Adelaide Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 64 reviews
5/10
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5/10

"a huge improvement"

(Australia)

I live in Adelaide and travel a lot. This airport is a huge improvement on the one it replaced. However I have used the new airport at least a dozen times a year since it opened and in my view it is greatly overrated an opportunity missed reflecting the small-mindedness of the state of South Australia itself. The long straight layout may help plane movements on the tarmac but is a nuisance for passengers inside. The walk to a toilet can be quite long and the way some of the boarding gates are sealed off for international flights is cumbersome and must surely make future expansion of this business difficult. Signposting on the access roads outside is unclear and about the only plus is that the new parking station has made traffic movement better. The taxi rank can be very slow-moving when it is busy and the attendants are more of a help than a hindrance a waste of money in my view as they add no value at all.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

"spacious feeling"

(United States)

I have used this airport for arrival and departure only once but found the experience to be quite alright. The building itself is aesthetically pleasing. It has that spacious feeling that has now become en vogue for airports. I arrived from Launceston in the early morning. The flight was on-time and the wait for my baggage was very reasonable. It was a facile airport to navigate and I was easily able to locate the person picking me up in the arrivals area. Upon departure that evening I flew to Sydney. We were late arriving as business kept us late. Hence I was in a rush. However I was dropped off and was able to check in very quickly. The security screening was relatively efficient and I made it to my flight in time. It seems like this airport is just large enough to provide the proper service but small enough to be far from overwhelming.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

"can easily navigate the building"

(United Kingdom)

Just like the city itself Adelaide Airport has enough to make you feel welcome without being overly spectacular. I have used this airport many times before the building itself is stunning and relatively state-of- the-art though there is still clearly room for expansion. You can easily navigate the building with few queues and friendly staff on hand to help out. The facilities provided are minimal with enough to keep you entertained for a while but not adequate for those who may be needing to wait in the airport for a long while. I hope they choose to develop the airport further in the future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

"easy-to-get-around"

(Philippines)

It's not the biggest nor the busiest airport in Australia but it has to be one of the most beautiful and easy-to-get-around airports. The different browns and yellows representing the Australian landscape make for a relaxing experience for any first-time visitor to Adelaide. The best thing about Adelaide Airport is the way the early morning sun streams through the windows at the departures area. All in all it's a superb airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

"arrivals hall a shambles"

(Australia)

Arrived from Denpasar at 8am 30 minutes early and there were two other flights arriving at the same time QF from Singapore and MH from KL. Customs and arrivals hall a shambles. One baggage carrousel for three flights and a customs queue that snaked through the hall much to everyone's frustration.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

"a shambles"

(Australia)

The 'improvements' at ADL airport recently could not be worse. There is now only a single designated area for both pick-up and let-down which is in the new car park and is a shambles. No other airport I know of has this absurd arrangement. The upper level (departures) area was ideal and un-congested but now it is closed off completely. What a waste of infrastructure that functioned so well. The new overhead walk-way from the car park has eased the congestion caused by the old 'Zebra' crossing but one support for this walk-way is in the road underneath! That road is only 2 lanes wide but now is reduced to one just where taxis congregate. When one disembarks from a plane the air-bridge does not go to the correct floor level. Instead one must walk up two quite steep ramps. Levels should have been built to synchronise correctly. Again a unique and absurd feature of this 'new' airport!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

"baggage arrived quickly"

(New Zealand)

My experience as an international arrival passenger was first class - walk from gate to customs was acceptable and baggage arrived quickly. I had some food which I declared and the inspection was carried out politely and quickly. Once I left the processing area I was looking for the shuttle service I had booked however I was unable to find it so took a regular taxi instead. My recommendation would be to make shuttle buses more visible as at most airports you can see the range of transport options when you exit the terminal taxis buses and shuttles. It became a bad experience for me when it should have been easy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

"best airport experience I had"

(United States)

I think it's very telling that the only negative reviews have been regarding the long-term parking not being as friendly and helpful as the rest of the airport is! ADL was the best airport experience I had while visiting Australia and although not perfect it is a very commendable mid-sized airport. The terminal building is new clean and bright with a very fast door-to-gate process. The gate area does stretch on for a bit so you can wind up with quite a bit of hike not only in transferring but also in getting to the food or shop you need! All the staff I encountered were helpful and friendly and the airport is very close and accessible to the city. Highly recommend!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

"expect something better"

(United Kingdom)

When the new Adelaide airport was first opened they had a great system of long term car parking where a friendly guy in a van would pick you up after you parked and take you the terminal and vice versa with very little waiting time often from the car and back. In recent years they have introduced a bus that goes every 20 minutes. Most of the time we walk to and from the terminal because inevitably the bus is not in sync with the arrivals of planes particularly at night and the bus just sits at the car park and waits until the 20minutes is up and comes over the terminal so you are at your car before he has even left. They also used to have an area that was undercover for you to sit and wait at the car park so if it was raining you didnt get wet. Well last night at 7.30 we arrived back in Adelaide. it was pouring and we waited 25 minutes for the bus (he must have fallen asleep) and then he dropped us off at a point with no shelter and all the passengers and bags got very wet. No one was happy with the service and when you pay $50 to park your car I think it is reasonable to expect something better. First of all it there is no point in having such a large bus it is mostly empty and most people dont have 20 minutes to spare to catch the bus when the arrive at the airport and don't particularly want to wait 20 minutes when they arrive back from their trip. They want to get home asap. Why did the airport change a system that was exceptionally good to something very poor? It is such a shame as everything else about the airport is great.
no
5/10

"was very pleasantly surprised"

(United Kingdom)

My most recent experience of the Adelaide terminal was flying as an international passenger. After previous poor experiences I was prepared for the worst but was very pleasantly surprised by the general lack of congestion in the processing areas both departing and arriving. There are now self service machines for passport verification for incoming passengers with the latest electronic passports and that has seemed to ease the waiting problems previously encountered. In the customs and baggage collection area too processing was ultra fast but then it was only one plane load. Nevertheless the best experience I have ever had here as an arriving international passenger in terms of the efficiency with which I was processed. If this is the new normal standard I can only say a heartfelt congratulations to the airport management for at last lifting its game to meet the level of organisational efficiency expected for the fees charged. As mentioned in a 2008 post the domestic side of the airport is excellent and proximity to the CBD is unrivalled by any other Australian capital city.
no