Wizz Air

I paid 19,99 euros for the Wizz Air Charleroi-Bucharest ticket. When you book a Wizz Air flight, you are allocated a seat number, which you can change if you prefer another one. I elected to change to 30A, it cost me 2.50 euros. They charge a fee even for hand luggage, unless it's small enough to be put under the seat in front, as was mine. As Bucharest is off the Schengen area, there was a passport control before going to the gate, No queue and easy. The aircraft was clean and the cabin crew agreeable. The seats are a bit hard; there is a pocket at the back of the seats, with rather an interesting in-flight magazine. The flight was uneventful; it departed a bit late from Charleroi but arrived on time at Bucharest Otopeni airport, docked at an air bridge, with exit through the front door only. If you are in a hurry, you'd better choose a seat at the front of the cabin!

My husband and I were disappointed with our WizzAir flight on 24 August 2015 from Sofia to Dubai. We booked this flight on 11 February 2015 (6 months before), and paid an additional 79 Euro each for the Wizz Plus package that includes all the extras. Shortly after our booking, Wizz Air introduced seat allocation and we used the Wizz Air mobile app to choose our seats (as there was no such option on their website). This was the most tedious process: after each seat allocation the app blocked me from further actions because I had to pay 9 Euro, even though this was free-of-cost for the Wizz Plus package holders. I had to call them onto their international Customer Care number after each seat allocation to clear the bill. After we finally managed to allocate the seats, we received the email confirmation from the Customer Relations Department (Wizz Air Hungary) for our reserved seats together on the 1st row. Firstly, when we arrived to the Sofia airport, we were given two completely different to our booking seats (not even together). After showing the confirmation and the email form The Customer Relations Deptartment, the airport staff issued new boarding passes to us for seats 1F and 1E and we proceeded to the security checks etc. Upon boarding we discovered that our seats 1F and 1E were taken by other passengers with the same boarding passes as ours. Obviously those passengers refused to move and we had to be seated at the end of the plane far away from each other as the crew could not do anything and blamed ground handlers at the Sofia Airport. There were several other passengers on this flight facing the same issue (same seat allocation as other passengers), and it was very unfair and caused a chaos before take off. Passengers were still standing unseated while the plane was already moving. This completely ruined the end of our holiday as we had to travel separately for no fault of ours whatsoever. I send the detailed complaint to Customer Relations Department and also placed an official complaint using their website link. I also requested to cancel our upcoming one-way flight with Wizz Air in January 2016 from Sofia to Dubai. Since then I have sent them numerous reminders to respond, raised numerous requests online to follow up on my complaint, even called their "Customer Care" who could not or did not want to assist whatsoever and said that the Customer Ralations Department must have been very busy and get back to me "shortly". Until today I have not heard from them. This is the worst service I have ever experienced in my life, and from my experience, Wizz Air don't care about the passengers, their concerns or their comfort. I will never, under any circumstances, purchase another ticket for their flights. I would rather fly indirect.

The flight was OK and the cabin staff were very friendly, it was the getting on the plane that caused considerable grief and disappointment. Firstly, I booked the ticket over a month before I travelled (flight was on 13/9/15). I left Australia for Europe on 1/9/15. The airline sent my ticket the day after I booked, however they didn't send any of the "fine print details" (and these are very, very important) until 11/9/15. I was in Budapest enjoying myself at this time and felt everything had been previously organised. When I arrived at the check-in counter at 4am on the 13/9, I was told I had to pay a 45 euro check-in fee for not previously printing off my boarding pass. When I questioned this, I was rudely told either pay or we will cancel your ticket. As I was on a schedule and basically had no choice, I paid. When I got home and checked the email sent well after I had left, they stated that a fee of 20 euro would be charged for this service. I have since emailed the airline a number of times expressing my concern over the 25euro variation and have (as expected) received no reply. Avoid this airline and their deceptive practices at all cost. Please note I could not give zero scores in my rating and in most areas mentioned, I would have.

Left Luton at 17:50 a little late but arrived on time. There were 51 empty seats but overhead bins almost full. Some passengers had bags which appeared too big but they seemed to get away with it. It is best to take a flexible bag as this can be squeezed in easier. I had seat 1C with extra legroom, and very nice. Landed at 20:50, passport control empty. Food on board is about average low-cost airline cost. They do not mind if you take own food.

We bought tickets through Bravofly to fly with Wizzair and received very little information. When we arrived at the airport, we were asked 120€ just to print our tickets (the online boarding was compulsory but Bravofly did not warn us about it or even remind a day or two before). We then went to the gate when they asked us +300€ for our 3 luggages as Wizzair has a policy of extra small luggages (42cm instead of the standard 55cm). We did not fly and strongly recommend avoiding Bravofly, Europ Assistance (the insurance which never worked) and mainly Wizz Air which is just robbing you with cheap tricks.

Flight on time, short duration (40 min), service at BUD airport was fair this time (previous we had some luggage dimensions issues, but it seems they improved their attitude). Short space between seats (I usually take their extra legroom option). One serious complaint - it is for the fifth time I'm flying with them and they don't have the tomato soup they are advertising for the paid meal service. I wonder why it is the menu if they don't have it at anytime?

We arrived at the airport on time, and were informed that our Wizz Air flight was delayed 2 hours. We were given vouchers to spend in the terminal to the tune of £5. At an airport this was sufficient for a sandwich, soft drink, and cake. The flight was further delayed by half an hour, and then we were moved to a large metal room with lots of tightly packed corridors, where we stood for roughly 20-30 minutes before boarding. When we were actually on the flight, it was not too uncomfortable, but I did get charged an extortionate amount for half a cup of coffee (around £2.50 I think). As we pulled into the gate at Luton we were informed that we would have to wait. We waited for about 15 minutes, before we were allowed off the plane. we then proceeded to baggage handling, where we stood for approximately 90-120 minutes, with no indication as to whether our baggage was actually at the airport, before it finally arrived. The person who came to collect me was consequently was charged a large amount of money for their wait (around £8). I hope I never have to fly Wizz Air again, nor fly from or to Budapest, or Luton.

Excellent flights and flight attendants were cheerful and hard working. The captain kept us well informed on the way and we arrived back on time. My bag was checked for size in Turku, but in Poland was immediately okayed. People who use low cost airlines are paying very little money and cannot expect drinks etc every time they are inconvenienced. Cabin comfort was better than Finnair and I saw no discernible difference between Wizzar and Air France or KLM European flights.

Luton to Budapest with Wizz Air, the outbound flight delayed. Stood in a queue by the gate for 30 minutes and the a further 10 minutes outside in the rain. The Wizz Air representative at the gate on the return trip decided that my bag did not fit the criteria of a small bag, even though it was fine on the outbound trip. I was charged a fee before being allowed to board the plane. The name of the airline sounds like a joke and so was my first experience of travelling with them.

I’ve used Wizz Air previously with no complaints, but my last booking was a disaster! As usual I made the reservation online and didn’t check the emailed confirmation until 4 hours later since I confirmed all the details before pressing send. Turns out the return date was incorrect. From other people’s online posts it seems this ‘resetting’ of data is a common issue. I assumed this can easily be corrected so I called Wizz Air customer service. The call lasted almost 30 minutes. Most of that time I spend being placed on hold. Wizz Air charges per minutes for these calls. Since I hadn’t caught the error in the first 2 hours after booking I’d have to purchase an additional ticket for the return flight. It didn’t matter that the error was caused by their website and that I was calling within the same business day. There was also no way of escalating this to a supervisor to avoid all the additional charges. I had purchased 2 budged tickets with a great price. Then I needed to add the price of the call to customer service and a new return ticket. In the end it was cheaper to cancel everything and pay a cancellation fee. $200 went into the garbage.