Wizz Air

✅ Trip Verified | Just terrible. Everything is an extra charge. Even booster seat for child. They make Ryanair look good. Insufficient ground staff means you better enjoy queuing too, and be sure to get to the airport very early. Be warned!

✅ Trip Verified | As I was browsing through the additional services offered by Wizz Air, the Wizz Air website wrongfully redirected me while purchasing Wizz priority for my return flight and led me to purchase an additional baggage for my outbound flight. I tried to contact Wizz Air's customer service as soon as I completed the payment through their payment phone numbers but the operators refused to help me, arguing the website was working. I assure you it's not. I was using the Chrome browser on my desktop computer and the website probably messed up between different services I had been browsing. As a result, upon an expense of 26€ for my outbound and return flights, I had to spend a total of 34€ for Wizz priority and an additional 31€ for the wrongfully purchased additional 10kg luggage. Furthermore, no protection against the Covid-19 emergency is adopted in flight. Passengers are seated really close and the flight attendants do not warn those who are not properly wearing a mask. I will never fly with Wizz Air again.

Not Verified | After last year returning from Turkey with Wizz air being charged and extortionate amount for a few kilos of excess baggage I swore that I would never ever use them again but because of the lockdown and flight complications we needed to fly to Athens this summer so I’ve booked tickets from Wizz from Luton to Athens. Again the company's service was absolutely despicable, we attempted to check in 24 hours before could not find two seats together, and when we boarded the plane the pilot assured us that the flight was full. On observation after take off there was at least 15 pairs of empty seats on the plane. In view of the current situation with lockdown and the airline industry I think they would be well advised to liven up their act and provided a better service.

✅ Trip Verified | Only my second time to fly with Wizz air. I got a ticket for £25 return. Then you pay for various extras. I paid for 10KG luggage I didn’t actually need. I thought I was signing up for priority but to be honest I did the booking quickly and didn’t read everything. Trick is to read very carefully regarding the numerous add on options. I only had a really small bag so didn’t need that add on at all. What I should have done was chose my seating at the time of booking. I waited till after and it ended up costing me more. No doubt about it, their software will stick you in a middle seat, probably far away form anyone else in the booking. Trick is to select your seat at the time of Booking. I am 6 ft so needed an aisle seat. I got this. The flight was manageable for me, even though my other leg was pressing against the seat but it wasn’t uncomfortable. With my other leg in the aisle as much as possible. Was an hour and a half late on the outbound and 30 min late inbound. On the outbound this was an airport issue. New plane. Good take off and landing. On the return MXP to LTN would like to give a special shout out to Marta who was very nice, polite and friendly. Good experience all round. My flight came to £95 with the extras but still cheaper than other airlines. The days of mega cheap fares are still there as long as you have no luggage and take it as it comes. Again £25 for a return to Italy isn’t bad. They handed Covid measures well. They constantly reminded people to wear a mask which was good. But obviously the plane was full. They couldn’t observe social distancing, so of course mask wearing essential. Thanks.

✅ Trip Verified | Valencia to Vienna. All-round excellent. The ticket was a really good price. The plane arrived on time. The seats were surprisingly comfortable - leather seats with ample legroom. The staff were professional. Food and drinks were offered for an additional charge. My bags arrived with me.

Not Verified | Take your money for no flight and no credit - had return flights for 2nd April, Vienna - Reykjavik - Budapest cost over Aud $2200 cancelled mid March due to Covid and government flight restriction, only premium call rates so had to contact via twitter etc.. Told to manage booking, reverted money to Wizz Air Flexi account and the credit expires 90 days later and yet cannot leave country. They have been far worse than any other airline I have dealt with, nothing short of thieves.

✅ Trip Verified | First experience with Wizz out of Vienna did not start nicely since after booking my trip to Bremen I received an email informing me that my outgoing flight was changed to the following day. Since it was planned to be a 10 days trip I accepted it, soon after that I received another email with the information that my inbound flight was moved forward one day because of "operational reasons". So accepting this again finally meant that my entire trip was cut down from 10 to 8 days. The next point on the downside was that after these changes I got the information that my flights were unable for online check-in. However my partner could check-in online without problems although I was the one with the so called "priority" status. Because of that I ended up with center seats on both sectors. I have to mention that check-in on both airports was smooth and done within 2 minutes. I also have to say that for short flights the Wizz Airseat configuration is acceptable but definitely not what you would get on premium airlines (230 instead of 200 allows an idea how tight everything is). The crew was nice and seemed to be motivated and drinks from the onboard bistro service were sold at reasonable prices. Both flights landed ahead of time and WIZZ managed the new COVID procedures very well and distributed the necessery health declarations during boarding. Would I recommend WIZZ for short flights? Yes I would, I would like to believe that the flight changes were owed to the extemporized schedule they still have after the total lockdown of air traffic.

✅ Trip Verified | After Wizz messed up my name on the boarding pass, I was unable to check in online and was charged extra 169 Euro. They then promised a refund, but now 8 months later the money have not come through. I have provided them with all the requested information, but they just stopped answering. Worst customer service of any budget airline. Will absolutely never fly with them again.

✅ Trip Verified | I bought the expensive (FLEX or something) ticket for 1 July from Luton to Thessaloniki for 26th July. The Greek Government said that direct flights from the UK to Greece would continue to not be permitted from 1 July (they were not permitted during June, and they were thinking of allowing them from 1st July onwards, but changed their minds, and first announced that on 26th June). He also said that the official announcement was going to come out on 29th June. I didn't want to wait till 1 day before my flight for WizzAir to cancel it (and I found out from others that they ended up cancelling it on the 30th and a mere 14 hours before the actual flight), thus I tried to book another flight. In that effort, I ended up cancelling my ticket which led to the first ridiculous policy they have - it takes 72 hours for them to put the "refunded" money into a "Wizz Air account", why 72 hours? The second ridiculous policy is that after they added it I would only have 3 months to book another flight with them, otherwise they keep the money, which is ridiculously short even for pre-COVID times, it should be 12 months at least, and probably 24 or 36 now that COVID is around. I would have found that reasonable. But regardless, I couldn't wait 72 hours to book another flight with them, so I ended up booking with another company for my actual flight. Once the 72 hours passed, my money was added to the "Wizz Air Account", after which I proceeded to try to get a refund to one of my actual bank accounts. In that process, they ask for the reason for the refund, and they have two new options "Cancellation initiated by Wizz Air due to COVID" and "Cancellation initiated by customer due to COVID" - I picked the second option, assuming that there is a difference from a similar cancellation pre-COVID times, and thus that I would actually get a refund (otherwise what's the point of having such an option). Apparently, cancelling my flight due to COVID (a flight which was gonna get cancelled for sure by them eventually) and having bought the more expensive ticket wasn't enough to get a refund. They hide behind T&C and maybe legally they are ok with doing so, but personally I find this bad practice, ridiculous, and won't ever be using them again.

✅ Trip Verified | In the space of less than a month I had two flights cancelled, one from Lisbon to Vienna and back due to covid-19 reasons, and the other from Lisbon to Belgrade because they decided to start the operation one month later. I currently have both cases at court for compensation and all the extra costs that were non-refundable, namely accommodation. Can't think of a worst experience than this and made me really sad because I always wanted to visit Serbia.