Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1434 reviews
3/10
3 star Skytrax Rating
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9/10

"nothing to complain about"

(Germany)

Trip Verified | Riga to Dortmund. This year I flew 5 times with wizz air and it was all on point, nothing to complain about. Fresh and modern looking aircraft, friendly staff, seats were good for low-budget airline. I am happy when I see that Wizz Air has a offer for my travel route
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRiga to Dortmund
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"a horrible company"

(United Kingdom)

Trip Verified | Vilnius to Luton. Just a horrible company. They purposefully create problems for their customers in attempt to rip them off, getting out of it by having some language in the small print. One such behaviour is closing online check-in before you fly and then charging totally unrealistic charges at the airport. I saw so many other people get caught out too. Other horrible behaviour involves purposefully seating you apart when seats together are available in attempt to get you to pay for the privilege. Again no other airline functions this way, with the simple objective of catching you out as many times as possible. I have complained the the aviation authority as I don't think it should be allowed.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVilnius to Luton
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"No consideration for elderly"

(Paraguay)

Trip Verified | Budapest to Madrid. Avoid using at all cost. Worst flight and ground crew ever. No consideration at all for the elderly. No wheel chair facility nor seats for elderly at waiting line. Rude flight crew.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBudapest to Madrid
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"a very nice flight"

(Netherlands)

Trip Verified | Vienna to Eindhoven, a very nice flight. Seat was 12A with extra legroom. Flight was almost on time. Cabin crew was young but did a good job and was very friendly.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVienna to Eindhoven
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Overall okay"

(Ukraine)

Trip Verified | Vienna to Kiev. My flight was purchased for 45 euro including priority, big carry on and 20 kg hold bag. Web-site easy to navigate and with all fees and charges easy to understand. While their bag charges and carry on allowances are reasonable if not generous, the seat charge is overestimated, but when you don't mind middle seat you can skip it. Another big minus of Wizz is their seat. Uncomfortable. Even exit row with extra legroom. The angle of recline is just bad. Legroom is bearable. Ryanair seats are fine with similar legroom. Wizz seats are not fine. In-flight catering options are slightly overpriced and not very appetizing. The rest was positive. Toilets are available and clean, no lines. Cabin was clean. Boarding was usual low cost with bus ride on departure and walk to terminal on arrival. Take off and landing bang on time. Check in at Vienna airport was ok, bag in Kyiv appeared on the belt in 5 min after immigration. Overall okay, but all the negatives are around seating policy and arrangement. Will fly again.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVienna to Kiev
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"35 Euros to print boarding pass"

(Israel)

Trip Verified | Bucharest to Tel Aviv. Bad company, They know how to take money from people. I paid 60 Euros for a 13.5kg baggage and 35 Euros to print the boarding pass in the reception.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBucharest to Tel Aviv
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"horrific customer service"

(United Kingdom)

Trip Verified | Luton to Larnaca. Absolute horrific customer service. Rude staff and check bag in on basis of wheels not size. Told me I had to pay for my bag cause they only took a set number of wheels bags per flight yet never indicated before that wheels were an issue. Then on flight had loads of room spare. Plus my bag fits under seat. Have flown numerous airline very regularly and have never been treated like this.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Larnaca
Date FlownMay 2019
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Service and crew were good"

(Netherlands)

Trip Verified | Eindhoven to Vienna. A great experience with Wizzair this time. Altough the flight was delayed by 2 hours it was a nice flight. I was seated in 12F wich has extra legroom and a great engine view. Service and crew were good and prices for food and drinks were also quite good.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEindhoven to Vienna
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"use the paying service"

(France)

Trip Verified | Budapest to Nice. When you book for another person than for yourself (the one having the account) you really have to verify that you uncheck a little button. I still haven't found out, because as I booked for another person and automatically Wizz Air put me as the flying person, no way to review or to change. So I saw the mistake only when I got the booking mail - too late. Although I contacted the customer service right away, it was finished. No "sorry for the inconvenience, yes of course we arrange this mistake" like many other airlines already did, or "sorry that our website is not clear". The only answer I got was "please use the paying service, and this is 45€"!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBudapest to Nice
Date FlownMay 2019
Value For Money 12345
no
2/10

"coercion is not acceptable"

(Portugal)

Trip Verified | Baku to Frankfurt via Budapest. Cheap yes, but coercion is not acceptable in any type of business. Add in the yelling and inappropriate comments and you get the client service provided by Wizz Air at Budapest airport.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBaku to Frankfurt via Budapest
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no