✅ Trip Verified
| Frankfurt to Los Angeles via Keflavik. Baggage arrived a week later on our California tour. WOW-Air does not pay! During our 23-day individually planned US tour, my baggage did not arrive in Los Angeles or could only be delivered to Los Angeles seven days later. This was, according to the airline Wow-Air in Boston. In this baggage were all my clothes and all the cosmetics of both of us. This led to significant disabilities and rescheduling of the individually planned round trip. WOW-Air offered me instead of the required € 763 (expenses for clothes, cosmetics, medicine, contact lenses, increased fuel costs and parking fees) only a lump sum of $25 per day. This is €137 and is just a fraction of the cost we had in addition. In doing so, you plead that I can continue to use the newly purchased clothes and cosmetics at home. This is logically not possible, becaus many cosmetics in the end was duplicated and could not be taken home for space and weight reasons. In addition, all these purchases would not have been necessary if my suitcase had arrived properly. In USA you have to visit an eye specialist for new lenses. Even the eye specialist costs in the amount of 100€ were not considered. In addition, 13 calls were required to receive the case after a week in Los Angeles. I submitted a screenshot of it. But this cost assumption is denied. Just the detour from Death Valley to Los Angeles Airport cost us a whole day and is ignored by WOW-Air. WOW-Air employees are consciously playing against each other and sticking to their delay strategy. I have already sent a lot of information and evidence twice, but they continue to be ignored. The way in which a paying passenger is handled here is extremely disrespectful. It becomes clear that WOW-Air is not interested in a fair solution to the problem. Nor are you interested in customer satisfaction. This was our first and will have been our last flight with this airline.