Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 631 reviews
4/10
3 star Skytrax Rating
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Wizz Air customer review

(United Kingdom)

London (Luton) to Budapest on July 3rd 2013. We were delayed for 12 hrs in London - basically waiting at the gate. No one from Wizz was there to say sorry or even offer a free bottle of water. Eventually people from the sub contractors turned up who refused to take any ownership for the delay. The airline knew there was a problem with the plane but simply lied about it at check in presumably to avoid any requirement to give us anything in the way of compensation. On the plane the captain made a nice speech apologising for our treatment but this did not extend to giving us so much as a free drink. Bottom line is that Wizz seems to do everything so cheaply that there is no- one to help if anything goes wrong with your flight. I would try and avoid Wizz in the future. Really not worth it unless absolutely unavoidable.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Wizz Air customer review

(Germany)

HHN-TGM and return June. Our first trip with Wizz Air and probably not our last. Flights were on time in both directions and were promptly boarded with the minimum of fuss. We found the baggage allowances adequate and staff were not checking other than a few people who were obviously over the limit. We had paid for priority boarding which worked very well and extra legroom although the standard legroom looked perfectly adequate. If I was travelling alone I probably wouldn't bother with either. The cabin crew were efficient and courteous. There was no hard sell as with Ryanair and some of the other low cost carriers - for that reason alone I would fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Wizz Air customer review

(Belgium)

CRL-OTP and OTP-CRL. Very good for a low cost decent even in terms of legacy carrier standards. Their hold luggage policy is very generous - the limit is 32kg of hold luggage which is more than any other LCC or legacy offers nowadays. Clean airplane perfectly on time gracious and very nice staff in Romania.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Wizz Air customer review

(United Kingdom)

W6 8002 London Luton - Vilnius 24 May. Return W6 8001 Vilnius - London Luton 28 May 2013. I flew Wizz Air for the first time a couple of weeks ago. The crew were friendly and the plane was very clean. All in all I had a pleasant and safe flight - the only thing I would suggest is that they allocate seats to avoid the scrum. Would use them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Wizz Air customer review

(United Kingdom)

LTN-BUD. Worst experience with any airline 7 hours delay with no explanation all they did was give us 2 food vouchers totalling 12 euros. We were only going for a weekend break and it was 4am Saturday morning by the time we got to our Hotel. Seats were cramped and uncomfortable and judging by the other comments here watch out for their luggage size scam.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
na

Wizz Air customer review

(United Kingdom)

After waiting at the departure gate at Prague airport for nearly 2 hours for a scheduled flight that had been delayed we were given free meal tickets and told to return when called. However the call never came. We returned to the gate which had been closed and with a number of other disgruntled customers we were told by Prague airport staff that the airline had cancelled the flight all Wizz Air representatives had gone and we would have to arrange our own way home. We were able to book a flight home with BA and the airport were able to find all customers free accommodation. I am grateful to Prague airport staff for their help but Wizz airlines were abysmal.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Wizz Air customer review

(United Kingdom)

My wife is currently at Budapest airport with an unexplained 3.5 hr delay. They do not have not enough planes to cope with even the slightest problem and their staff all go missing when angry punters are looking for them for explanations. When it comes to checking if your cabin bag is too big to take for free they have lots of staff. When it works it's ok but they are greedy and customer service stinks.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Wizz Air customer review

(United States)

My wife and I flew from Budapest to Frankfurt. Plane was on time. Everything else was poor. The flight cost was not the cheapest being about 130 for both and having them charge you for every additional item. We were confused about the carry on requirement and our one bag was too large good on any other airline but a 30 expense on this airline in addition to the earlier cost. They provide nothing in the 2 hr flight without you having to pay no water no peanuts nothing unless you pay. The seating was the most cramped we have ever experienced with some spacious seats in the middle and you guessed it you have to pay extra on the spot for those seats also. Overall a regrettable experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Wizz Air customer review

(Poland)

I flew from Warsaw to Budapest and back. The ticket was cheap less than 20 EUR for both ways. The attendants were friendly and the flight was on time. Altogether good quality for a reasonable price I felt no difference in quality compared to many legacy carriers.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

Wizz Air customer review

(United Kingdom)

Waited all day in departure airport with 'Delayed' message showing and no explanation. Then 'Cancelled'' appeared at 6pm and still no one from Wizz Air to explain. Eventually asked to pick up luggage and queue up at Menzies desk. After 1 hour queuing we were told by them to use our own phones to rebook if we wanted to get on next day's flight as their computer was 'down' No one there from Wizz Air to organise or apologise.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no