Wizz Air

✅ Trip Verified | Budapest to Luton. Worst airline I’ve flown with, they'll charge you for anything they can, 40euro per person just to check in at the airport! And the hand carry allowance is just a ridiculous little backpack. Will never fly Wizz Air again

✅ Trip Verified | The online check-in assign couple who book flight together at opposite end of the plane and both middle seats! At the time of check in, 71% of the seats are empty, we thought with so many seats available we should be able to sit together as both of our name are under the same booking code. They assign my seat at the front of the plane and my husband at the very back of the plane and both middle seats. Then immediately take me to the page where I can pay for our seats so that we can sit together, and they are £9 per sit per trip, so it will be £36 more if we want to sit together. They try to bully and extort us and the behaviour is intolerable.

✅ Trip Verified | Gatwick to Budapest. Just avoid this airline. My flight to Budapest was delayed nearly an hour, and by the time I went out of the airport it's over 1:20am. I needed to find ways to call the B&B owner in the midnight at 3am when I got to the centre. On my return flight, there's a guy at the gate holding a ruler measuring passengers' baggage and I was told that my luggage was '3cm longer' than the allowed 40cm and then they charged me 25 Euro (there were still a lot of empty seats in the end; a 3cm longer luggage was totally okay for the spare space). Two more innocent couples and a passenger without chek-in online beforehand were also charged a great deal. I don't know whether there were more passengers being charged, as I was called to the front to pay for my 'oversized' luggage. I have to say that if these policies are so important, then the airline should put this on the front page of their website. The attitude of the guy dealing with the luggage size was particularly unfriendly, and it's just like a policeman checking whether I am a criminal. The feeling was totally awful and I was not well respected. Just choose other airlines such British Airways or Ryanair to avoid unexpected delays or charges.

✅ Trip Verified | Lisbon to Luton. Today was charged 37 euros due to airport check in. The app did not show me any warning or reminder. Later at the airport when demanding to write down a complaint was Informed there is none and actually Wizz does inform at their website. Be careful with Wizz Air. It's just one more dodgy company trying to suck your pennies whenever possible.

✅ Trip Verified | Avoid this unprofessional and greedy airline. Trip Lisbon-Kiev 9 May 2019 The flight was rescheduled to the next day (22 hours delay). This great company just left all passengers alone for a night in the airport with absolutely no support from their side: - no assistance with the hotel - no assistance with food or even a bottle of water - no help was provided at all. There were many passengers with kids, pregnant women, elderly people. Please avoid this airline, it is the only way we can show them they need change their behavior or just close their business if they don't respect their passengers of all categories. They were in breach of each and every EU rule.

✅ Trip Verified | Tirana to Luton. Very dissatisfied and angry with this airline. They like to rip people off. My wife and I were on our way back to Luton. We tried to check in online however their website was not working properly. Even though when we tried to do this on a laptop, phone and on different browsers and site still was not working. When I went for help to Tirana Airport they charged us €35 euros each for check in and €20 for a carry on which was within allowance (and the same carry on we had from Luton to Tirana (only one piece as we went away for less than 48 hrs)). On the same flight, half of the passengers who had to board had the same problem as us because the website was not working. As they did not want to miss their flight they were obliged to pay. As soon as we landed I complained to Wizzair online. Next day, I received a reply just copying and pasting their terms and conditions. They did not even bother to investigate this matter, no apologies no nothing. Also no refund she wrote. I replied back saying that I do not want copying and pasting paragraphs, I want a reply from the highest manager as her email was not addressing all my points and she showed no remorse. I received a second reply next day and again it was from her (they seem to not have a manager at all). At the end she wrote the following: " I would like to inform you that Wizz Air has exhausted its internal complaint handling process" which shows that I should not bother them anymore and as she mentioned in her previous email again "no refund". This airline makes sure that the online check in does not work all the time so they can cheat the passengers at the airport. At this point, I don't care about the money but I am annoyed how this airline treats the passengers. They seem to have a ready made (reply) template for all the complaints as they might receive receive quite a few a day.

✅ Trip Verified | Budapest to Rome. While I have nothing special to say about the onboard staff (they were neither nice nor rude, almost non-existent, I would say), I was appalled about the attitude of the Wizzair staff at the airport. First of all, the boarding gate did not appear on the display for long time (even though we were very close to the departure time). When it finally did, the number was accompanied already by a flashing "BOARDING" sign which put pressure on us. The gate was A17 so we followed the signs and at one point the signs indicated a direction for gates A12 - A19. Here it's when I noticed, on the side, a Wizzair staff screaming something which I could not understand so I went to her asking what is that she was saying and she was extremely rude and basically shoved us (not indicated) to another Wizzair staff (would have not been easier to put a sign akin to "A12 to A19 except Wizzair passengers" rather than having that rude woman screaming?". So we went to this other person, this time a man who was checking the boarding passes and the size of the backbags without ever lifting his head and with the utmost scary expression. He sent me on one queue while my friends to another. When I asked him why, even though we were on the same flight, he sent us on two different queues, his brusque reply was: "There is a difference, just go". Is this a normal reply to someone who is asking you something? To a customer? I fully understood that it deeply bothers them when someone ask them a question, silly or clever that it may be, they just don't want question. I wonder why they chose this job and why there are allowed to treat people this way. Since this left me with an unpleasant mood, I will never spend another penny to fly with this company, not matter how cheap it is compared to other airlines.

✅ Trip Verified | Budapest to Athens. They charged me 70€ for my baggage because the wheels were exceeding the check. Normally the charge was 60€. The flight was delayed 1 hour delay.The reason was that the gate was announced 50 minutes before take-off. The gate was something like an openair lane through the rain and cold. Just use another company if your budget is close to the prices of Wizz Air.

✅ Trip Verified | Luton to Tel Aviv, A day before my flight they sent me a message that my flight was cancelled, they said they were issuing me a full refund and I had to book another flight. I booked a different flight and instead of refunding me, they gave me 'wizz air credits'. They scammed me out of £600. When I called them they put me on hold for 25 minutes then hung up. I then received a £55 telephone bill for that phone call. The flight itself was late, and our 6 hour flight included no food or snacks. I asked for water during the flight and no one would give me any free. Avoid this airline like the plague.

Not Verified | Katowice to Luton. They charged us £18 at check in because our 5 year olds Trunki carry on case was 0.5cm too large We complained to customer care and had an unhelpful patronising reply in broken English. They attached a made up invoice showing £13, it was £18! We are previously loyal customers who have literally spent thousands of pounds in 10 years. Beware if your kiddies have a Trunki they will stiff you £18 in Katowice. No problem with the lovely handlers at Luton just the sour faced jobsworths in Katowice.