WOW air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 578 reviews
3/10
No Skytrax Rating
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4/10

"a horrible first impression"

(United States)

Trip Verified | On December 29th 2018 a friend and I were flying from Newark to Keflavík. We didn't hear the calls to board and lost track of time while we were eating, we admit fault to this. When we realized our flight was boarding, we ran to the gate. They representatives at the gate were the nastiest I've ever seen. They were talking to us like we were stupid for an honest mistake. They were making us feel so bad, telling us how everyone was waiting for us (which clearly we felt bad about enough) and how selfish we were, even threatening to not let us get on the flight when I snapped back at one of them. First of all, we knew we messed up. But as a customer service representative, it isn't your job to scold us like we're children. It was a horrible first impression of the airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNewark to Keflavík
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience ever"

(Canada)

Not Verified | Toronto to Munich via Keflavik. Absolutely terrible. They sigificantly overbooked the flight. More importantly, they offered no information about options except a phone number that put you on hold for 30 minutes. After finally getting through, you are speaking with a call centre in India that had no information about the flight. Customer experience was all downhill from there. Worst experience ever. I will never fly with them again. One star is too many for a flight that never happened.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Munich via Keflavik
Date FlownOctober 2018
Ground Service 12345
Value For Money 12345
no
2/10

"Do not fly with this airline"

(France)

Trip Verified | Baltimore to Paris via Keflavik. Do not fly with this airline! They categorically refuse to honor claims, even when the delay (and mine ended up being 30 hours, because of the infrequency of their flights!) is due to their maintenance issue. Not to mention by the time they finish nickle-and-diming you, you could have flown in comfort with amenities on a "regular" airline. Shudder. Terrible experience. I'm not giving a "0" because I did, after all, arrive safely.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaltimore to Paris via Keflavik
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"an unpleasant experience"

(Canada)

Not Verified | Toronto to Copenhagen via Reykjavik. I recently flew with Wow and had an unpleasant experience. I booked for a big seat and they cancelled one of the legs for the return journey where they replaced the big seats with normal seats. They overbook the route and just say "sorry for the inconvenience". They refunded ~$32 as part of the whole inconvenience caused. This is totally unacceptable. Please be cautious when choosing WOW air.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to Copenhagen via Reykjavik
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"I do not recommend WOW."

(United States)

Trip Verified | This is my first time with WOW, when I saw the $500 fare I checked out reviews and thought it looked fine. I don’t mind no meal on a flight, not really a fan of airplane food anyway. I thought the connection seemed tight but it was what WOW advertised. So the flight out of Chicago was delayed. No reason was shared, no real info, it was just delayed by about 2 hours but the flight crew announced over the speaker on the plane. “They will hold your connections for you and we will make up time in the air”. Well that was a lie, don’t announce things that aren’t true. So once we got inside the airport multiple connecting flights were missed so there was a line 30-40 people long with 1 only, 1 WOW employee giving directions. Really WOW, you couldn’t do anything to assist all the passengers at that point? So after waiting 20-30 minutes in the line the lady tells me follow the arrivals signs and an agent will be waiting to direct you. Was there an agent, absolutely not. But I did find about 7 other passengers who were on the same connecting flight all wondering around lost wondering what was going on. We were able to piece together some info a few of us received different emails from WOW giving different info. By sharing with each other we realized we could book an airport hotel and they rebooked us on flights the next day. But not one of us had complete info and only by talking to each other could we piece this together. Finally after over an hour someone who worked at the airport, not WOW, got someone from WOW to speak to us and get a bus to take us to the hotel. We were told be ready for a bus to arrive by 3.30am in the morning to take us to the airport. Was there a bus nope, no bus. There were way more WOW stranded passengers at the hotel who arrived after us. The hotel called their shuttle service to come at 4am and take a huge bus full of all the passengers WOW stranded in Iceland and then again at the hotel. Huge thanks to Airport B&B. Now the rebooked flight is delayed, by how much who knows. Will we ever get to Berlin, who knows. Zero trust in WOW and not booking with them again, oh and that $500 fare ended up being $775 with seats and carry-on luggage. So if you care about getting to your destination in a timely manor and communication when things go wrong, I do not recommend WOW.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteChicago to Berlin via Iceland
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not honour seating selection"

(United Kingdom)

Trip Verified | Baltimore to Gatwick via Keflavik. Be aware, if you choose to book premium seating and change your flight, after paying the penalty fee for changing flights, WOW air will not honour your previous seating selection, even if it was prepaid on your previous booking.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaltimore to Gatwick via Keflavik
Date FlownDecember 2018
Value For Money 12345
no
1/10

"very unpleasant experience"

(United States)

Not Verified | Los Angeles to Berlin via Keflavik. I had a very unpleasant experience with WOW air. They first decided to change the aircraft type on the route from LAX to KEF which resulted in us having to land to refuel in Canada (+1 hour to a 9-hour flight). Then our prolonged flight got they delayed by another hour, and finally placed me into an aisle seat next to the lavatory in the very back of the cabin even though I paid for the reservation of a window seat in the first 10 rows. They also refused to refund me the seat selection price even though I effectively got placed to a random seat (which is their default free option). In addition to this, the ground staff and their call center specialists are rude and unhelpful and there is no entertainment of any sort even on the long-haul flights.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Berlin via Keflavik
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"made the stupidest mistake"

(United States)

Trip Verified | Los Angeles to Copenhagen via Reykjavik. I’ve made the stupidest mistake of booking with Wow for the second time - first time I booked, made a mistake, called 1 minute later and even though i just wanted to change the flight to another wow air flight, I had to purchase an entirely new ticket. This time, I’m supposed to fly on the 20th December with a two hour layover in Reykjavik. I get a text 3 days before my flight saying that they’ve had unforeseen circumstances and that i’m going to fly on the 19th of December instead. This means that i will have 16 hours of layover instead. I can see that there is a flight from Reykjavik to Copenhagen on the 20th of December that would allow me fewer hours of layover but because my flight is from Lax to Copenhagen, with a layover in Reykjavik, they cant just change my second flight to reduce my layover. It is absolutely insane how inflexible the customer service for this airline is. Oh and you thought that i would get some type of compensation for this inconvenience? $0. Actually i have to pay for this mistake because i am missing an extra day of work.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Copenhagen via Reykjavik
Date FlownDecember 2018
Value For Money 12345
no
1/10

"the worst airline ever"

(Australia)

Trip Verified | Rekjavik to Amsterdam. This is the worst airline ever. The flight was delayed over an hour on the way to Iceland which made us super late to our appointment on the island. I forgot to take my travel sickness tablet and the flight attendants refused to give me water and asked me to pay for it when the flight took off. Luckily the person sitting next to me offered to give me water. On the way home there was only a 20 minute delay however baggage claim took over an hour to get which made us miss our next flight. We were not able to check in our luggage for our next flight as we had 30 minutes left and the flight was already boarding passengers. Because of this we had to book a new flight to get back home. We were stranded at the airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRekjavik to Amsterdam
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no respect for nothing"

(Canada)

Trip Verified | Paris to Montreal via Keflavik. I had never ever seen an airline like this. It’s been 7 months that I’ve been waiting for my 900$ compensation for a cancelled flight. I was stuck in Iceland for 24h. They keep telling me the payment is in process, but they are never paying me. It’s in process since 5 months. No respect for the aerial transporters european laws, no respect for the clients, no respect for nothing! Never book a flight with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Montreal via Keflavik
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no