Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1438 reviews
3/10
3 star Skytrax Rating
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1/10

“Wizz Air does not take responsibility”

(Greece)

Trip Verified | I have uploaded herein the e-mail sent by Wizz Air with the instructions of our flight and not the boarding ticket. You will read below the reason. We were an hour before the flight at the airport of Milan, that is 6.40, and the flight was at 7.40 in the morning! And we were denied boarding because "we were one hour before and not 2,5!". As you can see in the instructions, they had no right to deny us boarding, but not only they did, the Wizz Air service does not take responsibility, blaiming the Milan airport! We had no other choice but to buy tickets from another airline to return home, which told us that what Wizz Air did was illegal. You cannot deny boarding an hour before the flight while we have tickets and baggages paid and checked-in. Definitely would not travel again, definitely nor recommend it, and definitely will write everywhere about it, until we get all our money back!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Milan
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

“crew did the minimum”

(Portugal)

Trip Verified | The flight was fine and passed quickly, more or less comfortable, crew did the minimum, still practical, generally clean plane, boarding staff at Tirana need manners.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTirana to Milan Malpensa
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

“Cabin crew was polite”

(Romania)

Trip Verified | Early boarding, had to wait on stairs until aircraft was ready. Flight on time, arrived 10 minutes ahead the schedule, luggage claim took 10 minutes. Cabin crew was polite, flight was efficient but not luxurious.
AircraftA321 Neo
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBudapest to Târgu Mureș
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"make you pay even for check-in"

(United Arab Emirates)

Trip Verified | First and last time booking Wizz air. Maybe it’s cheaper initially but they will make you pay even for check-in 190 aed, if you didn’t do it online prior. They don’t send an email coz obviously for that you have to pay as well. It never ever happened to me with another airline ever before. Utterly disappointed, but obviously it’s a cheap airline, they have to get the money somewhere and cheat people wherever possible. Let’s see what else will happen.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbu Dhabi to Muscat
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly this airline again"

(Russian Federation)

Trip Verified | I arrive at Larnaca airport, go to the check-in counter, and they charge me 105 euros for the checkin. The ticket was 75 euros. The bottom line is. Low-costers aren't really low costing. I will never fly this airline again. it's a rip off and daylight robbery. There's no food or water, well, there's nothing really and the seats are not reclining. How is this possible that the check-in at the airport is more expensive than the ticket
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLarnaca to Erevan
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"pleasant flight with Wizzair"

(Romania)

Trip Verified | Flight departed 25 minutes late, cabin crew was friendly, arrival with bus transfer, after around 35 minutes we left the airport with our checked-in luggage collected. A short and pleasant flight with Wizzair.
AircraftA321 Neo
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTârgu Mureș to Budapest
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"flights have been very good"

(Czech Republic)

Trip Verified | The boarding was very friendly and organized at Malaga airport. I had Priority Boarding and managed to be the first one on the plane. It was a full plane, but it didn't feel overbearingly full. The pilot and cabin crew were there to welcome me on board, together with some good humour. The leg-room pitch was pretty decent for this route time (3.5 hours) and better than some of the other low-cost carriers I have flown with. The plane felt like it was brand spanking new - always a good sign for a nervous flyer such as myself. There was the option to purchase food and drinks, but I had a Spanish empanada in my stomach and a bottle of water. There was a slight delay in arriving to Vienna (20 minutes) but the flight left on time so there must have been some strong head winds. All in all, given that it was a low-cost flight, I have to give 10/10 for this trip. Actually, all of my Wizz air flights have been very good.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMalaga to Vienna
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the most horrible I have experienced"

(United Arab Emirates)

Trip Verified | Horrible service, I wouldn’t repeat to take this airline even if it is free. 2 days before our flight they moved it 14 hours later. Our hotel and tours were already set up and we have to cancel the tour and get charged by the hotel for a day. In order to check in early, you need to purchase seats so we did because as per their website it says that they will not accept mobile boarding form. Boarding is not organized, no zones, no priorities so anyone can just go which makes it also difficult to board. Some of the staff are rude and they treat people like they are on the streets and not in the customer service industry. I understood that this is a budget airline but treating people like this is not acceptable. One of the flight attendants on our flight during boarding we reached our seat and were putting up our luggage so some of the passengers were waiting behind us instead of helping us at least to put up the luggage he was shouting and swerving us with his hand to the side telling us “let them pass!, let them pass!”, no manners at all, like really!?. It is not my first time to fly with budget airlines but this by far the most horrible I have experienced! So before taking this airline think first about it. It is cheap yes, but there are extra fees and weird requirements like printing the boarding card to be shown at the airport instead of flight ticket and mind you if you choose airport check-in there is payment also.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbu Dhabi to Bishkek
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"claimed that we cancelled the flight"

(Israel)

Not Verified | Wizz Air stopped flying to and from Israel when a war started on October 7. They sent us a refund of $100 when the full cost was $500 for the 2 tickets. When we contacted them, they claimed that we cancelled the flight. I explained that we didn't and still want to go when flights are available. At that point they said the decision is final and stopped responding to email. Their phone support is useless and just refer you the online form.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTel Aviv to Abu Dhabi
Date FlownNovember 2023
Ground Service 12345
Value For Money 12345
no
1/10

"behave very badly with the passengers"

(Lithuania)

Trip Verified | Very bad experience with Paris Beauvais Airport and Wizz Air service! Workers of the airport and wizz air are very rude, impolite, behave very badly with the passengers. The airport must refuse to have these kinds of workers. Would never recommend flying from or to Paris Beauvais Airport with Wizz Air.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Vilnius
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no