✅ Verified Review
| We transferred at Addis Ababa on both the outward and return journey and while we found Ethiopian Airlines to be fine, they are very much let down by the airport which for us matched the worst of reviews here. I would be scared of traveling this way again. The first thing we noticed was the lack of timely and reliable information - electronic or in person. We were pointed at first in the right direction but then found that our gate was not made clear for a long time (they were changing the gate), and there were very few staff around to speak with. We were thirsty as we had not brought any local currency or US dollars, and cards were not accepted for small water purchases. There was no drinking water once you pass through into the gate area, except for in a little cordoned-off 'VIP' zone downstairs near Gate 1 (which we weren't entitled to). I was only glad that our flight was not delayed. The return transfer was worse - it was at night, heavily raining, and the roof was leaking in many places with trays put down to catch the drips. There are power shortages, and we had cuts of the lights and fans every so often. Water, which we had bought in Cape Town airport behind security, was confiscated when we went through Gate 14. What really made it a bad experience however was the queueing and security process which was so slow and disorganised. Queueing at Gate 14 was very slow, there were very few places to sit while queueing, and I was among a couple of dozen passengers who were selected for extra security checks with no explanation of why or how long it would take. My passport and boarding pass were held to take notes. I wasn't allowed to have my documents back or move on for about 40 minutes (some of those passengers selected later than me were processed before me), at which point I was put through a full body scanner, frisked, and my bag dusted for explosives. Even for those that were not held for security reasons, it took a long time to get everyone through the gate. The time for boarding then came and went with no announcement of delay (it turned out we had an additional half an hour wait while the plane was being prepared). The risk of being stuck at this airport would definitely make me prefer other routes. Also do not send anyone confused or vulnerable via this route.