Wizz Air

✅ Trip Verified | Tel Aviv to Luton. Worst airline booked as it was a cheap flight and needed to get home quickly to see a sick relative. I printed my boarding pass and later found out my carry on bag was too big. So I went online and paid the extra 23 euros to get Wizz Priority. Even though have the evidence on my phone off my purchase, they scanned my boarding pass (printed before I paid) and said there was no record of me paying. I had to pay again. They have me a sticker to put on my bag. I then got to the gate and they scanned my pass again, said I needed to pay third time. I luckily got the girl who checked me in was close by and remembered me. Do not fly with them.

✅ Trip Verified | Luton to Kutaisi. Really uncomfortable seats, they are all crammed together and there is not much leg room at all. The captain announced that we are delayed for 40 minutes due to the windy weather (OK-I can take that), than after 40 minutes they announced that we need refuelling now and we need to go back to terminal. Refuelling ended and then 2.5 hours after waiting in this overcrowded plane they announced that the crew is due to finish their shift and we need to wait for the other crew members to come and take over. The plane started get going three times in the first hour of waiting and we all thought that it was ready to flight. I am terrified when the plane takes off and lands and every time it started accelerating I thought we were taking off and I started praying to myself. It was just a torture and my stress levels hit the roof. I panicked so much that I decided to leave the plane. Children started screaming. We were not even offered a glass of water nearly three hours sitting there like prisoners. I left the plane after 2:45 hours and not sure how long more it was delayed. Well done other passengers who remained seated there but not everyone can cope with stress in the same way. The positive thing I have got to say is about the flight attendance, they tried to persuade me and handled the situation in a professional way.

✅ Trip Verified | Tel Aviv to Budapest. Worst flight experience we had. Their computer gave me and my wife two separate places on opposite ends of the plane on both flights, so we couldn't sit together. Many other people on the plane were in the same situation. They do this on purpose to ruin the flight experience and try to force us to pay to choose seats so we could sit together. They could have given people seats together in random places and charge for the option to choose the seats location. On the flight tickets it said we can fly with 10kg of luggage, so we brought 2 small luggage cases for the plane. When we were at the airport we found out that we can only bring small backpacks with 10kg, not small luggage cases. This was not explained anywhere when we bought the tickets. We had to pay 100 Euro to fly with our small luggage cases on both flights. And we gave up the option to travel with a big luggage case like we always do because it was too expensive to add this option. After paying the extra 100 Euro the flight tickets were more expensive than other airline companies we could have chosen. These things should have been clearly explained to us before we bought the tickets. There was no free service, all service costs an additional fee. I knew the food on the plane would be for an extra fee. But they didn't even offer people a glass of water. The seats were uncomfortable and could not recline back, so I couldn't sleep on the two flights. On the flight back the temperature in the plane was high, it was hot and I was sweating the whole flight. We will never fly with Wizz air again.

✅ Trip Verified | Luton to Kutaisi. Wizz Air is the worst. The plane was meant to take off at 17.15. The pilot tried to take off at 18.30 then realised there wasn’t any fuel. So back to the airport we rolled to fill up. Still sat here at 20.30, while they change crews. Uncomfortable seats. Unfriendly staff. Not so much as a smile. Barely an explanation. Some passengers fled after the no fuel business. Not even offered drinks. I hate this airline. They’re now saying we should take off in 40 minutes ie. 4 hours late. It will be 5am by the time we land in Georgia if indeed we do arrive. Avoid this airline at all cost. Will update later.

✅ Trip Verified | Flying with Wizz air from Luton at the end of July was a bit of a shambles - this was due to people making their own queues and then people pushing in. Also we had to put our suitcases which were under 20kg in the oversized baggage area which we have never had to do before and we have had the vases for 10 years, which we had to queue for again. Also when you were boarding they left you in a tunnel for a good 20 minutes in the heat before allowing you on the flight. But the staff were friendly and the flight wasn’t to bad apart from the nearly two hour delay. Although the floor did look like it needed a good hoover. Coming home A much better experience the young lady at check in was brilliant she had great customer service very friendly and made us feel very happy with the service. I wish I had got her name but the flight number was W9 4460 08.08.10 @ 2.20pm. She really did make our journey home better and we would fly again with Wizz air because of her (I hope she gets acknowledged) The flight was organised better still had to wait 10 mins in the tunnel to board the plain but that aside I’m quite happy with the flights. The food was ok as well nothing flash but edible 7/10, gave an extra point due to the lady checking us in from Larnaca.

✅ Trip Verified | I’ve just returned from Ohrid to Luton having been charged 35euro each for my family of 5 because I checked in at the airport. On the outbound journey from Luton I wasn’t charged when I checked in and nor was I informed of any charge. None of my family take a phone abroad (no electronics – unusual I know) and wouldn’t have been able to check in online even if we had been informed at Luton. Having spent £2400 on the flights for a 3 hr journey – getting hit for another 175euros – this adds to the generally poor Wizz Air experience – an absolute rip off. I fly 12 or 13 times a year for work to various countries and have never seen this. Wizz Air needs to be overt with key terms at the point of booking – this was not clear and is not in the flight details I was sent at the point of booking. Upon searching – it is in the terms and conditions link through to the website if you look under ‘checking in’ (whoever goes through reams of t&c’s in a contract to make sure there’s no hidden charges?). Scam. I won’t be flying Wizz Air again.

Not Verified | Friendly staff, on-time departure and easy/fast boarding from both the front and the rear of the aircraft. Flew Malmö to Gdansk, and despite the short flight duration the cabin crew offered snacks and drinks. They offered to relocate some of our fellow travelers, while on board, so that we could sit together. Would not say that it is a world-class airline, but considering the cost I would recommend this airline.

Not Verified | Luton to Budapest. Wizz air was a horrible experience. On the inbound and outbound the flight was delayed over an hour. No communication to passenger about the delay. Then the boarding happened at a very slow pace. The most appalling is that I had to pay €25 for a hand luggage which was half empty for being 2cm bigger then their dimension. So you know you have to pay to have a normal size hand luggage that all other airlines accept! I will never fly Wizz air again and I think this is the worse airline I used!

✅ Trip Verified | Luton to Prague. Awful! Booked the flight (specific seats too) however accidentally put in the wrong email address. After calling wizz air 3 times at £1.45 a minute for a total of 45 mins (being hung up on once after given the most useless information) I finally got through and after asking if I had to change my email address was told they could give me a check in ID number - great! No. This if the first time we've flown and at no point was I told to check in at least 3 hours before the flight! So got to the check in desk, was told I had to pay £67 just to check in. I haven't even got on the flight yet but already feel like I've been messed around so on top of my £287 flight I've had to pay another £132 on phone calls and checking in fees. Just to top it off I didn't even get the seats I put in. We are at opposite ends of the plane... Never again!

✅ Trip Verified | Athens to Budapest. We booked our flights extremely early but the prices weren't cheap. Wizz air changed flight times by 3 hours and sent us an email with the details of the change. We got an email to confirm the change we did. When it was time to check in we followed their instructions and downloaded the app and put our details in (we almost always check in for all our flight) and tried to check in. It wouldn't allow us and told us to go to their website. We then went to the website and tried to check in and we had issues again. Got a message saying that there was a disruption to the flight. So we printed out all our documents and went to the airport and told them we had issues checking in online using their app and website they told us we had to pay 35 euros to check in at the airport. We told them there was an issue with their system and it wasn't our fault. They forced us to pay the additional 70 euros. Ended up being the most expensive flight for us. There was another 30 odd people who found themselves in this same situation on this flight and were requested to pay 35 euros. They are money making criminals.