Adelaide Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 62 reviews
5/10
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5/10

"bordering on stupid"

(Australia)

I wonder why the Adelaide airport design layout features an access ramp up to the departures level that is not used. It was in use when the new airport was first opened and worked brilliantly as I am sure it was designed to. So why the decision to abandon it? The current system of every single person and vehicle congregating in about 50 meters of kerbside is bordering on stupid. I was told it may be for security reasons. That is also hard to understand and is also bordering on stupidity.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

"the greatest I have been to"

(Australia)

Adelaide Airport is one of the greatest I have been to. Its only a few years old with many airline that you know and love operating flights weekly here. The terminal looks out on to the main runway with many shops. During peek hours there is often quite a large line up to get through security but apart from that it's all good!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

"overall a very good airport"

(Malaysia)

My favourite Australian airport. Brand new white and pretty spacious for a small airport. Well connected by the local bus service and very near to Adelaide city centre. One design flaw when people walk to the terminal from the pick up and drop off area you are exposed to the elements save for some un-practical tilted canopies that offer no shelter. The airport should have made a completely covered walkway which will be useful during the wet winter and the blazing summer. The departure counters were not many hence queues were long the ground staff like any Australian airport disinterested not helpful and tend to find faults with baggage. Security was fussy for a small airport. The departure terminal is spacious but does not have many shops. Eateries include a hungry Jack and some cafes. Tried a noodle bar the fried noodle was unpalatable and very expensive by Asian standards. Other shops were not interesting. Immigration was OK and swift. Waiting areas feels spacious well lit and with a good view of the runway and part of the Adelaide skyline. Overall a very good airport by Australian standards.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

"avoid if possible"

(Australia)

For a relatively new airport in a supposedly first-world Australia the airport design is an absolute disgrace no doubt designed by the public works department by people who have presumably never travelled overseas and experienced the world's best airports. Although never well designed at least the former separate departures ramp and arrivals area worked far better than the 'new improved' combined drop off and pick up area now situated across a bland concrete plaza from the terminal so passengers can experience the bitter cold wind and driving rains of winter or the scorching sun and blast furnace winds of summer - really sensible! Further evidence that the designers never even bothered looking overseas are the abysmal toilets - two large heavy doors to push and pull through with luggage and grubby taps you have to touch at the basins - so inferior to the no doors and automatic sensor taps one finds in so many airports nowadays. Hopefully you never have to arrive ADL on a large international flight as they couldn't even design the international baggage collection and customs area to function properly. After collecting baggage there is not enough space to queue for customs so mayhem ensues with people not even being able to determine where to queue for customs. All a shambles avoid if possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

"very clean and nice airport"

(Germany)

Very clean and nice airport. But: Check in is without any seat and often crowded. For all international flights you must use ONE line for another screening and the pass controls. it takes a long time - even you traveling in First. That's not acceptable.
Queuing Times 12345
Terminal Cleanliness 12345
no
7/10

"could have been better designed"

(Australia)

Drop off requires a walk across the new open air empty Plaza which is between the drop off and the terminal and can be a problem in avoiding inclement weather at the drop off and also in reaching the departure taxi rank. The terminal was obviously designed and built by an "Engineer" as the terminal is close to the ramp requires walking down a winding slope to board the aircraft. Catering amenities are very limited though the terminal is clean with plenty of seating. Being a new terminal it could have been better designed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

"easy to navigate"

(Malaysia)

Great little airport well laid out and easy to navigate. It is bright and spacious and there is free wi-fi which is painfully slow. Arrivals is a bit of a let down with you being forced to go through an arrival duty free shop. There is only one baggage carousel for international flights which makes it a problem if a large aircraft lands let alone multiple long haul flights. Customs is slow with numerous people asking you the very same questions. Perhaps they should consider having more people man the immigration booths and less customs staff. They obviously have little to do in such a small airport so are overzealous. On return check-in facilities were good friendly staff. There were many shops in the departure area which is a communal area for both international and domestic departures. The actual immigration and customs for international flights is a small area which is hard to miss! One other drawback is the pick-up and drop-off area what a mess! Overall I would give this airport the thumbs up but they need to make improvements to some of their services.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

"helpful staff"

(Australia)

I was travelling economy to Brisbane with my 85 year old mother and found it a pleasurable experience due in no small way to the helpful staff who greeted us in the check-in area providing us immediately with a wheel chair then later giving us priority boarding. The terminal itself was very clean and modern with good facilities and lovely views over the tarmac and Adelaide city in the distance. The taxi driver who took us to the airport an easy drive from the city centre was also very helpful and considerate. All in all a beautiful city with airport to match.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

"a huge improvement"

(Australia)

I live in Adelaide and travel a lot. This airport is a huge improvement on the one it replaced. However I have used the new airport at least a dozen times a year since it opened and in my view it is greatly overrated an opportunity missed reflecting the small-mindedness of the state of South Australia itself. The long straight layout may help plane movements on the tarmac but is a nuisance for passengers inside. The walk to a toilet can be quite long and the way some of the boarding gates are sealed off for international flights is cumbersome and must surely make future expansion of this business difficult. Signposting on the access roads outside is unclear and about the only plus is that the new parking station has made traffic movement better. The taxi rank can be very slow-moving when it is busy and the attendants are more of a help than a hindrance a waste of money in my view as they add no value at all.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

"spacious feeling"

(United States)

I have used this airport for arrival and departure only once but found the experience to be quite alright. The building itself is aesthetically pleasing. It has that spacious feeling that has now become en vogue for airports. I arrived from Launceston in the early morning. The flight was on-time and the wait for my baggage was very reasonable. It was a facile airport to navigate and I was easily able to locate the person picking me up in the arrivals area. Upon departure that evening I flew to Sydney. We were late arriving as business kept us late. Hence I was in a rush. However I was dropped off and was able to check in very quickly. The security screening was relatively efficient and I made it to my flight in time. It seems like this airport is just large enough to provide the proper service but small enough to be far from overwhelming.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes