WOW air

✅ Verified Review | Brussels to Toronto via Reykjavik. There are many reasons why I will not be choosing this airline again. There is no value in doing so. Baggage is extra (checked bag-$95, carry on-$70) You have to pay to choose your seats online and if you don't, you will be seated separately than your travelling partners. No food or beverage is provided and even items such as water are about $5. There are no TV screens on the plane. They hassle people about the size of their (paid) carry on and warn people that if it seems too large there will be an extra charge. When all the extra charges and hassle are taken into account, the value for the money is 0. You can find other airlines that are very similar in price that include all of the things that WOW air deems extra. I cannot think of a single positive thing that this airline provided me, not even a cheaper price than other airlines. I found myself saying WOW alot, but only out of shock and frustration.

✅ Verified Review | Bristol to Keflavik. They pride themselves on being very "Wow" and are all humorous and fun when flying with them, but if you have any issues post flight they are incapable of providing any kind of customer service. I left my phone in the pocket of the aircraft, which was then (we assume) stolen. I have so far spent around 5-6 hours trying to communicate with them. They are not able to provide me with any kind of loss report (which my insurance company require) and they persistently refer me to the Icelandic police at Keflavik airport who will not provide this either. If you try to call them to speak to someone, it goes through to a call centre where they hardly speak English or Icelandic and then they just say that they deal with fares and tickets only. Facebook contact is an option but they have just replied with exactly the same (copy and pasted) response each time. Complete amateurs. Do not fly with them, fly with Icelandair instead. Add to this, dirty seats, torn seat pockets and constant up-selling - it's a winner - not!

✅ Verified Review | Keflavik to Boston. On my return flight from Iceland, I was placed on standby. At the last minute I was able to board. I was told my luggage would be on the plane. When I got to Boston, it was not there. Someone representing WOW (and possible other/all the airlines) was there to file a claim and assure me the luggage would be delivered to me in person. I would be contacted. I was not. At this point, airlines are notorious for placing the bags on the next flight (when placed on standby), but I was not contacted. The WOW site directed me to a couple of phone numbers to contact the Boston airport baggage. All were bad numbers. At this, I was still in Massachusetts (eventually on my way home to San Diego). I contacted the airport for another bad phone number to the luggage ground crew. I contacted the Iceland airport and they verified that my luggage was sent to Boston the next day (all kinds of confirm #s were provided). I contacted WOW regarding the fact that the airport isn't getting back to me. I would soon be leaving Massachusetts, making retrieval a bit tricky. I told them that I had at least three bad phone numbers for the baggage handlers in Boston. I still got nothing. I then flew Southwest into San Diego. As I arrived home, I got a call stating that my baggage was in Boston (no kidding, I had been stating that fact. I simply needed someone to call me back). I was told that the luggage would be shipped overnight to me. It was not. When my bag arrived (10 days later), it was damaged. Now, I have been in a run around battle with WOW regarding damages. I try to remind them that if they had gotten back to me when I sounded the alarm, I could have retrieved my luggage in Boston. Instead, I'm getting the run around as to who is responsible. Had WOW been responsive, I would have received my bag a day late. No big deal. Now, it is a big deal. WOW refuses to take ownership of a problem created by themselves.

✅ Verified Review | WOW air did not wow my family at all. Our flight from Miami to Iceland was 7 hours and 40 minutes and included no complimentary water or snacks. They charge for bringing bags into the cabin ($49.99 online or $99.99 at the gate. Yes you read correctly, for carry-on). They charge for water about $7.00, terrible food in ultra-small portions is $11.00 or more. If you want to watch a movie they "rent" ipads for $25.00. The temperature on the plane is freezing and I saw 2 passengers complain and were told something would be done about it, however nothing changed. In the middle of the flight, they move a cart down the aisle, selling "Iceland merchandise" and drinks. Also, they prohibit passengers from opening liquor purchased at the airport on the plane, but will gladly sell small liquor bottles for $9.00 each. If you must fly with this airline, buy food and water at the airport and bring it on-board (also have a blanket or jacket with you). It is up to you to make the flight comfortable.

✅ Verified Review | I don't know where to start because there were so many unbelievably awful things about WOW air and this trip from Stockholm to Baltimore via Reykjavik. The fees for the bags are outrageous! Charging $50 to take a bag into the cabin with you. And $75 to get your bag checked and taken into the cargo area. The money we "saved" on these tickets plus the baggage fees for roundtrip actually cost more than a ticket on another airline. We will not be duped again. The seats on the plane between Stockholm and Reykjavik were okay and there was adequate knee room. So why did the plane for the longer flight to BWI from KEF have smaller seats with less knee room? Ridiculous! Charging for drinks? Including a glass of soda or juice, and not offering free glasses of water. No snack packs of pretzels or peanuts. Now our flight from KEF to BWI was diverted due to horrible thunderstorms was understandable for safety reasons. No problem with that especially after we'd already experienced some really bad turbulence earlier. However, keeping us on the tarmac with the "fasten seatbelt" sign still on, telling people not to get out of our seats for almost an hour while we waited for the captain to get information and directions was unforgivable. And when people started to get out of their seats to stretch their leg muscles, etc we did NOT appreciate being castigated by the flight crew for not obeying the lit seatbelt sign. We were tired of sitting for hours and hours and needed to stretch our muscles. There were several passengers who expressed a desire to deplane and were told 4 different stories from 4 different crew members on why that was not possible. During this waiting time, the crew hid themselves at the front and back of the plane behind the bulkhead so as to not see or be seen by passengers. This was not helpful to a plane full of frustrated anxious passengers. When we finally got word that we were going to get refuelled and fly back to BWI, the crew continued to hide and be not helpful or communicative with the passenger questions about connecting flights and luggage. You would have thought, that due to the inconvenience of being diverted, the crew would have offered all passengers a free soda or juice but NO they continued to hide from us. We were 4 hours late in arriving at BWI with many people missing their connections and we were offered absolutely nothing by this cheap, unfeeling ridiculous excuse for an airline for the anxiety, frustration and inconvenience - no apology, free drink etc. Nada. Nothing. Zilch. Never again WOW air. Never again.

✅ Verified Review | This was the worst flight I ever took and I fly a lot. During the 9h between Los Angeles and Reykjavik, WOW air staff never turned off the light even though it was a night flight. Seats were not only uncomfortable but it was also impossible to expand them at all. I asked for a glass of water after 6h of flight, and they told me I have to pay for the bottle. And they were quite rude. I felt sorry for the staff, because keeping people happy with such a bad plane and awful policies must really be a challenge. I can somehow understand the policy "0 water" when it's a short flight. But on a 9h flight, it's dangerous not to make sure the passengers stay hydrated, and it's completely immoral not to give them even a glass of water. I paid 1,000$ for the trip (back and forth), and I have never experienced such poor quality in a flight. I am very disappointed with this company. I am telling everyone I know not to fly with them, and I will surely never book another flight on this airline ever again.

✅ Verified Review | Los Angeles to Keflavik. What a joke this airline is. Engine trouble delayed this flight. Rude customer service agents both at the terminal and at there call center They were clueless in how to help rebooking and tried to put me on a flight 2 weeks after. Clueless about everything. Frustrating trying to solve my issues as they really did not care. Customer agent stated that's what you get buying cheap tickets. Do yourself a favor and stay away from this airline.

✅ Verified Review | San Francisco to Paris return via Keflavik and I had a great experience. I made sure to measure my carry on and personal item before flying, and had no problems at the airport. My carry on was weighed once at check in at SFO. I am a person who drinks a lot of water, so I made sure to bring 2 water bottles onto the plane (I refilled one from the bathroom sink while on board as well!). They do sell water, coffee, snacks on board, for a fee. I recommend bringing snacks for the flight as well. The KEF airport has lots of dining options, and I bought a sandwich on my layover for the second leg of my journey. The plane was very roomy, I had lots of leg room in my standard seat. The flight attendants were very nice on all the flights. Overall, I would fly WOW again. The price can't be beat and the experience was hassle-free and a great way to start and end my trip in Paris.

✅ Verified Review | Several months ago I purchased 6 'Big Seat (essentially Wow Airlines premium cabin), one-way tickets from Paris to San Francisco via Keflavik. I spent over $5,000 USD. Yesterday we took those flights. From Paris to Keflavik we did receive the “Big Seats”, and they were good. However on the long flight from Keflavik to San Francisco we did not. We were simply handed the economy boarding passes and without any explanation or apology. We were given a very confusing excuse and suggested we get a refund. I was extremely disappointed, especially since we had paid a large sum well in advance of the flights. No one from the airline informed of us of this change. We happened to notice the seat numbers on the tickets and two encounters with WOW employees resulted in a very glib response of, “we’re all sold out. You’ll have to get a refund.” Incredibly incredibly frustrating as I was a person they were in fact sold to. And to add to the frustration when on board - we had paid for meals as part of the premium tickets, which their on-board crew had no record of (luckily I had the confirmation email). The whole thing was an incredibly frustrating debacle. It felt like an airline run by indifferent teenagers.

✅ Verified Review | Miami to Frankfurt via Keflavik. It's the worst ever. Very uncomfortable seats from Miami (aircrafts from Keflavik to Europe had much better and comfortable seats). They advertise low prices but you end up paying way more. Seats are expensive if you want to reserve one. Bags are super expensive (checked or cabin). They actually charge you 4 times for a round trip flight. Since all their flights connect in Reykjavik, you have 4 segments and they charge bag fees for each segment. The flights are crowded, food is not great and it costs a lot. Reykjavik airport is also super expensive. After you add all these extra money you spend, you realize you come close to what other major airlines charge for the same flight. Without the hustle and stress. Their airport and gate agents are really bad, very strict at enforcing bag size. If you think flying with personal item is ok, I did it but it was very difficult. You have to limit to min and it's very inconvenient. Your vacation or once in a life time experience becomes a stress and you will be super tired. Nothing to be Wowed, to be amazed!