Wizz Air

London Luton to Belgrade return. Nice relatively new aircraft; punctual on both flights I welcome the absence of reclining seats as these can inconvenience the person sitting behind. My only criticism is that is that it is not possible to book allocated seats. This results in a free for all at the aircraft.

LTN-KBP. Wizzair's seats are very soft and wide but the legroom is extremely tight and it would be much more pleasant if the passenger in front could not recline their seat back further restricting your legroom. Other than that the cabin crew (all Polish) were smiling well groomed and acted with professionalism throughout the flight. The flight took off and landed on time with no issues at all. Wizzair have an "Extra Legroom" option available for a surcharge I think I will take advantage of this next time I am on a 3 hour flight with them. On a shorter sector I don't mind. For the price though they offer excellent value for money.

Flight from Bergamo-Cluj delayed 5.5 hours because of technical issues. Was given a McDonald food voucher for snack and drink but told in the departure area that it was only accepted on a different floor before passing the security check. Checked-in online but website was so slow the connection was timing out so I had to pay 10 euros for a piece of printed paper at the airport that was trashed when I was given another boarding pass. Seats are cramped and not reclining. Unless broke get a decent carrier. The price of tickets is cheap indeed but everything else is a rip-off.

Turku-Budapest return flight flight was on time drinks on the plane affordable seat is comfortable but you cannot recline crew nice with not perfect but good english bags not too late after landing. Price was good bag costs some 10-20EUR per check in other than that the flight was all together like 60EUR.

I booked Katowice-Doncaster. The flight was delayed from 1940 to 0900 the following day. We were left in the departure lounge with no access to hot drinks or food during this time. A hotel was offered at 0200 but with no guarantees of when we would return to the airport and requiring us to reclaim bags etc. Information in English was almost totally impossible to find. The airline staff at the airport were mostly invisible and when present handled this totally unprofessionally. We were given a certificate by GTL Lot to prove the flight delay. I complained and received an email promising to deal with it. A month later nothing. A further email got a reply "fill in our form" - I had! The staff are obviously incompetent and poorly trained.

HHN-KTW-HHN. Very low fare (30 EUR return) payment a little complicated if you want to wire (cheaper than credit card). HHN-KTW slightly delayed airplane and seat pitch acceptable for a low cost carrier buy on board affordable). KTW-HHN operating while major carriers had flights cancelled due to snow. Boarding punctual departed 1 hour late due to air traffic restrictions. Would use them again. Much better than Ryanair.

My flight from London Luton to Zagreb had been cancelled twice : first time they had no fresh cabin crew and the second time because they did not have a plane for rebooked flights. There was no communication between airline and the airport staff until the very last moment of flight cancellations. If I have known after the first cancellation that the Wizz wasn't able to cope with cancellations backlog I'd not have rebooked my flight with them I'd used alternative routes. They have no consideration or care to their passengers and I have no wish to use them again or recommend them to anyone.

Cramped late and surly but cheap. However God help you if you need extra luggage or need to discuss anything - offices never open phones lines are £0.75 per minute - and play music to you for the first 15 minutes. Overall not a money saver and makes you feel like cattle.

We pre-booked a transfer through Wizz Air for when we flew Luton - Cluj. We waited an hour for our taxi and decided to phone to ask where it was only to be told that they had picked someone else up and no they weren't going to send anyone out to get us no they weren't going to refun the money and that in fact it was all our fault! We had to pay for another taxi to take us to our hotel which was half the cost we had already paid through Wizz Air. I tried to claim the money back from Wizz Air I have written 2 emails and 6 weeks later I am still awaiting a response. Think twice before using!!

Luton - Prague - Luton. Snowy weather and two excellent journeys. Delayed return flight due to poor conditions and given vouchers to be used for refreshments at Prague airport - only 2 hrs delay so quite impressive. Efficient check ins and polite helpful staff on both journeys.