and have found it adequate. It has some good eating options and the duty free shop is good. The only problem is the lack of seats while you wait for the gate to open. The airport is in need of a facelift which it will hopefully get soon.
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1/10

Amman Queen Alia Airport customer review

I fly twice per month in and out of Iraq through Amman with minimum transits of 5-6 hours. For a modern country like Jordan it's a shame that the first glimpse of that country you get is the run down Queen Allia International Airport. It needs a serious refurb. At 6am you can't even find any toilet paper in the whole airport. The airport is a really bad experience as is the RJ transit hotel! When transiting through Queen Allia bring toilet paper or kleenex baby disenfectant or airline refreshing towels! If lucky enough to fly business the lounges are OK nothing more.
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4/10

Amman Queen Alia Airport customer review

Always a pleasant experience for this reason with helpful staff at all levels in all areas when arriving/departing/ or in transit.
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