Abu Dhabi Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 255 reviews
3/10
4 star Skytrax Rating
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3/10

"As inefficient as the old airport"

(United Arab Emirates)

Trip Verified | As inefficient as the old airport. The only thing that has changed is the infrastructure. Self checkin kiosks, gates and shopping are the positives. Staff quality is as pathetic and inefficient as was before. Boarded through gate E. Took almost 45 mins to get to the bus.
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"it has been steadily going downhill"

(Germany)

Trip Verified | We have been transiting through this airport for over a decade, during which it has been steadily going downhill. Terminal 1 has spectacular dome architecture and a good variety of cafes. Unfortunately, the quantity of flights transiting through Abu Dhabi means that virtually all now pass through the utilitarian and uninspired Terminal 3. Transiting through this terminal means a long walk from disembarkation to security, then an even longer walk to the next gate. Security check is always jam-packed with long queues in a small area. At least the screening machines are sophisticated (laptops can stay in cases) and security personnel are mostly good-humoured. However, Terminal 3 is not a pleasant place to wait between flights: there are few eating and drinking facilities in evidence. This time we made the mistake of investigating the Al Dhabi Lounge but found it to be overcrowded and dirty.
Experience At AirportTransit
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"worst airport of my life"

(Italy)

Not Verified | Transited two times in Abu Dhabi and I confirm it as the worst airport of my life. Fully packed of people with no place to sit. People sleeping on the floor and leaning on the walls for despair. All the amenities were dirty and stinky. I'll never choose Etihad anymore due to their main airport.
Experience At AirportTransit
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"One of my worst airport experience"

(Singapore)

Trip Verified | One of my worst airport experience. My passport thrown back at me by the custom officer, a most impatient and unreasonable man. The premier Inn airport hotel was difficult to find with little directory and signs to help with navigation. Terminal 3 departure hall was akin to a market, the duty free was so full of people and the upstairs food court was not worth the squeeze and wait. Toilets could have been cleaner as well.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"What a mess"

(Thailand)

Trip Verified | What a mess. Worst airport I have ever traveled through in my life (and I travel a fair bit for business). Dirty, no seating, to the point where people are sleeping and sitting on the floor. Really bad on the airport for not upgrading this terminal.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"it was a nightmare"

(Belgium)

Not Verified | This airport is disgusting. Never seen this in my whole life. Incredibly poor and noisy. Could not believe my eyes. I thought it was a joke, but it was a nightmare.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Poor quality airport"

(India)

Trip Verified | Poor quality airport, terminal 2. No proper food court, only one option with high rates. Lounge access was not available, as only one lounge is there and that is also closed since 2019. Priority pass sight days it's available, but its closed. No facility as its only for Asian passages. Poor and biased airport.
Experience At AirportDeparture Only
Date VisitFebruary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"airport lounge was a huge nightmare"

(Canada)

Not Verified | The airport was the dirtiest airport I've been to. The airport lounge was a huge nightmare and crowded in the middle of the night, too noisy. The staff need to treat customers with respect and should upgrade their terminals at the airport. The airport services were disorganised and no boarding announcements were made.
Experience At AirportDeparture Only
Date VisitDecember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Airport experience is horrible!"

(Spain)

Not Verified | (On a 5 hour transit at midnight) Airport experience is horrible! Crowded and noisy. One of the rest areas is located right next to a kids playground (“genius” design). It was impossible to rest. It’s more a nightmare than anything, sitting here hearing all the screaming kids jumping around. I didn't move from this area because the airport is crowded there was no where else to rest otherwise.
Experience At AirportTransit
Date VisitDecember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"my last time visiting this airport"

(Netherlands)

Not Verified | Amazingly rude and unprofessional staff. Facilities not properly maintained or cleaned. Would not recommend if you had other choices. Definitely my last time visiting this airport.
Experience At AirportTransit
Date VisitOctober 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no