ZIPAIR

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 70 reviews
4/10
No Skytrax Rating
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1/10

"the worst airline ever!

(Singapore)

Not Verified | This the worst airline ever. Upon checking in at the counter, we have realized that our check in baggage of 23kg is for per piece instead of the total weight. We were asked to top up for the additional luggage that we have. The seats were very stiff and uncomfortable as well.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Tokyo
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"already being treated poorly"

(United States)

Not Verified | Okay so I’m currently at the airport right now and I’m already being treated poorly. When I first arrived to the gate, no one was at the ticket counter so I thought it’d be fine to sit inside. However a few minutes later the attendants returned and told me I had to wait outside to check my boarding pass, so I did. Then they started letting people sit at the gate after checking their boarding pass so I went and sat inside the gate while waiting for my flight. However, an hour before my schedule flight, the attendants came by again to kick out all the passengers from the gate because of “security reasons” so everyone had to wait outside the gate while the attendants boarded the plane. When the attendant came to kick me out, she told me politely to leave so I was packing my things but she clicked her tongue at me as I left. The price is cheap, but I found Hawaiian Airlines to be cheaper than ZipAir and never have been treated like this at any airline before, hence the poor review. Staff definitely needs more training since they assumed I couldn’t speak Japanese and kept muttering things under their breath like “tsk we can’t avoid (scary looking) passengers like that” or “(it’s annoying that) we have to keep repeating the same things” etc. These are just a few things I heard and I don’t think I’ll ever fly with Zipair again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHawaii to Japan
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"I was very disappointed"

(Thailand)

Not Verified | I just traveled from Narita airport to Bangkok airport on 7th May 2023. That was my 4th time traveling with the airline and I was very disappointed. The counters opened 2 routes, Singapore and Bangkok, for checking in at the same time. It wasn't separated well and was very confusing. The C26 counter was said for Bangkok check-in, so I queued in the row for about 15 minutes aiming for it. But then, the C25 Singapore counter was free and called me out. I refused her because I was waiting for the C26 counter. She didn't understand and asked me why I queued in this row, so I told her counter C26 was said for Bangkok. She didn't believe me that C26 is for Bangkok and walked out from the counter. She realized her mistake when she saw the sign above the counter and the C26 staff told her that her counter was really for Bangkok. Although she realized it, she still didn't say any apologies to me and still asked me to queue again from the start in another row which I was frustrated. I don't understand why I had to waste time there about 30 minutes when I could finish it in 15 minutes.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTokyo Narita to Bangkok
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"I will be picking another airline next time"

(United States)

Not Verified | The seats on the plane were uncomfortable. No entertainment. No free water or drinks or snacks, everything has to be purchased prior to take off or during flight for snacks and drinks. There was no AC that I could feel hot and uncomfortable. Staff members pick and choose to tell people to put your seatbelt on but will bypass some, maybe they feel uncomfortable to ask. It took a long time to check in. I will be picking another airline next time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNarita to Los Angeles
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"thoroughly content with my experience"

(United States)

Trip Verified | First off, I’m not a picky flyer by any means. I only get up from my seat to stretch occasionally and always bring my own entertainment options, no matter what is offered in-flight. I don’t need a lot of space or amenities to be content, even though I’m not a small guy. That was the initial attraction to ZIPAIR for me, not paying for things I wasn’t going to use. Entertainment? Bring your own (every seat has a USB-A charging port and they allow power banks, so don’t sweat the electrons). Meals, snacks, and drinks? Offered, but must be paid for separately either before you board, or in-flight via a browser interface using the plane’s WiFi system. Honestly, fine with me. I brought my own snacks and water on board, and used WiFi to order some drinks. The flights were incredibly smooth, the cabin staff were a vision of professionalism and care, the planes were spotless, and the seat comfort was better than expected despite being in Economy. For that matter, buying the tickets through the simple website was a breeze, check-in at the airports took less than 5 minutes, and because I kept my baggage simple, the tickets were vastly less expensive than other options. My only gripes were cabin temperatures - for some reason the cabin felt just a bit stifling both to and fro, and the air vents were on the anemic side - and the WiFi was a bit spotty. Honestly, these are relatively minor complaints (especially WiFi, hardly a necessity), and I feel these in no way diminished the value of what I saved on my fare. To sum up: I kept my expectations simple, and was thoroughly content with my experience flying with ZIPAIR. I will be using them again the next time I go to Japan.
AircraftBoeing 787-8
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Jose to Tokyo
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"would definitely fly with again"

(United Kingdom)

Trip Verified | Very impressed. These seats are marketed as Business Class 'Lite' i.e.. you are getting a flat bed seat but not much else for the ticket price. However, I would actually rate the experience with Zip on this flight from Tokyo to Singapore more highly than my experiences with other airlines such as British Airways, who constantly disappoint. The value for money is way better that's for sure. As is the customer service. In summary: Check in process could have been better. Had to wait in queue for about half an hour. I think all passengers are required to manually check in at a desk for this flight. Or at least we were on this occasion. No fast track for business class. On the flight itself, the seats were very comfortable. The blanket provided was especially nice. As were the slippers. The restrooms were very clean and the toiletries provided were ample. Things like mouthwash, hand cream, etc. The staff were excellent. Polite, attentive, courteous. The food was good for what it was. I had spicy chicken with rice. It was basically a microwave meal but still tasty. The fruit was fresh and flavoursome. Free Wi-Fi for business class. Although this is a given on most premium seats, there are still airlines who cash in on charging for Wi-Fi (British Airways for example), so its nice that Zip provide it for free. I would definitely fly with Zip again.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteTokyo to Singapore
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

ZIPAIR customer review

(United States)

Trip Verified | The seats are abysmal for a long-haul flight, both my wife and I had intense lower back pain around 8 hours in. No entertainment available onboard, they will advertise free Wifi, but it only worked about 20% of the time. As a low-cost airline, no meals, snacks or drinks are included, you have to pay in advance or onboard. You can’t even get a cup of water for free. Check-in procedure was horrific. No online checkin, the self-check kiosks did not work at Narita, luckily we arrived three hours early because it took nearly two to get through the line. If you have to fly this airline, be sure to get travel insurance. If you have the extra $100-200 to spare, fly with someone else, it’s worth it.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Tokyo
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"ZIPAIR staff seem clueless"

(Singapore)

Trip Verified | This is a warning about checkin at Narita. The self checkin machines don’t work. If you are not automatically checked in by the airline, don’t bother trying to use these machines. We were sent on a run around by their ground staff and by the time they tried to ‘help’ us self checkin, there was a huge line for the counter. Fortunately we got to the airport early. The ZIPAIR staff seem clueless & kept asking folk to use the self check in. Not typical Japanese efficiency. I guess you get what you pay for. Note too that biz class doesn’t have a separate checkin line. I’d recommend this airline only because they have the cheapest lie flat biz class seats on this route
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteTokyo to Singapore
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"The worst airline I have been on"

(Netherlands)

Trip Verified | The worst airline I have been on. The main problem are the checkin procedures in Seoul which were pathetic. The staff would not let us put in 1 x 23 kg bag even though we paid for 2 x 14kg bags. Apparently it breaks the rules even though we technically paid 30% more doing it this way. They also made us take out 3kg and put in our hand luggage because of some random policy. They then make you wait for 5-10 minutes while they check your bag for some unknown reason. None of it makes sense and is totally out of line with every other airline process globally. Avoid at all costs.
AircraftBoeing 787-8
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeoul to Tokyo
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Horrible experience"

(United States)

Trip Verified |  Horrible experience. I booked two round trip tickets from LA -> Tokyo and Singapore -> Tokyo. Of these four flights, three were delayed (by 2, 3, and 6 hours) and one was canceled a week prior. On the flight back to LA, they failed at connecting the passenger bridge for 40 minutes and we had to disembark on the tarmac,
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTokyo to Los Angeles
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no