WOW air

✅ Trip Verified | Baltimore to Reykjavik. WOW has the worst customer service ever seen. This goes across the board from ground agents to the flight attendants. Our flight crew was terrible from Baltimore to Reykjavik. When we board the plane no one was greeting the passengers. During the flight upsell stuff was the only goal of the crew. They barely answered simple questions and when they answered they were plain rude. In Reykjavik during my return the ground crew were so rude I really could not believe it. I understand the company rules and being a discounted airline, but I cannot accept people being rude to a paying customer. Being discounted airline seems like gave these people licence to be rude. Take it or leave it is the attitude! Pay more fly respectfully.

✅ Trip Verified | Boston to Dublin via Keflavik. Airline is a complete shambles. Sold me a $50 seat after loads of emails they refused £30.99 tho it cost me £42.15. Apparently this is not their problem. I’d recommend paying extra to fly with a respectable airline.

✅ Trip Verified | San Francisco to Delhi via Reykjavik. Very disappointing airline. They nickel and dime you for everything. Checked in Baggage: $175. Carry-on bag: $75. Water on flight: $3. Snacks: $5-8. Meals: $12-18. Cocktails: $8-12. In flight movies: None. In flight WiFi: None In my attempt to find the best fare from SF to Delhi and back, I found a fare of $1200 via Kiwi.com. But get this. I had to change my flight dates after booking, and Kiwi.com charged me $400 for that. Plus all these charges by Wow, and a ridiculously winding itinerary, my trip has now cost me $2400. Such a lousy experience. A big rip-off. WowAir and Kiwi.com - 2 thumbs down!

✅ Trip Verified | Brussels to Montreal via Keflavik. I got approved for about 350$ of baggage damaged (request number 538729). The issue is that I never got paid and since then I am not getting responses from the baggage team. I am not sure if that is the way WOW air operate or a huge lack of customer support response.

✅ Trip Verified | Copenhagen to Reykjavik. WOW air asked him to pay an abusive price for his hand luggage (90 euros). The hand baggage had the appropriate size and less than 10kg. I wrote several times to the company and they dont give me a satisfactory answer. The same day my son took a flight with Norwegian and nobody asked him to pay any fee for his hand lugagge. This is an abusive attitude from an non-serious flight company.

Not Verified | Toronto to Milan via Keflavik. WOW has the worst customer service ever seen. I was supposed to leave from Milan to go to Toronto on January 9th, and my flight was canceled. I called WOW in order to switch to another flight, and I had to check the flights myself because the person who was supposed to help me just wanted to refund me instead of finding another flight, or send me to Montreal, which is 600 km away from Toronto. When I asked what I was supposed to do to go from Montreal to Toronto, she said: find another flight. Since I insisted a lot, they found (or better, I found) a flight on January 4th. I was supposed to leave on January 4th to go from Milan to Toronto: the plane was supposed to leave at 9.30 am, ad it was delayed at 8.30 pm. I called WOW in order to understand when my next flight (from Iceland to Toronto) would be, and none was able to tell me for sure what would have happened: they insisted that I would go to Iceland first and then understand from there. I bought another flight. So, don't fly with WOW, when something happens they are just not able to help you in any way, they do not communicate well and they don't care about their clients.

✅ Trip Verified | Toronto to Delhi via Keflavik. Horrible don't buy and save your time. I bought this flight since it was at a decent price. The flight departed 2 hours late all the passenger were carried to aircraft by bus. You can only carry hand bag 12kg and 1 check in 20kg. Aircraft was so small dont even have charging plugs. Keflavik airport is so small you wont find any US based charging slots the USB ports dont work. You need to pay for everything even a for water, everything i eat i had to pay. They canceled my return flight that was on 14 and asked me to call them. I called them and managed to get it on 13th then few days later they sent me another email that they have cancelled the 13th flight as well and refunded me that half of the ticket as WOW air dont have any flight running for the whole month. WOW air is super garbage airline.

✅ Trip Verified | On December 29th 2018 a friend and I were flying from Newark to Keflavík. We didn't hear the calls to board and lost track of time while we were eating, we admit fault to this. When we realized our flight was boarding, we ran to the gate. They representatives at the gate were the nastiest I've ever seen. They were talking to us like we were stupid for an honest mistake. They were making us feel so bad, telling us how everyone was waiting for us (which clearly we felt bad about enough) and how selfish we were, even threatening to not let us get on the flight when I snapped back at one of them. First of all, we knew we messed up. But as a customer service representative, it isn't your job to scold us like we're children. It was a horrible first impression of the airline.

Not Verified | Toronto to Munich via Keflavik. Absolutely terrible. They sigificantly overbooked the flight. More importantly, they offered no information about options except a phone number that put you on hold for 30 minutes. After finally getting through, you are speaking with a call centre in India that had no information about the flight. Customer experience was all downhill from there. Worst experience ever. I will never fly with them again. One star is too many for a flight that never happened.

✅ Trip Verified | Baltimore to Paris via Keflavik. Do not fly with this airline! They categorically refuse to honor claims, even when the delay (and mine ended up being 30 hours, because of the infrequency of their flights!) is due to their maintenance issue. Not to mention by the time they finish nickle-and-diming you, you could have flown in comfort with amenities on a "regular" airline. Shudder. Terrible experience. I'm not giving a "0" because I did, after all, arrive safely.