Adelaide Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 62 reviews
5/10
No Skytrax Rating
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5/10

"great views"

(United Kingdom)

The new Adelaide T1 is so much better than any other. Its been designed as a multi use terminal meaning that the international area can be opened up for domestic pax when not needed for overseas flights. The airside wall is all glass is you get great views of what is happening on the ground planes landing etc which is great for kids to see. Free internet for those of us attached to laptops or iPhones all the time. Some people complain about the distance from checkin to dep gate if its one of the end gates. But its still shorter than from the Rex gate at MEL to checkin there. Adl is bright and clean makes MEL and SYD look dull and old in comparison. For anyone who ever had to endue the old terminal the new one is bliss.
no
4/10

"a small but good airport"

(United Kingdom)

Found ADL to be a small but good airport. Maybe I got lucky but when I arrived at the international terminal there were no queues at immigration the officer was very friendly and welcoming bags were waiting for us by the time we made it to the carousel and customs/quarantine took no time at all. We were at the rental car counter within 30 minutes of landing. Departing through the domestic terminal early morning there were no queues at check-in or security plenty of seating was available and free WiFi was available. There was a fair variety of restaurants and shops which didn't fleece you too bad with their prices. It was a long walk however from security to our departure gate which was at the far end of the terminal.
no
5/10

"a pleasant surprise"

(United Kingdom)

After the nightmare of Sydney Adelaide Airport is a pleasant surprise. Fast processing baggage was there before me on the carousel and a very clean bright airport and easy to navigate. Then parking was right outside the front door too something I have never experienced. We had a short drive to the city centre this is a very well located and designed airport. On our outbound trip we were processed fast by very friendly staff mostly and good cheap food outlets and lots of good shops to browse. Great open viewing areas of the runway too.
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5/10

"interior is welcoming"

(United Kingdom)

Arrived to Adelaide Airport from Brisbane on Qantas flight. The terminal is new and the interior is welcoming. The airport is roomy and spacious. Our bags were on the carousel within minutes. We travelled into Adelaide on the SkyLink shuttle bus which only cost $5.00. I would have to rate Adelaide as probably the best airport in Australia as it is just a breeze to navigate. We also used the Qantas Club which I have to say was the cleanest and quietest of all those I have utilised of all airports in Australia. Gets five stars for being so modern and organised.
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3/10

"something of a mixed bag"

(United Kingdom)

Adelaide's new airport terminal is something of a mixed bag. Mostly the domestic side of the operation is much improved over what was and is a pleasure to use. Parking arrangements are very poor at present. The international part of the operation is sub-standard as far as ease of passenger processing is concerned No apparent effort has been made to provide either sufficient space or staff numbers to ensure rapid processing of passengers particularly incoming through customs and immigration. Once past immigration the cramped baggage collection area soon becomes crowded and the next movement towards the X-Ray machines is complete anarchy with no staff controlling the passenger flow in this area. This is very poor and no improvement over the arrangement s of 10 years ago. I don't recommend Adelaide as a preferred point of either entry or exit from Australia although for domestic flights to other major Australian cities I rate it as good. Proximity to the CBD is outstanding.
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4/10

"security lines were minimal"

(United Kingdom)

For a small city airport Adelaide's new Terminal 1 is great. I have been to many airports in the US big and small and they are all the same. Adelaide stood out to me it is new light and fresh. A small selection of cafes newsagents and shops makes killing time possible. The airport is very easy to navigate yourself around: Check in upstairs Baggage Collection Downstairs. A small Qantas Club Lounge is available for members and is quite nice although small. Check in is easy with many staff around to help. Security lines were minimal.
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4/10

"light spacious and clean"

(United Kingdom)

We have only used the domestic terminal at Adelaide but found it very light spacious and clean with good facilities. A nice experience.
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2/10

"overzealous customs staff"

(United Kingdom)

Arrival international still just as bad as the old terminal. Forty minutes for luggage to arrive on carousel. Overzealous customs staff repeatedly asking questions to same passengers including myself and travel partner due to us waiting 40 minutes for our luggage and foregetting who they spoke to! Queues for the exiting customs x-ray too long and with trolleys became disorderly and many impatient people pushing in or not joining the queue. Complete lack of on ground staff besides customs to direct passengers.
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1/10

"payment machines dont work"

(United Kingdom)

The long term carpark is an absolute aberration apology signs everywhere saying there is no more room the payment machines dont work and there are no boom gate staff. Add to that the fact that you have to go to Departures to pick up the Arrivals shuttle bus otherwise you have to negotiate traffic roundabouts landscaping etc to find your way to and from the car park in the event that you can not find the bus - millions spent on the airport and the long term carpark is something out of Fawlty Towers.
no
na

"no different from the old terminal"

(United Kingdom)

Had my first experience travelling on a regional airline from the new Adelaide terminal. It would seem that when they designed the new terminal they forgot about the regional air passengers. The departure "gates" for both the regional airlines are situated at the extreme end of the terminal requiring a fair walk although you can enjoy for part of the way a 50metre travelator (though not sure it works). When boarding you have to be escorted by the flight crew down a number of stairs to the exit for boarding. Regional air passengers returning to Adelaide airport again have to be escorted by the co-pilot to the terminal building through a concrete passageway then go through airport security and return to the upper level departure area through a door that is well away from the designated arrival area shown on the monitors to depart the terminal. Interstate passengers have to walk down two ramps to the aircraft and it would seem for speedier boarding passengers seated at the rear of the aircraft are directed to walk across the the tarmac to the rear steps of the aircraft. A procedure no different from the old terminal. Adelaide airport had a great opportunity to build a 21st century air terminal it would seem the opportunity was taken up!
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