Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1434 reviews
3/10
3 star Skytrax Rating
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1/10

Wizz Air customer review

(United Kingdom)

Have travelled with Wizz Air three times in the past 12-months from Luton to Budapest. On two occasions the flights were majorly delayed. My flight yesterday was the worst ever experienced in more than 30-years of travelling. Scheduled to leave at 20.25 it eventually left more than 12-hours later. No Wizz Air staff at the airport to provide any support or information. If at all possible avoid this airline. I will never fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Wizz Air customer review

(Romania)

I fly several times every year with Wizz from TGM or CLJ to different destinations (DTM FMM HHN BUD MAD FCO BCN). Usually I book extra legroom seats for 10-12 Euros extra and that includes priority boarding as well it is good value for money. Never had problems with luggage if you keep the rules (small cabin bag 42x32x25 cm for free) there is no problem. They have been almost always on time my last flight MAD-TGM was an exception-3 hours delay. MAD airport at terminal 1 does not announce boarding calls you must follow the displays. Wizz should have own representatives at all airports instead of paying services to the handling agents.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Wizz Air customer review

(United Kingdom)

The website is most user unfriendly. It has taken several attempts to actually book the flight. However trying to confirm the flight was very difficult. Unable to do it online I resorted to calling a premium rate phone line to achieve the result. At Luton airport the check in staff neither explained nor helped with my reserved seat. I was not informed to board by the front entrance. Eventually finding my way forward I was informed that the first three rows of seats are reserved to those paying the £7.00! The same was the case a Budapest. The main problem with the journey was to find the pick up point for the Bus transfer form the Airport to Budapest. It is situated nearly 2 km from the Terminal.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Wizz Air customer review

(Israel)

During the last 3 years I have flown with Wizz Air at least 5 times a year. At least 15 flights from Tel Aviv to different destinations. I have never experienced any problems. All the flights were exactly as scheduled staff were polite and professional the seats were ok for the low cost flight. In general I think Wizz Air is an ideal low cost company especially for those who prefer 100% on-line handling. If one is able to schedule their flight well in advance then the price is also unbeatable. The only complaint: I have concerns with their new rules regarding free luggage allowances.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Wizz Air customer review

(Cyprus)

BEG-LCA and back. Boarding in Belgrade chaotic taking place in a small non-refurbished gate (A8) that can't fit the number of people on an A320 even though our flight wasn't full. Passengers behavior on board appalling same as the attitude of the stewards and FA's. The flight was like a flying bazaar Legroom is none. Takeoff and landing done in an unpleasant manner even though the weather was fine (I'm a frequent traveler). On return boarding at Larnaca gate 41 the one with the stairs. Many people got overcharged for hand-luggage. Crew attentive this time around and passengers well behaved. Got moved to the emergency seat for free. The pilot was a true professional landing excellent. As you can see Wizz Air can be hit and miss. To use only if you're light on luggage and able to respect the stingent rules that could easily make your "cheap" ticket skyrocket above the price of the one of a regular airline. Until a year ago Wizz Air Serbia was still allowing free checked-in luggage now only allowed with Wizz Air Ukraine.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Wizz Air customer review

(Norway)

We took trip from Bergen to Riga. To Riga was no problems and no control on size of hand luggage. Back to Bergen was totally different in terms of control on hand luggage. Suitcase was 5 cm in height too large costs 40 euro extra. No discussion possible. We put all our bits in a plastic bag and threw out the suitcase. No service. If you look for all extra costs for (big) suitcase it is better to book a ticket with a regular airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
na

Wizz Air customer review

(United Kingdom)

We did not even get a Hello or Goodbye when boarding and deplaning! We were tricked into paying an extra £35 for a standard cabin bag when they claimed it was too big. Many passengers with standard cabin bags were forced to pay they were making a fortune. When we got on the plane were told there were no seats unless we paid extra for a long seat I said we were not paying and were entitled to a seat so after moaning about it we were told we could sit in the long seats for free. We were herded like sheep all over the airport. Same on return flight no seat on plane unless we paid extra same again suddenly they found us a seat only someone under 5ft tall could manage in that seat it was awful. It was all about trying to make us pay extras for food drinks priority boarding bigger seats check in baggage there was no customer service at all.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Wizz Air customer review

(United Kingdom)

The only reason I travel with them is they are the only reasonably priced airline to fly to Kosice otherwise I wouldn't touch them with a barge pole they make Ryanair seem pleasant. 3.5 hour delay on last flight only explanation was delayed incoming plane nothing else.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Wizz Air customer review

(United States)

I booked Wizz from Rome to Prague. They charged for my small rollerboard 50 Euros plus another 30.00 Euros for some hidden fee. I paid in charges more than the seat in cramped plane. Customer service was extremely rude. Never again with Wizz. I booked my way back with Czech airlines for the same price but a world of difference.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Wizz Air customer review

(Belgium)

LTN-WAW / BRU-BUD I increasingly use Wizzair for business trips on CEE routes. Make sure you book a reserved seat for £8 that gives priority boarding and access to 2 first rows (1st has more space then business class on most carriers) Also ensure you pay for "large" cabin bag as standard allowance is too small. Paying these small extras will make you fly like "business class" for a fraction of economy class on flag carriers and you can book last minute.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes