Xiamen Airlines

✅ Trip Verified | Chinese Embassy in the Netherlands announced that no transfer passengers would be allowed to enter the Netherlands for the connecting flight to China from 18th November. XiaMen Airline is aware of this new policy. However, they continue advertising and selling the connecting flight tickets through the Netherlands! I bought the ticket from London to China via an overnight transfer in Amsterdam. However, when I started to go through the details soon after I bought the ticket, I was shocked to find out that this is an impossible flight route due to the reason above. I contacted XiaMen Airline immediately. I received a reply call informing me that my request for refunding my flight ticket is rejected. The reason given was that XiaMen Airline made a policy, they only refund the flight tickets which were bought before 31st October 2020, and the flight will take off after 31st October 2020. My flight ticket was bought yesterday, 9th December 2020. Therefore, I fell out of the category of refunding. I pointed out that if they knew this is the policy, why they were still selling the tickets from London to China, which needs to transfer at Amsterdam. I was told that it was because some passengers will take the flights from Amsterdam. This was not answering my question. However, the customer service only gave me standard answers in a circle. I would advise all, try all means to avoid buying flight tickets from Xiamen Air.

✅ Trip Verified | It was overall a pleasant flight. The flight attendant is very familiar with the policies and helpful with the required custom forms under the pandemic. There is no hot food due to the pandemic, but it is totally understandable. I would recommend everyone get food from the airport or city before the get on board. Everyone is nice to the passengers in general, but the cabin manager is mean to her peer. I don't agree with that way of management. At least they should avoid making passengers feel that way.

Not Verified | Los Angeles to Ho Chi Minh via Xiamen. I am extremely disappointed in the customer service I received from this airline. I paid $748.00 to change the flight for me and my partner, because I was given the wrong date to return on. $400 of that fee was just for them to make the change. Shortly after making this payment they involuntarily changed the flight I had just paid to change. I was able to call and cancel my flights but they refused to give me the $400 back for the cost the to make the change, which they immediately changed which take away the point of paying $400 of a specific flight home that matches our schedule.

✅ Trip Verified | Never fly with Xiamen airline again! Irresponsible staff and an airline who’s only interested in snatching money from customers. On November 2019 I was booked for the flight traveling from Seoul to Vancouver but at the check-in counter they denied my boarding because I looked fatter than my passport photo. What the hell! Another airline flew me back home and gave me no troubles, I passed border security checks absolutely no problems. Only ridiculous Xiamen airline caused me so much trouble. When I asked them to return my flight ticket money, they agreed, but it’s been 2 months now I still don’t see my money returned to my bank account. They never pick up their phones, when I try contacting by email they just give me excuses like oh we are still processing your return. Really? How many months do you need to process a return Xiamen airline?

✅ Trip Verified | Bangkok to Los Angeles via Xiamen return. Everything was great, check-in at Suvarnabhumi Airport was smooth and the flight from Bangkok to Xiamen was on-time and they served a tasty meal. We noticed how friendly the cabin crew were r. Only downside about the 737 from Bangkok is that there's no personal tv screen. At Xiamen Airport for our 18-hour layover, immigration process was smooth, we were eligible for a free transit visa. We received a free accommodation voucher by Xiamen Air. The hotel we were given was the airline's own Xiamen Air Hotel in the heart of Xiamen. The room had two double beds and included a Chinese buffet breakfast too. Xiamen to Los Angeles on Boeing 787-9 was better. Great on-board entertainment, with plenty of Hollywood movies to choose from. We were served 3 meals and a snack on the 12-hour journey to LAX. I applied for their free wifi in advance (only 50 spots per flight), which worked well. You only get 3-hours but it was free. One thing that surprised me was the English proficiency of their crew. An added bonus was the opportunity to visit the lovely Chinese coastal city of Xiamen. The price we paid for our return journey from BKK to LAX was almost half the price of a return ticket from BKK to SYD at the time of our departure. Outstanding value for money.

✅ Trip Verified | Dalian to Bangkok via Fuzhou. A very strange flight, both International and domestic passengers to Fuzhou, you then vacate the plane rush through immigration and then get back on the same plane with new customers from Fuzhou going to Bangkok. The return is the same, apart from at Dalian you are bused to the terminal in two separate buses, one for people from Bangkok the other for new passengers from Fuzhou. Bags come out in different sections of Dalian airport. It very confusing and only one hour on ground in Fuzhou, makes it a rush job. Seating average, food average, actually everything average.

✅ Trip Verified | Vancouver to Manila via Xiamen. Your policy for re-booking is crazy. You are a money grabber. I will never book to your airline anymore. I will see to it that my relatives and friends here and around the world do not book a flight with your airlines because you're so greedy. No humanity at all!

✅ Trip Verified | Fuzhou to Jakarta. This flight is the worst I have ever had. The plane have to divert to Palembang and there is no update on the Jakarta flight. All passengers have to wait with no certainty for several hours on the plane. This is the last trip with this airline

✅ Trip Verified | Xiamen to Amsterdam. The flight attendants are kind, willing to assist with cabin luggage. The English they speak is okay. The seats are comfortable and stuff like long socks, blankets, earphones and pillows are offered. Most of the time, I fly solo with Xiamen Airlines, but this June when I flew with my partner (German nationality), they offered great help both by email and at the airport for my partner's 144 hours transit visa free, The food and beverages onboard is good; for breakfast and dinner they have at least two options between Chinese and Western food. The dishes taste good and the portion is big. During late night, they offer sandwiches and hand out some warm towels or tea. Before landing, breakfast is offered. The content of movies is a bit limiting for Hollywood movies, but there's a big collection of Chinese/Japanese and Korean series and films.

✅ Trip Verified | Dublin to Xiamen via Amsterdam. The crew were really pleasant and went out of their way to be helpful. Very clean plane and comfortable seat - the usual lie flat. Entertainment was so poor with a very small selection of movies. Maybe we expect more as the western/mid-eastern airlines give you a really decent selection. The food was below par and no great shakes at all. Big no-no - they did not serve any vodka! This is a very first for me on any airline worldwide and I fly 30-40 times a year. With gin is this possibly the worlds most popular white spirt? I only drink an odd vodka and tonic so I went without. However, for the value and it was an offer, I had to give 4 stars. Other airlines for my destination were €4-500 more expensive and that is a big saving. If the fare narrows to €2-250 I would fly another.