WOW air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 562 reviews
3/10
3 star Skytrax Rating
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10/10

WOW air customer review

(United Kingdom)

Wow is one of the friendliest airlines I have ever flown with. Everything was straight forward from the check in to the flight itself. I have never experienced such friendly and up beat staff for the whole flight. It really doesn't feel like a low cost airline!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

WOW air customer review

(United Kingdom)

LGW-KEF 8-13 Oct. Quick check-in had pre-booked seats. Slow boarding due to large numbers of cabin baggage needing to be stored but flight departure on time. A320 cramped seating but typical of a low cost airline friendly and helpful staff and early arrival into KEF. Baggage off quickly. On return check-in slower pre-booked seats were not honoured staff very strict over hand baggage. Messy boarding and slightly late departure. Again onboard staff extremely friendly and helpful however little to no announcement from flight deck throughout. On time arrival into LGW and baggage off quickly. For the price was impressed however online check-in is needed.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

WOW air customer review

(Ireland)

I travelled from Reykjavik to Dublin recently and it proved to be one of the most pleasant enjoyable and entertaining flights I have taken. Our good fortune was to encounter a wonderful crew with a fantastic sense of humour in particular the air hostess who made all announcements. There was a spontaneous round of applause when she completed the safety announcements - I think it was the first time I ever actually listened to them - she was so funny and entertaining. She received her second round of applause when we landed - again a wonderful commentary on weather temperatures etc.It proves flights can be entertaining pleasant and enjoyable - and at no extra cost. I would definitely fly with Wow again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

WOW air customer review

(Poland)

SXF-KEF-SXF both flights on board of the same A320 in WOW livery (LZ-WOW). Aircraft was in a very good condition clean and comfy seats leg room quite good for a low cost carrier. Both flights on time smooth boarding quite fast check in. Flight attendants very nice and helpful. Funny safety demonstration included. Very nice experience overall I'd say it's a very good value for money. I would definitely fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

WOW air customer review

(United Kingdom)

LGW-KEF-LGW over the August bank holiday weekend. I was rather sceptical when booking as I have never heard of the airline but was positively surprised by the experience considering the are marketing themselves as a LCC. I had to rebook my flight back and they obviously charged a (reasonable) rebooking fee plus fare difference but it was a easy simple process. Check-In at LGW was smooth and without any issues. My friend checked in about half an hour earlier but they kept a seat free next to him until I checked in which was great. Obviously being a LCC there's only buy on board stuff but crew was incredibly friendly funny and efficient. Oh and there's inflight entertainment showing a movie on the overhead screens. The A320 was leased from Air Bulgaria and still had their saftey card in the seat pocket but it was clean and quite comfortable with decent pitch and seat recline (contrary to other LCCs where it's more of a chicken farm experience). On the way back because there were 3 flights leaving roughly at the same time the queue was quite long but again check-in staff was efficient and friendly. Flight uneventful crew friendly and both flights on time arriving slightly early. I would definitively fly them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

WOW air customer review

(United Kingdom)

LGW-KEF-LGW this past week. Two totally different experiences. This one covers the outbound LGW-KEF will do separate one for KEF-LGW. Outbound LGW-KEF was on a nearly new Airbus A320 that was on loan from Air VIA but painted in WOW Air livery. Flight attendants were very friendly witty and generally fitting of the attitude that WOW Air wants. Check-in at Gatwick was a bit slow mainly because the four agents were weighing most hand luggage to ensure it was under the 10kg requirement. Onboard food seemed fine - had a ham and cheese baguette that was hot and tasty. Prices seemed reasonable. They had some good beer specials going and were more than happy to promote them! Overall experience was good - certainly better than anything I've experienced on RyanAir or EasyJet. The price was far better than Icelandair for my travel dates. Biggest disappointment is the lack of online check-in.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

WOW air customer review

(United Kingdom)

KEF-LGW return. Totally different experience than the (very enjoyable) outbound. My flight was on a very old (25+ years) MD-83 owned by SwiftAir a Spanish charter airline with some scheduled service I believe. In all my years of flying I don't think I've ever been on a plane in worse condition inside. Ripped carpet tons of places where serious scrapes and dents had been painted over shabby seats loose interior panels and just a general level of dirt and grime etc. It was a huge contrast to the nearly new A320 on my outbound and really does a disservice to WOW Air because it felt entirely bargain-basement. Crew was half-WOW Air and half-Spanish and the Spanish side was fine but rather brusque. No in-flight entertainment. Check-in was pretty slow - about 100 people in line maybe 8 agents. They moved quickly but still a fair bit of waiting. I'd recommend WOW Air as I'm sure that this plane won't be around long. I'd certainly think about avoiding them if more of these MD-80s are going to be part of their fleet on a regular basis.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

WOW air customer review

(United Kingdom)

Flew London Gatwick - Reykjavik return on 15/17 March. Both flights on time - smart clean planes - Avion Express livery. Crew smart and attentive. Image was welcoming with a humorous touch. Check-in good at both airports for a budget airline. Upgrade prices for extra legroom seats were good value. On board prices and selection reasonable. As part of a WOW package including tours it was well organised and good value for money. Would definitely fly WOW again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

WOW air customer review

(Iceland)

Flew with this new entrant to the Icelandic market KEF-CPH. Despite the name the experience was very much an average low cost experience. No online check-in so long line in KEF for check-in. However check-in staff in KEF did a good job and with plenty of counters it was a relatively painless experience. Not direct ramp boarding. So you'll get to experience the 'fine' weather in Iceland first hand. Flight was operated by Air Via from Bulgaria. Excellent operation and plane in great condition. If Wow continues their co-operation with Air Via I have no hesitation in flying them again. Service on board exactly what I expected from a low cost. The usual assortment available for sale. Crew was a mix of Wow staff and Air Via staff but I was happy with both the attention we got and attitude of the crew. It's worth a try but ok might fit better than wow.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

WOW air customer review

(United Kingdom)

Second time on WOW LGW to KEF 21st December. Slight delay and long queues at check in (possibly caused by lots of passengers arriving very early for a later flight). Inflight experience excellent - comfortable seats great crew reasonable prices. I would have no hesitation in flying WOW again but will be watching their on time record closely.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes