| Seattle to Manila via Xiamen. My wife and I planned a trip to the Philippines from Seattle and decided upon Xiamen Airlines Business Class. The routing was Seattle, Shenzen, Xiamen and Manila. We traveled late October 2018. The seating configuration in the Boeing 787, Business Class was 2-2-2. The seats were lay flat for sleeping, but unfortunately were leatherette covered which meant one would slide forward when seated upright due to the slippery covering. Lunch was served and I chose duck. This was the consistency of rubber and virtually inedible. The 12.5 hour flight was uneventful, however during this time the cabin staff barely checked on us. When they did, there was a distinct language problem. We couldn't understand them and they couldn't understand us! One would think when one is on a international flight a common understandable language should be used. When we arrived at Shenzen we had a layover of 2 hours during which time we had to clear Chinese Customs and Immigration. After this we had to wait in a departure lounge without being told anything about our next flight leg. There were about 12 onward passengers waiting for the next leg. Eventually we were told our boarding gate and ETD. The flight to Xiamen was around 1 hour. After arrival we had to pick up our luggage and we went to the Xiamen Airlines counter to get a hotel voucher as we had 20 hour layover. Xiamen Airlines to not have a hotel bus or any means to transport us to the hotel. We had to change money to get a taxi. This was an effort in its own right. We did leave some of our baggage at the left luggage office at the airport, which helped. The next day we caught a taxi back to the airport. We go through security on entry to the airport before checking in for our flight to Manila. I should mention that boarding to Manila like the short leg for Shenzen was chaos. No boarding by class or seating, just go for it! Service on board was almost like a domestic flight, again a language problem. We arrive in Manila after almost 36 hours after leaving Seattle. It was nice to experience the friendliness of Philippine Customs and Immigration. The return from Manila to Seattle every bit as bad as when we arrived late (11:30pm) in Xiamen we had to clear customs and immigration and by the time that happened it was around 2am banks were closed and we had now money for a taxi to the hotel we finally change $20 with a Xiamen Airline staff member and got to the hotel around 2:30 am. We were again routed via Shenzen and had to go through immigration and carry ALL bags through security. The flight back was slightly better, but there was still the language barrier. All in all the Xiamen Airlines experience was poor. The airline should make sure the cabin staff have sufficient English to carry out a basic conversation. The airline should upgrade all staff to a level of what is expected from a good international airline. At the moment they are a 3rd rate airline.