Aberdeen Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 77 reviews
3/10
No Skytrax Rating
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1/10

"truly awful airport"

(United Kingdom)

Truly awful airport. Toilets in airside arrivals are porta cabins! Baggage handling facilities very primitive. If delayed passenger seating virtually non existent. Eating facilities poor and very expensive. Security checks must be the slowest anywhere. Aberdeen is supposed to be Europe's oil capital? Well it's about time they had a decent airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

"dreadful crowding"

(United Kingdom)

I believe 2013 was a record year for ABZ in terms of passenger numbers 2014 is up on that - and it shows. Dreadful crowding - airside landside check-in baggage handling security passenger facilities - everything is operating at way beyond its design capacity. Happily I only have to spend an hour there on Departure and 30 mins on Arrival. I feel sorry for the people who have to work there.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

"security and baggage reclaim is inefficient"

(United Kingdom)

As a regular user of Aberdeen airport I can safely say its one of the worse airports I have experienced the toilets airside are disgusting and usually smell quite appalling also the Servisair lounge is extremely poor and the choice of snacks / food is very basic considering the amount of footfall and the claim of international status it is extremely poor. Security and baggage reclaim is inefficient and far too small.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

"there is nowhere to sit"

(United Kingdom)

I find trying to book flights virtually anywhere out of Aberdeen nigh on impossible. You used to be able to get to many destinations with one stop in London - technically impossible now thanks to BA dropping Aberdeen to London Gatwick. The only route to Gatwick is EasyJet which has two flights a day as far as I can see which will fleece you for your long haul cases and not give you any guarantee for your onward flight. This level of service to a supposedly international airport is a joke. The international arrivals "area" is dirty cramped and there is nowhere to sit. You have to try to stay out of the way of the crowds waiting for their luggage. You can't see people coming you have to loiter around a small corner. It's truly bizarre and the most unwelcoming arrival area I've ever seen in an airport. The luggage belts are in desperate need of an addition. It's all well and good have a nicer departures lounge and fancy coffee but where precisely are we meant to be flying? Having to walk onto the Tarmac in wind and rain or even better snowy conditions to haul your case up a flight of stairs does not exactly make for a modern airport facility. The check in desks are under-served and the security slow at busy times. The only good thing is that security and customs are actually nice here unlike everywhere else!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

"there are very few shops"

(United Kingdom)

We arrived for a holiday and had to stay in a queue for an hour and a half this is totally unacceptable. I've been to a few airports and this one is the worst by far. We can only travel to a very few destinations and I gather this is because of the cost of landing here. The whole area is small and there are very few shops - if this is because of Aberdeen Council then they really need to open their eyes and see how other airports are run. People in Aberdeen don't want to travel to Edinburgh or Glasgow to go on holiday but they have no option - this needs to be sorted out. I've also recently heard that the flights from Aberdeen to London are being cut and Edinburgh and Glasgow are getting extra.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

"airport has a long way to go"

(United Kingdom)

One luggage carousel poor quality and expensive food airside. What more can I say. On the plus side it is clean and there are tables in security to help you sort out shoes jacket liquids laptop but the area is very small. The seating in the gate area is not that comfortable most often you get on and off the plane by steps-rarely an airbridge as in many other airports. The addition of the multi storey carpark indicates extra footfall and the check in queues have been alleviated by the move of the BA desks round the corner but the airport has a long way to go!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

"crowds of people"

(United Kingdom)

On Sunday 1st September I arrived at Aberdeen Airport from London. The Journey took about an hour and ten minutes which is about the usual time. On arrival I could not get anywhere near the baggage re-claim area due to a huge backlog and crowds of people. It then took me and most everyone else 1 hour and 10 minutes to get our bags from the arrivals hall. How this can this be called an International airport beats me! It really is an embarrassment.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

"great transport links"

(United Kingdom)

Just back into Aberdeen Airport from Zurich via Amsterdam. Both of these Airports have great transport links using trams and trains. Aberdeen and Zurich can't be compared of course on size but the cramped and disgusting toytown railcar at the wrong end of the airport is hardly suitable. In both of these airports and at most others you can get a trolley for your bag without needing a coin. Last night I along with many other newcomers to Aberdeen I arrived before 10 to find trolleys all chained up and the bar closed. Do all foreign visitors have a pound coin ready for their trolley?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

"a start for greater potential"

(United Kingdom)

I wish to echo the sentiments expressed in the review by Marion Johnston. The flight options to common holiday destinations like Tenerife etc are abysmal from Aberdeen Airport. Unless you are going on an overpriced package deal with Thomas Cook Thomson's etc and book around 8-12 months in advance you're only other option is a convoluted chain of flights transfers and even overnight hotels via Edinburgh Glasgow or London. I know of many other people from Aberdeen who concur. The runway extension is obviously a start for greater potential but I'm not seeing a greatly populated list of destinations to boot!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

"airport is in the dark ages"

(United Kingdom)

I am fed up of taking the bus to Edinburgh or Glasgow to get a flight to the Costa Blanca because there is nothing from Aberdeen. I travel at least 5 times each year and know many other people who do the same. Every time I fly from Edinburgh of Glasgow I meet people from the North East of Scotland. Jet2.com Easyjet Ryanair Thomson Airways and Thomas Cook all put on flights from Edinburgh and/or Glasgow - sometime several flights a day leave to Alicante and flights are available all year round. How can Aberdeen airport not justify 1 flight per week to Alicante all year round? The airport is in the dark ages and cannot get past the mentality of providing an airport that is for business use only.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no