Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1434 reviews
3/10
3 star Skytrax Rating
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1/10

"I will avoid them at all costs"

(United Kingdom)

Not Verified | Wizz Air lost my luggage on the 31st August from Barcelona to Katowice. No one called me to update me about the status. 2.5 weeks later I received a piece of luggage to my home address and this is not my luggage! There is no way to contact them, no one is picking up the phone and no one is responding to emails. I will avoid them at all costs!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBarcelona to Katowice
Date FlownAugust 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"charged me twice for my flight"

(United Kingdom)

Trip Verified | Wizz Air charged me twice for my flight because of an error on their website. It happened in December 2019. It is now September 2020 and I still have not been issued with a refund. Wizz Air has already said twice that they issued me with a refund, but they never did. The worst customer service ever. Never flying with Wizz Air again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Prague
Date FlownDecember 2019
Value For Money 12345
no
1/10

"Absolutely disgusting"

(United Kingdom)

Trip Verified | Absolutely disgusting. Terrible service from the beginning to the end. Multiple extra charges for reasons which were not made clear anywhere on the website or in emails sent by Wizzair. Looks cheap, but in reality will end up more expensive than every reputable airline out there, just lacking leg room and given a slab of plastic for a headrest.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKrakow to Gatwick
Date FlownSeptember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst airline company"

(United Kingdom)

Trip Verified | Has to be one of the worst airline company I have ever dealt with. Refused entry to board at the gate because an attendant could not understand what a flight pass is even though the Wizz Air website suggested the form is filled to gain entry. Manager dealt with the situation after the plane left then couldnt care less what happens after that. No customer service as it is all online (thank goodness for credit cards).
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Larnaca
Date FlownSeptember 2020
Ground Service 12345
Value For Money 12345
no
1/10

"a company to avoid"

(Hungary)

Trip Verified | Budapest to Lisbon. Worst company I have ever flew with. I will never again travel in this company. The tickets are cheap but after that any extra is overcharged unless one is traveling with a backpack this is a company to avoid. Beside all of to have any safety regarding any any last minute restrictions like now due to COVID buying an extra insurance is the only way to get your money back. While on the first CIVD wave I had the money refunded by the insurance company, now on the so called 2nd wave Hungary was refusing to let me enter the country, Wizz Air refused to return the money or even refund me the value in vouchers for the flight I had booked 3 weeks before the Hungarian government announced restrictions to foreigners. I flew on Wizz Air on the 22nd of August 2020 and this was the last time I did it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBudapest to Lisbon
Date FlownAugust 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"not pay you legal compensation"

(Portugal)

Trip Verified | Wizz air cancel flights at a day's notice and will not pay you legal compensation you are entitled to. Cabin crew are usually attentive and professional. They should resume domestic flights in Portugal.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLisbon to Kyiv
Date FlownAugust 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"They make Ryanair look good"

(United Kingdom)

Trip Verified | Just terrible. Everything is an extra charge. Even booster seat for child. They make Ryanair look good. Insufficient ground staff means you better enjoy queuing too, and be sure to get to the airport very early. Be warned!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHeraklion to Luton
Date FlownAugust 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly with Wizz Air again"

(Italy)

Trip Verified | As I was browsing through the additional services offered by Wizz Air, the Wizz Air website wrongfully redirected me while purchasing Wizz priority for my return flight and led me to purchase an additional baggage for my outbound flight. I tried to contact Wizz Air's customer service as soon as I completed the payment through their payment phone numbers but the operators refused to help me, arguing the website was working. I assure you it's not. I was using the Chrome browser on my desktop computer and the website probably messed up between different services I had been browsing. As a result, upon an expense of 26€ for my outbound and return flights, I had to spend a total of 34€ for Wizz priority and an additional 31€ for the wrongfully purchased additional 10kg luggage. Furthermore, no protection against the Covid-19 emergency is adopted in flight. Passengers are seated really close and the flight attendants do not warn those who are not properly wearing a mask. I will never fly with Wizz Air again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMilan Malpensa to Athens
Date FlownAugust 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"service was absolutely despicable"

(United Kingdom)

Not Verified | After last year returning from Turkey with Wizz air being charged and extortionate amount for a few kilos of excess baggage I swore that I would never ever use them again but because of the lockdown and flight complications we needed to fly to Athens this summer so I’ve booked tickets from Wizz from Luton to Athens. Again the company's service was absolutely despicable, we attempted to check in 24 hours before could not find two seats together, and when we boarded the plane the pilot assured us that the flight was full. On observation after take off there was at least 15 pairs of empty seats on the plane. In view of the current situation with lockdown and the airline industry I think they would be well advised to liven up their act and provided a better service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLuton to Athens
Date FlownAugust 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"Good experience all round"

(United Kingdom)

Trip Verified | Only my second time to fly with Wizz air. I got a ticket for £25 return. Then you pay for various extras. I paid for 10KG luggage I didn’t actually need. I thought I was signing up for priority but to be honest I did the booking quickly and didn’t read everything. Trick is to read very carefully regarding the numerous add on options. I only had a really small bag so didn’t need that add on at all. What I should have done was chose my seating at the time of booking. I waited till after and it ended up costing me more. No doubt about it, their software will stick you in a middle seat, probably far away form anyone else in the booking. Trick is to select your seat at the time of Booking. I am 6 ft so needed an aisle seat. I got this. The flight was manageable for me, even though my other leg was pressing against the seat but it wasn’t uncomfortable. With my other leg in the aisle as much as possible. Was an hour and a half late on the outbound and 30 min late inbound. On the outbound this was an airport issue. New plane. Good take off and landing. On the return MXP to LTN would like to give a special shout out to Marta who was very nice, polite and friendly. Good experience all round. My flight came to £95 with the extras but still cheaper than other airlines. The days of mega cheap fares are still there as long as you have no luggage and take it as it comes. Again £25 for a return to Italy isn’t bad. They handed Covid measures well. They constantly reminded people to wear a mask which was good. But obviously the plane was full. They couldn’t observe social distancing, so of course mask wearing essential. Thanks.
AircraftA321-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Milan Malpensa
Date FlownAugust 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes