Adelaide Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 66 reviews
5/10
No Skytrax Rating
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1/10

"Everyone who witnessed this was appalled"

(New Zealand)

Trip Verified | Awful airport. Security took ages to go through and airport staff were mostly unfriendly except for one staff member who was pleasant. I travelled from London to Auckland and unfortunately had to transit via Adelaide. I had bought duty free items from London (foundations, face creams, perfume) - all within my NZ allowance and all packaged as bought with the receipt available. When going through security the staff hassled me and said I was not allowed to take the items through and they all needed to go into one clear plastic bag. I already had my travel toiletries in one clear plastic bag. The response was tough, you must choose what you want to take with or leave behind. I was definitely not leaving behind $250 worth of cosmetics! Everyone who witnessed this was appalled and agreed this was a ridiculous rule since the items were bought from duty free. I had no issue at Doha airport with the items. Fortunately I had fellow travelers (strangers) on the same flight who were able to take the goods through for me. Had this not been the case they would have forced me to leave items behind. I am very upset by this incident. This was extremely distressing after 30 hours of travel. I would not recommend Adelaide for transfer if this is how they treat international travelers.
Experience At AirportTransit
Date VisitJuly 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Such a disappointing start"

(Australia)

Trip Verified | There’s not a proper signage of Gate 18 and not a prominent facility of wrapping the bags. In the last section of security checks the lady was so rude and aggressive. Never ever experienced like that before. Such a disappointing start. Also staff needs to be increased due to long queues.
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Waiting 3 days now to ask for a refund of booking fee"

(Australia)

Not Verified | This is a car park complaint. Cancelled my car park reservation 40 mins after I was due to arrive, due to sudden Vic lockdown. Cancelled as soon as notified I could not travel. Two calls from me resulted in two messages that I would be rung back. Waiting 3 days now to ask for a refund of booking fee.
Experience At AirportDeparture Only
Date VisitJuly 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"airport could do with proper signage"

(Singapore)

Trip Verified | I understand that there is some renovation going on but the airport could do with proper signage to the various departure gates. Also, what is the point of doing double security screening before boarding the plane?
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"forced to disobey the guard to get my son"

(Australia)

Not Verified | Unfortunately this traveling experience with my baby was horrible and distressing! Before I continue I will state I reported the matter and the reply from complaints was that they see no problem with the way the security guard contacted himself. A security guard stopped me from entering through the x-ray with my barely walking 17 month old. My baby walked through and off into a mass of people and I was stopped for gaining control over my child with threats and overbearing body language. I was actually told to leave my child and return through the machine alone! I was forced to disobey the guard to get my son, so I was terribly scared of what he would do. Terrible response from my concerns as well Adelaide.
Experience At AirportDeparture Only
Date VisitOctober 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"arrival a horrendous experience"

(Australia)

Trip Verified | I have been a frequent flyer for many years with an average flight count of around 85 flights per year for the last 14 years, nationally and international. I used to be happy coming back to Adelaide but the last 2 years arrival at Adelaide to be a horrendous experience. The level of incompetence in getting people through was simply unbelievable. To put you in the picture, this experience I am going to describe happend almost the same on my last 3 international flights, all this year. So, my plane arrived first, a standard A380, followed 25 minutes later by another small international flight. Getting of the plane - quick, getting through passport control - quick and that is where the good part finishes. The luggage took 48 minutes to arrive, on 1 luggage carousel. By the time my bag arrived the queue was returning 3 times around the carousel, you could not even get to the end. Only one office checked the arrival card of every one, talked and saw the growing line building up. She send at least 60% through a line to be checked, and after another 15 minutes in the queue she did that to me too, even though I am APEC member. Another 12 minutes wait before the Officer could attend to me, x-rayed my bag and send me through. I was not allowed to inform my waiting driver (no phones or texting allowed) and he left by the time I came out over an hour later, so I had to join the Taxi queue. I have been to many bad managed airports, Rome, Dhaka, Athens, etc., but Adelaide is the undisputed champion for the worst international arrival service I have experienced. Better arrive from your international leg in Melbourne and take a domestic flight to Adelaide, you will be faster.
Experience At AirportArrival Only
Date VisitSeptember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"the baggage wait is horrendous"

(Australia)

Trip Verified | I can safely say as a regular international traveller by far the worst international airport I've landed at is Adelaide. It has one carousel and even under moderate pressure the baggage wait is horrendous. In my case about 3 planes had landed and it took about an hour and a half to just get my bag. In total over 2 hours to finally get out the door. This place is a sad joke and if possible international travellers should avoid it at all costs and land at a decent Australian international airport.
Experience At AirportArrival Only
Date VisitJune 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"have never been so let down by a service"

(Australia)

I have never reviewed a place before. But I have never been so let down by a service before either. We arrived and had a rocky landing. No big deal. Went to the bathroom straight after landing and then went to walk out the front. We walked through the electric door that took us to the rest of the airport and my little sister realised she had left her phone in the bathroom. We turned around and the doors had just shut behind us and we couldn’t get back in. We asked she security guy if she could run to the bathroom and he said no. Once you walk past the line you can’t come back. We asked how we could get in and he simply pointed in a direction and ignored us. Everything was closed, it was 11pm. We tried to ask him again how we could get back in and he still flat out ignored us. Another staff member walked past and said dont stand near the door. When we asked him where we could go him simply talked over us and said don’t negotiate. You can’t go in. Go away from the line. My little sister was in tears and she had saved and worked so hard to get her new phone. We called out the passengers coming through and asked them go check the toilets for us. We were so lucky that the passengers coming through were helpful because the staff would not even tell us how we could retrieve it. We weren’t trying to argue, weren’t drunk or loud. We simply wanted help. I understand their security reasons and wanting to keep the place safe. But the rudeness and lack of helpfulness from several staff member was disgusting. Worst help. Worst manners. Worst people.
Experience At AirportArrival Only
Date VisitJanuary 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"the best in Australia"

(Australia)

Not Verified | I do not know if I have hometown bias, but in terms of overall ease of use to and cleanliness, it is the best in Australia and by far anything in America. However, it does not compete with large airports such as Singapore and Sydney for amenities and shopping.
Experience At AirportArrival and Departure
Date VisitSeptember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"lack of seating throughout"

(Australia)

Trip Verified | Very narrow laneway for hire car entry obscured by plants. Not impressed by the lack of space to enter with luggage. Only way was via very tiny lifts with a shared open button causing it to be pressed accidentally several times and required an 'airport guide' to explain this to others. Once inside the floors were covered in dirt. Very slow and rude airport staff with very poor communication skills. Filthy trays and conveyor. Lack of seating throughout whether before check in, after customs, at the gate or for restaurants. Filthy toilets with no paper towels. No wifi. No phone charge outlet.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
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