✅ Trip Verified
| I have been a frequent flyer for many years with an average flight count of around 85 flights per year for the last 14 years, nationally and international. I used to be happy coming back to Adelaide but the last 2 years arrival at Adelaide to be a horrendous experience. The level of incompetence in getting people through was simply unbelievable. To put you in the picture, this experience I am going to describe happend almost the same on my last 3 international flights, all this year. So, my plane arrived first, a standard A380, followed 25 minutes later by another small international flight. Getting of the plane - quick, getting through passport control - quick and that is where the good part finishes. The luggage took 48 minutes to arrive, on 1 luggage carousel. By the time my bag arrived the queue was returning 3 times around the carousel, you could not even get to the end. Only one office checked the arrival card of every one, talked and saw the growing line building up. She send at least 60% through a line to be checked, and after another 15 minutes in the queue she did that to me too, even though I am APEC member. Another 12 minutes wait before the Officer could attend to me, x-rayed my bag and send me through. I was not allowed to inform my waiting driver (no phones or texting allowed) and he left by the time I came out over an hour later, so I had to join the Taxi queue. I have been to many bad managed airports, Rome, Dhaka, Athens, etc., but Adelaide is the undisputed champion for the worst international arrival service I have experienced. Better arrive from your international leg in Melbourne and take a domestic flight to Adelaide, you will be faster.