Almaty Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 23 reviews
3/10
No Skytrax Rating
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"vast improvement"

(United Kingdom)

A vast improvement on the temporary arrangments that pertained after the old International terminal burned down. Customs (once a time-consuming and intimidating business) has disappeared in both Arrivals and Departures as has the on-arrival baggage scan. A clean modern and well-equipped terminal with a coffee shop for waiting until you are admitted for check-in (2 hours prior to international flights); a spacious departure lounge; good clean lavatories; a "business" lounge that charges for admission and where everyone smokes (though there's also a smoking booth in the departure lounge). Shopping nothing special; anything you might want (local vodka; caviar) is way cheaper in town. Watch out for scam-merchants trying to charge you for a luggage trolley.
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"it is modern and clean"

(United Kingdom)

Alun Hunt's comments are fair. The business lounge does seem to be used as the smoking lounge making it unusable for us non-smokers. The shopping is a little limited but it is modern and clean.
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"staff generally OK"

(United Kingdom)

A new terminal well set out for the high volume of traffic it handles. Composite business lounge charges for the privilege of wanting a drink but comfortable. Only issue I could see was the queues to actually get to the check in areas. On three occasions early in the morning when many flights depart they had just the one point of entry to check in. Once in the queues were no worse then anywhere else. Staff generally OK but too many people around wearing military style uniforms making it difficult to work out what their airport role was.
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21 to 23 of 23 Reviews