Wizz Air

✅ Trip Verified | Varna to Luton. I am a regular flyer with Wizz as I live in Bulgaria and work in the UK. So, generally I think Wizz is good value, on time, clean comfortable cabins (if you have long legs buy your seats in rows 1, 12 or 13. If you join the Discount scheme you get good value for money and the premium package for frequent flyers is well worth it as seat selection etc is free when you pay the annual fee. Priority boarding I have only had one negative experience and this was at Sofia airport on an internal flight, poorly organised but this is not usual for Wizz. The cabin crew are usually friendly although sometimes they are tired on late flights. On board service is good. Announcements from the flight deck are sometimes inaudible or heavily accented and of no use. Negative - Luton in middle of winter, they process you like cattle and leave you (including old people and young children) out in the bitter freezing cold and not for 5 or 10 minutes, can be more than 30 minutes.

✅ Trip Verified | Flew Wizz Air from Luton to Sibiu. Terrible, miserable, unhelpful staff. Felt like a caged animal, being 6”2 there really wasn’t any room. Very uncomfortable. Long delay leaving Luton which couldn’t be helped as the weather was bad but no information was given. Would not fly again.

✅ Trip Verified | Flew Doncaster to Warsaw Chopin. The Wizz Air staff were efficient and professional. Priority boarding is worth the extra money as it allows you to cut the queue's and also guarantees your on board extra bag. I had an on board meal of baguette and tea which was reasonably priced and very nice. I flew on an Airbus A321 which was only 10 months old so very modern and clean. Highly recommended airline. Travel Tip: Choose rows 1-3 with priority boarding.

✅ Trip Verified | Berlin to Budapest. Wiz Air doesn't have a priority queue at the gate, so even if you pay for priority, you won't be the first one to enter the aircraft. Moreover, I was even prevented from taking my hand luggage inside the cabin, so I had to put it in hold. It took 7 weeks for Customer Care to reply on my complaint. They answered that even if there was no priority at the gate, there must have been a bus, and I should have been the first one to enter the bus. There was no bus. Don't pay for priority boarding. It's a scam.

✅ Trip Verified | Flew Wizz Air from Budapest to Larnaca. Best low-budget Airline I have flown! The whole aircraft made a very clean and proper impression. For the first time in my life I did not feel the stressy and hectic way of work here, which is so typical in Western Europe. Staff still smile here from the heart!

✅ Trip Verified | I flew with Wizz Air on January 29, from Sofia to Madrid, it was a nice flight, the cabin crew were very nice and attentive. During the three and a half hour journey I felt very comfortable at all times. I also ordered some snacks that were cheap. The seats were comfortable and the legroom was spacious. Very good job Wizz Air, I highly recommend it!

✅ Trip Verified | Kiev Zhuliany to Cologne. Very attractive prices, even for extra service, and good quality of service. Clean aircraft, efficient boarding allowed us to depart and arrive on time, clear website and smartphone app, professional crew.

✅ Trip Verified | Barcelona to Riga. Departure was late about 1 hour. Like most low-end companies, they make money on everything so that ticket price seems lower in comparison sites or whatever. Even if you happen to wish to seat next with your spouse it is "paid extra". First priority is given to drinking and eating passengers, especially if they are well known to cabin crew. Since the plane was not full, I asked if it is possible to relocate my seat, because I would like to sit next to my spouse. On boarding I was promised that, but it did not happen - the crew was busy, driving trolleys of drinks, sandwiches, perfume and stuff. Maybe I should have done it myself, even though it is against rules? These are things that airline should not do in this competitive market.

✅ Trip Verified | Flew Gdansk to Allesund. Appalling customer service. This was the third holiday with Wizz Air. When things go ok, they go ok. There is nothing more to it. When things need attention or handling, the Wizz system shows the worst of an airliner with rules so strict it is impossible to accept its own mistakes. 2 days before return trip we wanted to buy extra luggage. The Wizz webpages malfunctioned on first attempt, failing just before I expected a receipt for the luggage purchase. Ok, I thought, I'll try tomorrow, I'm sure its working again by then. Tried again the next day. Tried from two different computers, and one cell phone. Same malfunction. Thought that now they know about it, and its time to get to the airport. When the error has been there for days, it should be possible to handle it at the airport. Of course not, they dont acknowledge the error or their responsibility for having working webpage functions, when their whole service is surrounded on customers handling ordering etc. Customer service wont pay me back the airport fee of course, and only repeats its my own responsibility. It's simply amazing to treat customers like this. What planet was Wizz founded on? Do they save money on angry customers?

✅ Trip Verified | Vilnius to Rome Fuimicino. Boarding in Vilnius was quite messy, all passengers have been checked at gate and after this they had to wait on stairs for quite a long time, even those who had bought Priority pass - so actually there's no reason to buy it. The plane was located quite far from terminal building but we weren't taken there by bus, we had to go on foot. The aircraft is very cramped, the flight was fully booked and there wasn't enough place for hand luggage onboard so many passengers had to put it under the front seat which is not comfortable at all. However, all aforementioned is quite acceptable for a low-cost carrier. But after take-off it became extremely hot and it was very difficult to breathe, almost all passengers continued coughing during the whole flight - I suppose there were some issues with air conditioning? Nevertheless, the cabin crew was great, takeoff and landing very smooth, and the schedule has been followed to very punctually. But I find the issue with air conditioning absolutely unacceptable.