Wizz Air

Not Verified | Cluj to Basel. All deception, in Cluj-Napoca no contact person on site although there is a basis driven. Wizz rips off passengers in which you have to pay another 35€ check in fees at the airport, although previously checked in online. Just because I have looked seat change option, which is advertised by Wizzair until departure and offered for a fee, you are automatically charged at the airport fee for 35€ again must have valid Bording kard available.

✅ Trip Verified | Luton to Lviv. You cannot take your luggage in a cabin if you didn’t pay priority pass. I think it’s outrageous having a small bag and have to leave in a hold luggage. Stewardesses are not very friendly and smiley.

✅ Trip Verified | Kjevik to Gdansk. We did not receive an SMS about online check-in, only by e-mail, and therefore had to pay extra fines for 6 tickets. This was a unexpected, and very expensive extra cost! And a very bad start to our holiday. This is very bad customer service and conditions and we are all sure to not use this airline ever again.

✅ Trip Verified | Budapest to Gatwick. Appalling, they charge you for normal sized hand baggage! We had to pay 25 euro at the gate. No other airline does this. They also charge you 60 euro for checking in at the airport. Absolutely shocking. Will never use again!

Not Verified | Bucharest to Oslo. I flew WizzAir, June 2019, and it was my first flight ever. Despite all the bad reviews, I had a wonderful experience with them. I had the Light “plan” selected with Wizz Priority added. I had no issues or whatsoever regarding my cabin luggage (did not have any checked-in baggage), the process at the gate went smoothly and very quickly (might be worth mentioning that on both outbound and return flights, the gate opened with a delay but regardless, everything went pretty fast afterwards). You only get priority when boarding the bus and at the gate, when they do the check-in, not when boarding the aeroplane like one may think. The cabin crew were very friendly and helpful, the outbound flight was extremely smooth, no turbulences at all, the returning one had a few moments where it was slightly shaky. Yet, it was all good. The online check-in process was very easy. Be aware that if you do not check-in online, you pay a fee for the airport check-in. As for the luggage again, they even let this woman with a bag that clearly exceeded their dimensions limit in the cabin. Maybe she got lucky. Overall, I would fly Wizz again and I will in December, the same route. Absolutely love it. No “hidden” or “extra” fees as long as you read their rules carefully. For everybody else complaining, it is a low-cost company after all. Comparing it to other low-cost companies, I find Wizz the best when it comes to fares and services and everything else. It cannot get better than this.

✅ Trip Verified | Athens to Luton. Disaster from start to finish. The most ridiculously unorganized company I have ever flown with I would strongly discourage you from flying with them. I probably don’t even have enough lines to describe the nightmare of flying with them. Mostly the 4 hour delay that put me into my destination at 4 am, the shuffling at the airport, the extra fees although I had tried to download the pass on my app that wasn’t working, the rude agents. It was so ongoing. The follow up “customer service” has been pathetic and infuriating .

✅ Trip Verified | I booked a flight with Wizz Air from Vienna to Stockholm. Two weeks before the departure, I was notified of a time change of the departure. When I tried to check-in online, the system showed that "online check-in is not possible for disrupted flights". As I arrived at the check-in desk at the airport, they charged me 35 EUR for airport check- in, although I had absolutely no other option of checking in. When I claimed a refund due to the system failure via e-mail, customer service staff dismissed it since I have not contacted their Call Center when online check-in didn’t work. First, the e-mail with the flight rescheduling never mentioned that I should contact the Call Center when online check-in doesn’t work. Second, Wizz Air charges 1.081 EUR/minute for their Call Center. Wizz Air exploits their customers by hidden fees and extra charges. Never book a flight with Wizz Air!

✅ Trip Verified | Lisbon to Luton. Terrible experience with Wizz Air Priority which is a total joke. Lisbon airport terminal 2 can't accommodate the number of passengers it receives nor can it process priority boarding. I was one of the last to board. A true nightmare experience. Flight delayed three hours, arrived in London in the morning.

Not Verified | Budapest to London. Beware Wizz Air. Hidden charges everywhere. The cost of the flights tripled once add ons combined. Didn’t open online check in until after we left home then charged 60 euros per person for airport check in. Of course we had the option to not fly, I am unlikely to use this airline again.

Not Verified | Cluj to Bari with Wizz Air. Flight was nice and cabin crew so friendly. I had a 30 minutes delay but it did not affect my trip. Cabin was modern and cozy. I really recommend this airline for short flights and low prices.