Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1434 reviews
3/10
3 star Skytrax Rating
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1/10

"Just don't fly with Wizz Air"

(Australia)

Not Verified | I flew Wizz Air from Suceava to Luton three months ago. My baggage, along with around 20 other passengers was not loaded onto the plane. We arrived in Luton and mobbed the arrivals carousel and eventually a wizzair person arrived and said that the pilot was supposed to tell us that our baggage wasn't here. Obviously, he hadn't done that. The poor ground handler did not explain the importance of a PIR (Property Irregularity Form) and that it had to be filled out at the airport terminal. The website does not explain that properly. Of course, that form is not available online and has to be filled out at the airport of arrival. i had to stay two extra days in London (with all of the costs incurred) and I live in Australia and of course Wizz Air does not fly to here. Two days later, I went in a taxi back to Luton Airport to collect my delayed baggage. The ground handlers did not explain the need for a PIR and I flew back to Australia. In order to try and recoup the expenses incurred, I tried the call centres. They call are no help as they say you have to physically go to the airport you arrived at. God help you if you are trying to navigate a fatal accident, or serious injury. I am around USD5k in the hole thanks to them. Just don't fly with Wizz Air.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSuceava to Luton
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the most unprofessional airline"

(United Arab Emirates)

Not Verified |   Wizz Air is the most unprofessional airline in the world. They have cancelled my flight without any notice and refuse to provide me with a refund. When I call them, they say they have already issued a refund but when I ask for proof of transfer, they tell me to send an email and wait for a reply within 1-2 months. I went ahead and sent an email to which the auto-reply from their end was for me to contact their customer service on the phone! Their only aim is to scam people, steal their money and then ghost them so that they do not have to provide the money back. I have no idea how this airline is still operating to be honest.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAbu Dhabi to Uzbekistan
Date FlownJune 2023
Value For Money 12345
no
6/10

"service was friendly and helpful"

(United Kingdom)

Trip Verified |   The flight and check in went well. I paid for the auto check in service and was given seat 15a at the window. If I had known that the seat would have a painful lack of cushioning and that my knees would be pressed into the seat in front I would have paid the £26 for an extra legroom seat. I didn't have that issue with the seat inbound so I suspect it is the window seat plus a broken seat that caused my difficult journey. The flight was full so there was no opportunity to swap seats so I didn't complain about the seat to the flight attendants. As the two people on the outer seats fell asleep almost immediately (and I didn't want to wake them up) I put up with it. I wonder what if anything the FA would do. The service was friendly and helpful from what I have seen. For example, one woman had a large rolling bag that was too wide for the overhead, he assisted her to reduce its shape by using the zipper. I can only recommend this airline to people who are under 5'8 otherwise it's a significant risk of a poor seat for the journey which in my case was 3.5 hours.
AircraftA321neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to London Gatwick
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“Stay away from this airline”

(United States)

Trip Verified | Stay away from this airline. They are scammers and thieves. They make it impossible for you to check in online so that later, they can charge you an arm and a leg when you have to check in at the airport. Also, my husband had to check in his luggage because we had purchased some beautiful Swiss knives, and what do you know. They were missing out of our luggage when we got to our hotel. We have tried everything we can to try to reach out to the airline and it is damn near impossible. When we try to the phone number online, it automatically disconnects us. When we try to chat with someone on their website, we’re just talking to a robot. We’ve been trying to figure out how to file a claim online and there is absolutely nothing we can do. This airline has cost me hundreds of dollars.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBudapest to Athens
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"The flight was uneventful"

(United Kingdom)

Trip Verified | My first encounter with wizzair was with the iPhone app. It is solid, provides many services ancillary to the flight - such as history of flight landing - and allows you to book extra service after the booking. The booking process via the iPhone app was smooth. The charges are transparent, though I don't like how high the bag cost is, so I can compare it with the competition. I generally go with an underseat bag now, whether Ryanair or Wizzair; Aer Lingus alone gives you checked bag included in the low cost seat. Wizzair advised me to turn up 3 hours before departure due to security queue, and I am glad I did as it was a slow process of handling thousands with only 60% x-ray machine operating. We boarded 40 minutes before departure, but took off an hour later. The seats are the most limited in knee room of any of the LCC and this early boarding accentuated this - can you tell I am 6ft? The £10 charge for keeping the booking seats together leads to friends reuniting in the interval before takeoff. I was asked to swap by an attendant to a worse seat which I refused, later I was offered free extra legroom seat. The teens who had paid for these seats weren't allowed to occupy them. I bought a meal and the brioche ham cheese was good, large water and chocolate for £7 The flight was uneventful, on time and I give credit to the flight staff for their good humour.
AircraftA321neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Athens
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"simple and efficient flight"

(Romania)

Trip Verified |   Flight delayed by 35 minutes, arrived in time. Priority boarding respected. Cabin crew was polite and willing to help. No facilities for charging or tv screen, catering for sale, did not ask for anything. It was just a simple and efficient flight
AircraftAirbus 321 neo
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdinburgh to Bucharest
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“Terrible customer service”

(France)

A dishonest company which recuperates money any way it can. Doesn’t end up being low cost at all. I'm not one for reviews but this was too much. Terrible customer service. Not at all responsive and accommodating. They charged me an extra 48 euros on the day of the flight because I hadn't been able to check in online. Not Verified | Their application wasn't working. I tried several times. Although they understood that the error was theirs (other travelers told me that the online check-in platform often has glitches and that this inconvenience has happened to others), they wouldn't listen and charged me for a simple on-site check-in. They then told me to file a claim for a refund. The response I got to my request for reimbursement of expenses (with an explanation of the facts and a handwritten invoice as proof) was: an automatic "noreply" e-mail sending me the invoice. I'll never travel with this company again. Worst experience I have ever had with an airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGreece to Paris
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

“Cabin crew polite but not friendly”

(Romania)

Trip Verified | Flight delayed for more than an hour, boarding a little bit chaotic (priority boarding was announced but everybody was allowed to board). Cabin crew polite but not friendly. Food on board for sale but not everything on the menu was available. Stewardess was inpatient in explaining details.
AircraftA321 Neo
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBucharest to Edinburgh
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Awful service with rude employees"

(Canada)

Not Verified | Awful service with rude employees. Charged us 88 euro to check in because we couldn’t check in on line, as we were travelling and driving from a place in France with no internet connection. They did not tell us flight was delayed 2 hours and we could have checked in at the airport online. Of course the poor service continued on the flight as well. Stay away from this Airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLyon to Rome
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"were denied boarding"

(France)

Trip Verified | Three passengers (including me) could not be found in the record and therefore were denied boarding despites being checked in online (which we paid for). Wizz Air don't have their own staff on the ground and use a 3rd party company for check-in. Which means that any problem that occurs can not be solved by this staff. We called the service center and waited 50 minutes before talking to someone. So we all missed our flight. The customer service reps are extremely rude and won't hesitate to hung up on you (yes, it happened twice). The only way to ask for a refund is through their website by email only. It takes one month to get a response, and they will ask for documents that we were told about (such as a denied boarding form).
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Budapest
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no