Amman Queen Alia Airport

I needed to get a visa on arrival but found that unlike some airports I could mention almost all the immigration desks were staffed. I was out of airport luggage in hand 20 minutes after getting off the plane. On the return leg I was able to complete security and immigration checks in a few minutes. There were enough food and beverage outlets and plenty of seating at the gate. As far as airports go this was almost a relaxing experience!

I have flown into QAIA 3 times in the last 3 weeks. On each occasion despite having 'Priority' tagged baggage I had to wait an age for bags to arrive. RJ variously dismiss this as a problem with scanners blaming the new airport's French contractors or delays due to separating arriving bags from transit bags. Otherwise the new airport is a great improvement. Public areas are clean and functional. The lounge upstairs is so much nicer than the old one. Just one more whinge though - why did RJ site their Business Class check in as far as they possibly could from the departure hall and further still from the lounge?

Excellent Extremely clean lavatories and fast and efficient staff. Definable improved and now meeting international standards the airport is nicer than many European airports.

Fantastic new terminal incredibly speedy delivery of my bags of the plane and me through security. Excellent. Staff were very polite.

Nice new terminal. Smooth transition through security however security might be more tight than any average US airport but that's common with all Middle Eastern airports. Many restaurants/cafes in the airport. Nice selection in the duty free shop however it's tremendously more expensive than prices of the same items that can be found in the downtown. Took me about 10 minutes to check out at Duty free because of limited checkout counters. The staff at restaurants/cafes seem a little inexperienced however they are very pleasant. Overall I think there has a significant improvement in this airport and I hope it will get maintained well.

Beautiful new airport. Architecture is stunning. It all ends there. Went through security to check in and waited 11/2 hours for the surly staff to check us in. I had had an injury and required a wheel chair but couldn't contact airport prior to flight. There were no - not one seats- in the waiting area for check in. The doors of the smoking rooms were open with smoke coming out. The toilets were filthy. In one toilet a staff member was sitting on the floor with cleaning materials but the basin areas stalls and toilet were dirty. No paper soap or drying paper.

Beautiful sleek new terminal opened on 21 March completely replaces overcrowded old building. Very modern and compact more immigration counters but slow baggage delivery probably due to initial teething problems but give it a few weeks and this will probably turn out to be the best hub in the East Med / Gulf area if you ask me.

Flew into Amman on Tuesday 12th Feb and out on Sunday 17th. Both flights were on Etihad operating from/to Abu Dhabi. Although officially opened on Thursday it's really still in the soft opening phase (only 4 or 5 flights operating each day from this terminal to ensure all teething problems are ironed out). I always enjoyed travelling through the old terminal which was compact atmospheric and friendly - if a relic from the early eighties! The new terminal is still friendly and compact but elegant and spacious in a way that competes with the world's best. The shops are not fully operational but look like typical airport duty-free with a selection of eating options and lounges that have views throughout the terminal. Passport control (in and out) was swift and efficient as was check-in and security clearance when leaving. As always all staff were courteous and friendly. QAIA is sure to give other hubs in the region a run for their money!

One of the worst airports we've been to! Upon arrival we were greeted with an old airport and chaotic queues for currency exchange and immigration. Then at the baggage collection area some staff near the chute were picking up every single suitcase looking for a particular one that they needed to collect. It was irritating to say the least. The airport once again failed to impress when we departed. We only discovered we were in the wrong terminal after going through the chaotic security check and then had to try and explain to the staff that we needed to be in the other terminal across the road and were sent from person to person until finally they let us out. Over at the other terminal we had the same chaotic security check before checking in and facing a long line at the immigration desks. Although the airport looks old and dated the RJ lounge was actually quite new and modern and certainly an oasis after check in.

This airport is by far the worst airport I have ever visited. Staff were simply rude and the whole check-in system is hugely flawed. I waited 6 hours to even enter the check in area where I was greeted by RJ staff. Furthermore language skills are very poor (for English) and we even noticed one member of staff smoking (surrounded by no smoking signs just about everywhere). The terminal is not great - old and dirty but more importantly staff training certainly needs improvement!