Xiamen Airlines

✅ Trip Verified | Xiamen to Los Angeles. It was the worst experience ever. We had 2 flights, the one we did not take which was Chengdu to Xiamen and then Xiamen to LA. The persons who dealt with us were extremely rude. Saying we could not take our flight to LA because we missed the Chengdu flight. They told us it was not their problem and if we wanted to leave the airport we would have to pay almost one thousand dollars. The flight was not even full. We were on time at the check in and they treated us badly. I would never flight on that airline again.

✅ Trip Verified | I had 4 flights with Xiamen Air during one trip. First flight (Guiyang-Fuzhou) was delayed for an hour. 2nd flight (Fuzhou - Kuala Lumpur) was fine and with no problem. 3rd flight (Kuala Lumpur - Fuzhou) was delayed for two hours, 4th flight (Fuzhou - Guiyang) was cancelled. They replaced last flight with the flight next morning (provided transfer and hotel) and this flight is delayed too! Right now we're sitting inside the airplane and waiting for the info on how long delay is. Each time their excuse was - air traffic. That's all unbelievably awful!

Not Verified | Amsterdam to Taipei via Xiamen. The airline left my luggage behind in Amsterdam when I had one of the transfers, probably due to short time to change planes. The beginning was fine- they took all the details, they knew exactly where my luggage was left, so they looked very professional. I could not be at home at the time they had scheduled the courier to arrive, so I asked if the luggage can be delivered at a specific time, which was still within their working hours. They agreed to that. The courier has not arrived. They did not leave any message about that. Then, the next day when I called, they were surprised the luggage was not delivered, and they asked me to wait at home all day (9am-5pm) to receive the courier, despite I mentioned I need to go out and get something to eat. My friend who speaks Chinese called, and my luggage will not be delivered today. The staff has misinformed me and I would have waited in vain all day sitting in the flat. At one point one staff member because he did not seem to understand what I am saying just hang me up. Before the flight, I also send an inquiry, and they did not answer at all. Thus, the airline completely lacks communication. Otherwise, the flight is well-attended, 2 hot meals and one breakfast for 10.5 hour flight, and comfortable seats.

✅ Trip Verified | Chongqing to Xiamen. An airline that would be for the Chinese people not others, we had two flights with them Chongqing to Xiamen then on to Ho Chi Min. Both flights had delays of over an hour, food was pretty bad, although some English spoken it wasn’t understandable.

✅ Trip Verified | Just finished a round trip LAX - Qingdao - xiamen - Taipei. The return trip didn't involve Qingdao. I picked this airline because it was cheaper than China and Eva air. There were actually even cheaper fares with Air China and China eastern but I refuse to fly with them due to the horrendous reviews. 787 for the Long haul were nice. Planes were fairly new. Good amount of pitch. Movie selections were limited but adequate. Food was terrible for our taste. The kids meal for my 11 year old was also mostly inedible. Service was great however. Flight attendants had great attitude and seemed to be working nonstop. 737 between Xiamen and Taipei was old and dirty. Don't understand why they would also offer a meal for such a short flight. I hate wasting food but couldn't eat that one either. Transit at Qingdao was confusing. We were given the wrong arrival cards twice so had to rewrite them 3 times. Transit hotel in Xiamen was free for our 8 hour layover. Hotel was not in good shape. I would rate it 2.5 star. On our return trip, we took the hotel option again and asked if we could pay extra for a better hotel. He said no and insisted to give us 3 rooms for the 5 of us. Then he entered in one of the names wrong on the reservation. I now have some personal information of some guy named Dustin. The hotel this time is a different. Not as bad, maybe a 3.5 star. But both hotels didn't have non-smoking rooms. I overheard another guest requesting a non-smoking room and was rudely told to come back down and ask for another room she didn't like the room. We don't think we'll fly Xiamen again. Layover in Xiamen would be nice if the city had much to offer.

✅ Trip Verified | Bangkok to Los Angeles via Xiamen. My wife was not allowed to board the plane on March 14. They would not work with us at all on rebooking us or refunding ticket even though she arrived at airport 4 hours before scheduled boarding. She has Thailand Passport and so they would not allow her to fly through Xiamen. I had to scramble and book very expensive flight for that night through Philippine Airlines. I will never book with this company again!

✅ Trip Verified | Singapore to Los Angeles via Xiamen. Enjoy when inside aircraft which clean and comfortable seat on Boeing 787-8. Plenty of food and drinks provided. The only problem when check in to the flight from Xiamen Airport to Singapore Changi Airport. Long queue as many other tour tourist line up. Ground handling spoil / damaged my baggage but Xiamen Airline replaced new baggage for me.

✅ Trip Verified | Ho chi Minh to Los Angeles via Xiamen. Good flight. Check in fast and easy Boarding. Meals and services was good. Clean aircraft offer bottle of water and peanuts before meal services. Offer drinks entire the flights. Only things communications with cabin crew. If they know what you want they will help you. If not, they just ignore you. Transit in Xiamen they provide free hotels over 8 hours layover. If you are solo traveller try to pay extra because otherwise they will pair you with other travellers. You have to pay taxi.

Not Verified | Los Angeles to Denpasar via Xiamen. It was pretty clean cabin. I didn't like food at all. I am vegetarian, and system didn't allowed me to choose my food preference, when I called the company (24 prior my flight), they said it is too late. Also, system didn't let me to check in, I had to check in in the airport. What I hate most is on my way back to the States, I had go pro camera in my suitcase, which was stolen. I'm not going use this airline again.

✅ Trip Verified | Dalian to Hong Kong via Fuzhou. The flights were both short, normal food, everything are normal and fine. The things I really appreciately are the transit service and cabin service for Skyteam ElitePlus members. From Dalian to Hong Kong there is no directly flight, but connecting with Xiamen airline with international flight, they offer free transit hotel if the flights are on a different day with 24 hours gap. The flight attendants come to say greetings to me, with a small water and newspaper.