Abu Dhabi Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 246 reviews
4/10
4 star Skytrax Rating
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3/10

"airport seemed very crowded"

(Canada)

Arrived from LHR on BA at 8pm. Slightly amused by the "greeter" in local arab dress at the gate welcoming deplaning passengers. Didn't have the personality for it I suppose. Walked through aquarium-like central area (lime green and blue tiles) and off to surly immigration. All our information was manually entered into a computer painfully slowly (key-by-key) and then collected baggage. Was a pretty quick once past immigration though crowded. Airport also appeared to have the lingering smell of cigarette smoke. Airport seemed very crowded and is probably going to be expanded at some point. Car to city was as expected. Airport was not what you'd expect from an oil-rich city-state.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

"a nice experience"

(Czech Republic)

Flying through Abu Dhabi (Bangkok to Munich and back). Both flights with Etihad gave me only 2 hours transit. It was a nice experience from and to my destination. The new part of the terminal was clean crowd free and easy to navigate through. I guess I was lucky to bypass the rush hour. WCs clean fair amount of shopping and a couple of food venues. Security fast and efficient. A good airport to fly through.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

"very poor facilities"

(United Kingdom)

In and out of Terminal 3 this week. Very poor facilities for food and drink. In duty free I looked at cameras and Ipods. Both seemed expensive and on checking my preferred items they are cheaper on the UK High Street than so called duty free in Abu Dhabi. Buyer beware!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

"plenty of seating"

(United Kingdom)

The view of this airport may depend on what terminal you arrive and depart from. I was a transiting passenger at the new Terminal 3. This is a terminal with plenty of seating internet access points and adequate duty free. Security was quick and easy and the terminal had plenty of toilets which were clean. I'm not sure what the rest of the airport is like but if you are travelling through Terminal 3 it was a very pleasant experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

"it was ridiculously crowded"

(United Kingdom)

I had the unfortunate pleasure of having a lay-over at AUH airport Terminal 1 a while ago. The place is small and it was ridiculously crowded and there was no place to sit anywhere. It was in general a very uncomfortable experience with a smoking area so disgusting that even after a 7h flight into AUH I passed up on the chance to smoke. I was glad to just go to the gate (located in between the shops) and wait there. Once the security check was starting it was a men-first situation and the women had to wait until the men had passed through. It was the flimsiest security check I have ever had the metal detectors were beeping quite often but everyone was waved through anyway. Never been happier to get onto a crowded plane just to get away from there.
no
3/10

"as bad as I was dreading"

(United Kingdom)

Terminal 3 may be more unique than Terminal 1 which is like any terminal anywhere in the world admittedly Terminal 1 is more spacious which is a plus and there were numerous powerpoints which I saw a family use to plug in the portable DVD player to keep the kids happy. There were computers in Terminal 1 with free internet access which helped pass the time on my overnight stopover. Security checkpoints were not as traumatic as I expected and all in all it was as bad as I was dreading.
no
3/10

"a vast improvement"

(United Kingdom)

Just a transiting passenger both directions. New terminal is a vast improvement although long walks are required and it's kind of boring. Old terminal building with its interesting but terrifying decor is a shocker. Advice: Toilets upstairs are far better than those downstairs (the worst I've ever seen at any airport). Coming back Business Class lounge and transfer hotel OK.
no
4/10

"A lot more spacious"

(United Kingdom)

A lot better since the new terminal 3 has opened. A lot more spacious and even at their busiest time between 11am - 3pm not a problem. a few duty free shops and places to grab something to eat. not bad at all compared to T1.
no
4/10

"a little cramped"

(United Kingdom)

A fine airport with all the mod cons if a little cramped for the volume of customers currently using it. The unique architecture is a welcome break from the beige and glass structures so common in modern airports and although the facilities are spartan they fulfil the purpose. The staff are heplful and pleasant with the exception of security. However I've had far more unpleasant experiences with security personnel at other transit hubs in the region these guys should are par for the course.
no
1/10

"extremely dull airport"

(United Kingdom)

Having the displeasure of using this airport a couple of times I have now preferred using Dubai and that is saying something. Extremely dull airport ridiculously tacky terminal which has no space at all. Can get very crowded. Toilets are horrid. There's been talk of expansion and the little expansion that has happened is barely noticeable (more check-in counters at departure). Rude officials at arrivals and I have had my bag searched every time I have come through here. Etihad is a nice airline to fly and it's a shame that it is served through this sad excuse for an airport.
no