Adelaide Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 62 reviews
5/10
No Skytrax Rating
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"an improvement on the old one"

(United Kingdom)

My first visit to the new Adelaide airport and what an improvement on the old one. The only thing I found to be annoying was that there is no Qantas Club in the international Lounge and I could be wrong but I could find no monitor relating to international flights in the domestic Qantas Club. I assume that there is no QC in the International lounge because there are not a lot of international flights. Other than that very nice and spacious with plenty of views of the airport and city. A big improvement.
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"claustrophobic metal walkways"

(United Kingdom)

There have been many complaints by regional passengers about the new Adelaide terminal. Long walk up and down stairs and through long claustrophobic metal walkways which are not airconditioned and flood in wet weather. REX (regional express) is in a big fight with Adelaide airport management about this and has threatened to move back to old domestic terminal. REX have also proposed bussing arriving passengers to the old international terminal but Adelaide airport wont let them! All regional councils in South Australia are demanding Adelaide airport does something quickly to fix the situation. Until then strongly suggest that unless you are young and fit avoid flying regionally through Adelaide!
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"light and airy"

(United Kingdom)

The new Adelaide Airport Terminal opened on 7th February not a moment too soon after several months of delays due to a contaminated refuelling system. The new terminal integrates regional domestic and international flights all in the same building. The new design is light and airy with floor to ceiling windows along the southern side gate lounges. These boast outstanding views to the Adelaide Hills and city undoubtedly the highlight of the building. The terminal also boasts fourteen Spanish built aerobridges the first of their kind in Australia and the first aerobridges to be used by domestic passengers in Adelaide. All in all an excellent new terminal that will provide a great new gateway to South Australia
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"well sign posted"

(United Kingdom)

The new Adelaide terminal in finally open and a lot better than the old domestic and tragic international terminals. This new terminal is well sign posted and easy to get around. There are a few tenancies still being filled. Checking in is painless as is collection of luggage when arriving. Overall a vast improvement of the pervious terminals.
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"what a missed opportunity"

(United Kingdom)

What a missed opportunity! After all the hype leading up to it's official opening it was disappointing to use the new Adelaide terminal for the first time last week. The "International Arrival experience" is just as frustrating as it was in the "old tin shed'. It took 40 minutes to clear immigration with further queues for customs checks. I realise that Adelaide is not a major international destination but surely some extra capacity could have been built in the new terminal's design.
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"love the old-fashioned feel"

(United Kingdom)

I love the old-fashioned feel of Adelaide's domestic terminal specially getting out of the plane and finding myself in fresh air at last. This is all going to change I'm afraid when the ubiquitous airbridges are installed making arriving in Adelaide the same as arriving anywhere else. It isn't so long ago that they had a cattle grid at the entrance to the car park! The international terminal is simply vile at present (April 2005). A huge queue at the check-in section even though all counters were operating - a total of about 10 altogether. Could they be just terribly inefficient in Adelaide? Or super-security conscious? Arrival back at the international terminal is similarly dreadful: exhausted pax who have hung around at Darwin or Sydney for a few hours in the middle of the night have to wait in another very slow queue with those hard to steer trolleys . Let's hope all this improves when the new terminal is completed at the end of 2005! Personnel there are amazingly friendly and cheerful given the difficult working conditions that they have to put up with. And the airport is really close to the city a big plus these days.
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"a very small airport"

(United Kingdom)

Adelaide International airport is a very small airport. Upon arrival it always take me up to one hour for Customs clearance and quarantine check-up. The belt is too short in the international terminal. On departure check-in was ok. But the customs clearance took quite a long time. As what other has mentioned there is no enough seats in the terminal. Ground officers are friendly kind and helpful. Looking forward for the new terminal.
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"staff were very helpful"

(United Kingdom)

Check-in for QF flight took under 5 mins and Qantas staff were very helpful in checking baggage through to LHR. Terminal is small but functional. We passed through 9am-10.30am on a Thursday. Clean ample toilet facilities small cafe and bookshop. Good facilities for size of Airport. New Terminal building well in progress and I believe set to open 2005.
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"only a handful of gate lounges"

(United Kingdom)

Flew into ADL from MEL - found ADL domestic to be somewhat outdated compared to other Australian airports. No aerobridges in domestic terminal and only a handful of gate lounges - pax have to board / disembark via airstairs. Poor signage on arrival and only a small baggage claim belt. Old check-in counters and a small whiteboard at check-in area for flight information.
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"airport is clean"

(United Kingdom)

Adelaide International Airport is very small (one aerobridge only; but that's going to change very soon). There's not much to do at this airport. The one advantage of this airport is that it is just 5 minutes from the CBD. So usually I go to the airport just one hour before departure. Check-in can be quite long if you arrived 2 hours before departure. The airport is clean (due to the size). Adelaide Domestic Airport is pretty average. The airport is actually quite dirty probably due to the influx of people in the airport every hour. There isn't enough seats though. Check-in is quick. The only disadvantage is that the international and domestic terminals are far apart. It takes a short ride to either terminals though. Can't wait for the new merged terminal.
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