Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1434 reviews
3/10
3 star Skytrax Rating
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1/10

"do not care in the slightest"

(United Kingdom)

Trip Verified | Budapest to London Luton with Wizz Air. The airline over booked my flight and I currently don’t know if I can board it with my partner. I can not see any reason they would do this apparent from pure greed! They obviously do not care in the slightest about their customers but only making money! Avoid this airline at all cost! On the inbound flight there was no air conditioning and it was too hot. Absolute rubbish. I shall never fly Wizz Air again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBudapest to London Luton
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Total disappointment"

(United Kingdom)

Trip Verified | Larnaca to Luton. Our flight started with an almost 1-hour delay, we got off in Luton only for them to tell us our luggage was left in Larnaca, completed some forms in the lost and found of the airport and told us in a couple of days they would be delivered to us. I called lost and found 10 times and they never answered, never. Imagine my frustration. I haven't been able to shower since my stuff and everything was in my bag, I can't study because my books are in my luggage and there is just no way of contacting them. I don't have enough money to be spending on extra stuff that I should have with me from the moment I got to the UK. Total disappointment. Never again. They sent us an email telling us to trace our luggage with a number we never got from the airport. Well done.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLarnaca to Luton
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"flight attendants were nice"

(Romania)

Trip Verified | Milan to Bucharest. Cabin was clean, flight attendants were nice. The only thing i can complain about is the passengers that use this flight. They make your flight a nightmare, but it’s not Wizz Air’s fault
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMilan to Bucharest
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"do not respond to my emails"

(United Kingdom)

Trip Verified | I was supposed to flight back from Cluj to Gatwick but they told me that my flight was overbooked so I was not allowed to board. They told me that the next Wizz Air flight I could take free of charge would be 5 days later and if I could not wait 5 days, it was my responsibility to book another flight. I had to spend £635 to buy a new ticket to come back home on time. They told me that I would receive £400 compensation. One month later and I have not received anything. They do not respond to my emails nor my calls.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCluj Napoca to Gatwick
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"very vague and misleading"

(United States)

Not Verified | I was not able to check in online for my flight nor did I get an email about my flight. My Wizz account said that I had no upcoming flights but I was still charged almost $40 to check in at the airport. I emailed them about it after and they told me I should have called them about the issue before I got to the airport. I was traveling internationally and the rates for such calls are astronomical. Despite their website glitch they told me that the amount was non refundable. They also sent me the ‘fine print’ they send every customer which is very vague and misleading. You might as well use a real airline if you’re going to pay the same amount when they make mistakes. Also, the plane is definitely one owned by a budget airplane. It’s worn out and needed new carpet.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOslo to London Luton
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"wizzed my money away"

(United Kingdom)

Not Verified | Luton to Athens. Flew to Athens with this carrier and the outbound journey was ok. About 72-48 hours prior to my flight home I tried to check in online but the website stated that online check in was not available, no problem thought checking in at the airport would be fine, boy was I wrong. Got to the airport in plenty of time, and was told we couldn’t check in until we paid 70 Euro for 2 of us. We were told to keep receipts and we could claim our money back via their website on our return home. Tried to do just this but were told no. I urge you if you want to hold onto your hard earned money then try another carrier. They certainly wizzed my money away.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLuton to Athens
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"flights were delayed and allocated random seats"

(United Kingdom)

Trip Verified | Birmingham to Budapest. I would heavily recommend against Wizz Air. A terrible airline that because of its cheap prices seems like a stable choice to fly with. Both of my flights were delayed and allocated random seats, the plane on the way there was dirty having gum on the table and a grubby back chair in front. On the way back from our holiday we were told we had to pay a premium to fly home as our bags were too big for carry on. We explained we had already flown here by the same airline with the same bags and they forced us to pay 50 euros upfront. We went through to the gate to find no other passengers had paid for 'Wizz Priority' and we had paid for no reason. We also had our flight delayed by 1hr 50mins and then there was no priority boarding and it was a scrum to get onto the plane. What a terrible end to our holiday, I have since contacted customer services who less than care and are of no help. Avoid at all costs, pay the extra money to fly with a reputable airline that wont try to scam you.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBirmingham to Budapest
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Avoid at all costs"

(United Kingdom)

Trip Verified | Larnaca to Luton with Wizz Air. Avoid at all costs. Charged €25 for a small cabin bag at the gate. Cash only and no change available from the ground staffs wallet! Departure 1.30 hrs late, not cleaned and surly cabin crew. I thought I had reached aviation rock bottom with Ryanair, but Wizz make them look like Singapore! Never again. Date of travel: September 2019.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLarnaca to Luton
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"Good price/quality ratio"

(Netherlands)

Trip Verified | Good price/quality ratio. Departed on time, arrived on time, sort-of friendly crew. My (limited) expectations, which were in line with the cost of the flight, were met.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEindhoven to Warsaw
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"a horrible company"

(Austria)

Trip Verified | Milan to Vienna. Just a horrible company. Bugs during online check in, terrible service, messed up boarding (they don’t really care if you priority or not, everyone go on the same bus), etc.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMilan to Vienna
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no