I have used Alicante Airport for the past fifteen years but needed assistance for the past five years since becoming Registered Blind. I have always been very grateful and impressed with the assistance until today. Having arrived at 8.36am for my 11am flight I was not taken to passport control until 10.30am! As I travel on my own I could not go to get a drink or visit the toilet in case assistance arrived. No one cared when I complained it was treated as a joke to them. It upset me very much as it is stressful enough travelling alone to visit my elderly father never have I had such terrible "assistance". Security at passport control were very rude not understanding as my cane was being x-rayed I couldn't walk forward as I had no idea what was in front of me!