✅ Trip Verified
| This is my first time with WOW, when I saw the $500 fare I checked out reviews and thought it looked fine. I don’t mind no meal on a flight, not really a fan of airplane food anyway. I thought the connection seemed tight but it was what WOW advertised. So the flight out of Chicago was delayed. No reason was shared, no real info, it was just delayed by about 2 hours but the flight crew announced over the speaker on the plane. “They will hold your connections for you and we will make up time in the air”. Well that was a lie, don’t announce things that aren’t true. So once we got inside the airport multiple connecting flights were missed so there was a line 30-40 people long with 1 only, 1 WOW employee giving directions. Really WOW, you couldn’t do anything to assist all the passengers at that point? So after waiting 20-30 minutes in the line the lady tells me follow the arrivals signs and an agent will be waiting to direct you. Was there an agent, absolutely not. But I did find about 7 other passengers who were on the same connecting flight all wondering around lost wondering what was going on. We were able to piece together some info a few of us received different emails from WOW giving different info. By sharing with each other we realized we could book an airport hotel and they rebooked us on flights the next day. But not one of us had complete info and only by talking to each other could we piece this together. Finally after over an hour someone who worked at the airport, not WOW, got someone from WOW to speak to us and get a bus to take us to the hotel. We were told be ready for a bus to arrive by 3.30am in the morning to take us to the airport. Was there a bus nope, no bus. There were way more WOW stranded passengers at the hotel who arrived after us. The hotel called their shuttle service to come at 4am and take a huge bus full of all the passengers WOW stranded in Iceland and then again at the hotel. Huge thanks to Airport B&B. Now the rebooked flight is delayed, by how much who knows. Will we ever get to Berlin, who knows. Zero trust in WOW and not booking with them again, oh and that $500 fare ended up being $775 with seats and carry-on luggage. So if you care about getting to your destination in a timely manor and communication when things go wrong, I do not recommend WOW.