Adelaide Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 66 reviews
5/10
No Skytrax Rating
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1/10

"expect something better"

(United Kingdom)

When the new Adelaide airport was first opened they had a great system of long term car parking where a friendly guy in a van would pick you up after you parked and take you the terminal and vice versa with very little waiting time often from the car and back. In recent years they have introduced a bus that goes every 20 minutes. Most of the time we walk to and from the terminal because inevitably the bus is not in sync with the arrivals of planes particularly at night and the bus just sits at the car park and waits until the 20minutes is up and comes over the terminal so you are at your car before he has even left. They also used to have an area that was undercover for you to sit and wait at the car park so if it was raining you didnt get wet. Well last night at 7.30 we arrived back in Adelaide. it was pouring and we waited 25 minutes for the bus (he must have fallen asleep) and then he dropped us off at a point with no shelter and all the passengers and bags got very wet. No one was happy with the service and when you pay $50 to park your car I think it is reasonable to expect something better. First of all it there is no point in having such a large bus it is mostly empty and most people dont have 20 minutes to spare to catch the bus when the arrive at the airport and don't particularly want to wait 20 minutes when they arrive back from their trip. They want to get home asap. Why did the airport change a system that was exceptionally good to something very poor? It is such a shame as everything else about the airport is great.
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5/10

"was very pleasantly surprised"

(United Kingdom)

My most recent experience of the Adelaide terminal was flying as an international passenger. After previous poor experiences I was prepared for the worst but was very pleasantly surprised by the general lack of congestion in the processing areas both departing and arriving. There are now self service machines for passport verification for incoming passengers with the latest electronic passports and that has seemed to ease the waiting problems previously encountered. In the customs and baggage collection area too processing was ultra fast but then it was only one plane load. Nevertheless the best experience I have ever had here as an arriving international passenger in terms of the efficiency with which I was processed. If this is the new normal standard I can only say a heartfelt congratulations to the airport management for at last lifting its game to meet the level of organisational efficiency expected for the fees charged. As mentioned in a 2008 post the domestic side of the airport is excellent and proximity to the CBD is unrivalled by any other Australian capital city.
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2/10

"no staff on site for assistance"

(United Kingdom)

Long Term car park situation is still an issue. No signs to indicate if free space. Parking pay station machines constantly out of order. No staff on site for assistance. Shuttle bus to terminal does not leave on time drivers tend to wait for those people dawdling or running therefore adding extra minutes to those who have planned ahead.
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4/10

"nice clean airport"

(United Kingdom)

Nice clean airport. Quite small but has all you need. Very expensive but all airports are. Friendly staff and huge glass windows show out on to the runways so you can see everything thats going on out there. Very nice.
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5/10

"great views"

(United Kingdom)

The new Adelaide T1 is so much better than any other. Its been designed as a multi use terminal meaning that the international area can be opened up for domestic pax when not needed for overseas flights. The airside wall is all glass is you get great views of what is happening on the ground planes landing etc which is great for kids to see. Free internet for those of us attached to laptops or iPhones all the time. Some people complain about the distance from checkin to dep gate if its one of the end gates. But its still shorter than from the Rex gate at MEL to checkin there. Adl is bright and clean makes MEL and SYD look dull and old in comparison. For anyone who ever had to endue the old terminal the new one is bliss.
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4/10

"a small but good airport"

(United Kingdom)

Found ADL to be a small but good airport. Maybe I got lucky but when I arrived at the international terminal there were no queues at immigration the officer was very friendly and welcoming bags were waiting for us by the time we made it to the carousel and customs/quarantine took no time at all. We were at the rental car counter within 30 minutes of landing. Departing through the domestic terminal early morning there were no queues at check-in or security plenty of seating was available and free WiFi was available. There was a fair variety of restaurants and shops which didn't fleece you too bad with their prices. It was a long walk however from security to our departure gate which was at the far end of the terminal.
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5/10

"a pleasant surprise"

(United Kingdom)

After the nightmare of Sydney Adelaide Airport is a pleasant surprise. Fast processing baggage was there before me on the carousel and a very clean bright airport and easy to navigate. Then parking was right outside the front door too something I have never experienced. We had a short drive to the city centre this is a very well located and designed airport. On our outbound trip we were processed fast by very friendly staff mostly and good cheap food outlets and lots of good shops to browse. Great open viewing areas of the runway too.
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5/10

"interior is welcoming"

(United Kingdom)

Arrived to Adelaide Airport from Brisbane on Qantas flight. The terminal is new and the interior is welcoming. The airport is roomy and spacious. Our bags were on the carousel within minutes. We travelled into Adelaide on the SkyLink shuttle bus which only cost $5.00. I would have to rate Adelaide as probably the best airport in Australia as it is just a breeze to navigate. We also used the Qantas Club which I have to say was the cleanest and quietest of all those I have utilised of all airports in Australia. Gets five stars for being so modern and organised.
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3/10

"something of a mixed bag"

(United Kingdom)

Adelaide's new airport terminal is something of a mixed bag. Mostly the domestic side of the operation is much improved over what was and is a pleasure to use. Parking arrangements are very poor at present. The international part of the operation is sub-standard as far as ease of passenger processing is concerned No apparent effort has been made to provide either sufficient space or staff numbers to ensure rapid processing of passengers particularly incoming through customs and immigration. Once past immigration the cramped baggage collection area soon becomes crowded and the next movement towards the X-Ray machines is complete anarchy with no staff controlling the passenger flow in this area. This is very poor and no improvement over the arrangement s of 10 years ago. I don't recommend Adelaide as a preferred point of either entry or exit from Australia although for domestic flights to other major Australian cities I rate it as good. Proximity to the CBD is outstanding.
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4/10

"security lines were minimal"

(United Kingdom)

For a small city airport Adelaide's new Terminal 1 is great. I have been to many airports in the US big and small and they are all the same. Adelaide stood out to me it is new light and fresh. A small selection of cafes newsagents and shops makes killing time possible. The airport is very easy to navigate yourself around: Check in upstairs Baggage Collection Downstairs. A small Qantas Club Lounge is available for members and is quite nice although small. Check in is easy with many staff around to help. Security lines were minimal.
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