Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1434 reviews
3/10
3 star Skytrax Rating
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1/10

"not a low cost company anymore"

(United Kingdom)

Trip Verified | Luton to Larnaca. As Wizz Air customer service told me that the system is trying to seat families together but make the check in ASAP I woke up and done the check in exactly 48 hours before departure hoping to get seats together as buying them would be a rip off. So I checked in and me and my daughter are seating in one place while my husband is seated on a different place and there are many 3 seats together available. Also they made sure the seat next to us was taken so we can't buy only one seat. Also buying extra luggage is so expensive for this flight and we had to rely on the tiny carry on bag. Soon we will have to pay for that as well. So this is not a low cost company anymore. I'm very upset.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLuton to Larnaca
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never book WizzAir again"

(Cyprus)

Trip Verified | Luton to Larnaca. We were waiting in the boarding and 45 minutes they decided to give a nonsense reason for the long waiting. Also, most of the people that travel with WizzAir had problems with their luggage as they did not reach their destination on time. I will never book with WizzAir again even if the ticket fare is £10.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLuton to Larnaca
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"staff very rude"

(Romania)

Trip Verified | Bucharest to Luton. Every time when the departure is from Bucharest the staff that is checking the tickets is very rude. All the rest is ok. They always find problems to your luggage and this is happening only from Bucharest.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBucharest to Luton
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Wizz Air have become greedy"

(Iceland)

Not Verified | Keflavík to Gdansk. Been a customer several times since 2005 but Wizz Air have become greedy, lazy and the seats are really uncomfortable. I've flown with many airlines all over the world and Wizz Air has the worst seats ever! Also, its very annoying and makes me angry that when checking in online together with a travel companion they put you in opposite ends of the plane and will not let you sit together unless you pay a lot of money extra! I don't care if they're sometimes cheaper but I've had enough.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKeflavík to Gdansk
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"get the best experience"

(Serbia)

Trip Verified | Dortmund to Nis. The flight was extremely good. Wizz Air is a low-cost company but you get the best experience. All you need to know about entering an airplane or a ticket can be easily found on their site. You just need to be well informed.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDortmund to Nis
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the seats are so tight"

(United Kingdom)

Trip Verified | Timisoara to Luton. Poor service from starting with the boarding. Announcing gates will be open in 5 min, they are actually opening in 40 min. The plane looks flimsy, the seats are so tight that even I’m 1,60m and still struggling to fit in, let’s not even talk about spreading your legs a bit.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTimisoara to Luton
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the lowest of the low"

(United Kingdom)

Not Verified | Luton to Ljubljana. Quite simply the lowest of the low. Useless and rude. Avoid at all costs. They charge you £33 to print a boarding pass and employ the most incompetent people they can find. It's almost as though they do it on purpose.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLuton to Ljubljana
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"a rubbish flight"

(United Kingdom)

Not Verified | Cluj-napoca to Liverpool. At the airport they wanted to take my over sized baggage away without giving me a receipt or labeling it and staff were not polite in these situations which made it worse. So not a good start. I fly several times a year and this plane had the worst leg room experienced. I am 6ft but can always get my legs in, even if tightly. On this plane I had to sit in an aisle seat to be able to get one leg in on an angle and the other in the aisle. Because I was bolt upright I couldn't put my head on the rest. No recline to help either. Hence a rubbish flight.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCluj-napoca to Liverpool
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Don't fly with this airline"

(United Kingdom)

Not Verified | Luton to Larnaca. Wish I read some of these reviews before I flew with them. Got ripped off big time. Got charged at the gate for our cabin bags £48, the same bag I fly every where with. How clever were they. They wait until you get to the gate when you have no one to give your case too before dropping the bombshell on you. I said I have no money and they said leave it and get it back on your return flight. They said get priority on the way back and you won't have this problem. We did and thought we had for £20, however, when I called to confirm why its only for one of us, they said, it's £14 for the case and £6 for the admin fee. I explained, I did it on line which clearly says it free but no she argued it is what it is. Tried several times to check in online but couldn't. Got to the airport and was charged 70euros to check in. We explained we tried and they said, sorry they are only doing what they have been told and if we don't pay, we can't fly. The only reason we checked in coming back because one had seat at 4 and the other at 26 row going over to Cyprus. They never charged us at Luton to check in but return they did. Don't understand how they keep changing the rules to suit themselves and not the customers. The staff are so rude and not very helpful at all, you have to pay and that it. No apology or explanation. Don't fly with this airline. Pay a little more and use another airline as they will always find another charge to hit you with. The bosses really need to be looking at what is going on with their airline otherwise they will go the same why as a lot of other airlines, down the pan. Diabolical Experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLuton to Larnaca
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"friendly and efficient"

(United Kingdom)

Trip Verified | Excellent journey from London Luton to Budapest with Wizz Air. My experience from start to finish was outstanding, the airline is very efficient in the handling of luggage and as long as you pay clear attention to the cabin bag requirements you will be absolutely fine and avoid any fines. We were initially very sceptical of flying with this airline with its bad reviews, however we were delighted to find that the airline was excellent. The flight itself was smooth, seats were spacious even for my 6’4 partner. All staff we encountered were friendly and efficient. Thoroughly impressed!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Luton to Budapest
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes